Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 Reviews:
 ·CenturyLink
 ·Comcast
·Embarq Now Centu..
 ·Millenicom
| Nothing new here.  I was jerked around by Adelphia several years ago regarding a cable modem that I had returned. When I signed up for broadband service Adelphia provided the modem. A year later Adelphia notified all customers that they would charge $5.00 per month for the modem, so I purchased my own modem and returned their modem. A year later I found a $5.00 Charge for modem rental. The only way I was able to resolve the issue was to FAX Adelphia a copy of my receipt for the modem from Best Buy and the receipt that I received when I returned the modem to Adelphia.
A cable company can determine where the modem was purchased from the MAC Address. Certain MAC Address ranges were sold through retail channels and others were sold to cable companies to rent.
I have found that the best way to prevent confusion is to keep the box that the modem came packed in and place all receipts and documentation in it. It is a lot easier to find the box that the modem was packed in than to find a pile of papers somewhere in your home. |
