Cable Modem Owners Often Socked With Modem Rental Fee > Comcast has problem too

said by del ftl :

Comcast has this perpetual issue with somehow claiming customer owned modems are theirs and sending customers to collections unless they produce a receipt. Often this is from a modem that's 5+ years old where the customer no longer has records of purchase.

All this trouble with poor customer service because some checkbox in comcast's system says rented modem when it's not.

I had an issue where comcast sent me to collections over a modem that was theirs that I was using on an active account and had been for 7 years. Yes that means they sent a modem in for collections that was correctly provisioned and used by the same customer. And ok, sometimes things happen. But in my case I called comcast who initially said they couldn't help me because it was up to the collection agency now. Finally after hours on the phone and some effort I got it cleared up. Then 6 weeks later, it got sent to collections again. Called comcast, same runaround, tons of effort, finally fixed. 8 weeks later it got sent to collections again. And a whole other round of dealing with it. It's been a couple years now but I still have a sour taste in my mouth.

All this for a modem used by a customer for years correctly provisioned and rented on an active non-delinquent account. Literally mind blowing.