Here is the reason why customers with their own modems end up having to fight with Comcast.
Every time Comcast changes billing areas around (Merging Corps) they NEVER check the field in the oracle DB that flags the modem Comcast or Customer owned.
This messes up rate codes when data is merged. All modems rate codes are added to the new corp number with rental rate codes as well. The merge never checks the data to see if the modem is a customer modem or not. You get the rental fee no matter what when data is merged.
Their own employees have told them over and over about this thu many many corp merges.... they never listen.
Save your receipt when you buy your own modem because sooner or later, the boxfile data will be corrupted after a corp merge. The billing system shows it as a rental modem so it must be true for boxfile. The warehouse will go in and set the flag as a Comcast modem when they do inventory if they see the rental fee on there.
You will need to show your paperwork to the billing CSRs in order to get the entire mess fixed!
Very bad data handling all around messes this up and it ends up falling on the customers hands to show that they really did buy their modem.
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