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russotto

join:2000-10-05
West Orange, NJ
reply to chicubs9

Re: Billing on a closed account

The agreement on their web site is pretty clear about this:

Speakeasy offers a 25-day Trial Period on all ADSL services. If Customer feels that Customer must cancel within 25 calendar days of Customer's Activation Date, Customer may do so without being subject to a Disconnection Fee. Any outstanding Monthly Service, Installation, Missed Appointment, No Access, Internal Wiring, or Promotional Fees will apply.

chicubs9

join:2010-04-08
Chicago, IL
True, but no consent was made to my knowledge for additional installation services. Installation was paid and no one communicated the extra fee. Speakeasy just seems to be a company eager to nickel and dime the customer. Does Verizon charge to run fiber to the home for Fios? If speakeasy was in the fiber game rest assured they would.


CylonRed
Premium,MVM
join:2000-07-06
Bloom County
It is VERY possible that Speakeasy got the bill from the ILEC and passed it on. They have no control over what the ILEC does and or charges for, same with the tech - very likely they did not know if it would be charged. They do the work and submit the bill and the internal folks at the ILEC do with it what they will.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain