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sjc1204

join:2006-05-26
San Jose, CA

The dreaded call from Comcast

I got that dreaded call from Comcast yesterday for going over the 250gb monthly cap. Between online backups, large work transfers and a ton of streaming via Vudu, I went over.

I was able to get U-Verse to confirm they do not have caps and have an install scheduled. I'm skeptical that I'll have the reliability and better than promised speeds but would like to get your feedback on this change I'm making.

Also, why does Comcast do this? People hate them enough already.


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
Reviews:
·Comcast

Perhaps you are being unrealistic.
I doubt you'll recieve "better than promised speeds" from Uverse or any xDSL provider.
comcast does offer a higher priced, business class tier, without caps, which might be more appropreate for your useage (''large work transfers ")



beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5

reply to sjc1204
I think there's a large chunk of the story you are leaving out. Like repeated overages, etc.

Business class tiers are also available from Comcast.
--
Tech at the Beach.
I speak for myself, not my employer.


sjc1204

join:2006-05-26
San Jose, CA

reply to sjc1204
Yes, I went over 3 months in a row. I typically transfer 1-2 GB for work 5 nights a week so maybe the business package is the way to go.



EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9

Ask your employer to subsidize the additional cost.



gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

reply to sjc1204
thats 40 gigs a month...your doin way more then work....


sjc1204

join:2006-05-26
San Jose, CA

reply to sjc1204
Yep. 4 roommates, 3 VuDu boxes (streaming HDx), 1 Apple TV plus Netflix.



JohnQPublic6
Premium
join:2002-03-22
Xanadu

reply to gar187er

said by gar187er:

thats 40 gigs a month...your doin way more then work....
What difference does that make?


JohnInSJ
Premium
join:2003-09-22
San Jose, CA
Reviews:
·PHONE POWER
·Comcast

reply to sjc1204

said by sjc1204:

Yep. 4 roommates, 3 VuDu boxes (streaming HDx), 1 Apple TV plus Netflix.
Yep, that's a typical home user there
--
My place : »www.schettino.us

sjc1204

join:2006-05-26
San Jose, CA

reply to sjc1204
»hd.engadget.com/2008/10/16/vudus···quality/



pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

reply to sjc1204

said by sjc1204:

I got that dreaded call from Comcast yesterday for going over the 250gb monthly cap. Between online backups, large work transfers and a ton of streaming via Vudu, I went over.
So what did they tell you? Were they going to charge you a fee or cut you off?
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.

Oedipus

join:2005-05-09
kudos:1

reply to sjc1204
So how much data did you use?



DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
kudos:2

reply to sjc1204
Full details of the call, please.



Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

reply to sjc1204

said by sjc1204:

large work transfers
Get a business account if you are using it for work

dubenezic

join:2004-05-06
Jersey City, NJ

reply to sjc1204
You want people to validate your decision?



JohnInSJ
Premium
join:2003-09-22
San Jose, CA
Reviews:
·PHONE POWER
·Comcast

reply to sjc1204

"The download speed is limited to 4Mbps, so even if you have a 20Mbps connection, you'll still have to wait four hours for an HDX title to download"
Wow...

4 Mbps) * 60 seconds * 60 * 4 = 7.03125 gigabytes

7 GB per movie. Yeah, that could eat into your cap w/3 VuDu boxes!

Hey, for fun, let us know how it works out with uVerse. I've not heard anyone have an actual positive experience with that. Then again, with 5 of you splitting the bill you should be able to afford 50/10 or at least 22/5 business class easy.
--
My place : »www.schettino.us

quatrix
Premium
join:2005-02-11
South FL
kudos:2

reply to sjc1204

said by sjc1204:

Also, why does Comcast do this?
To weed out the bandwidth hogs who use tens or hundreds of times more data than the average user so they don't have to subsidize your overuse. I completely support Comcast. You shouldn't have even gotten multiple warnings.

said by sjc1204:

People hate them enough already.
No, most don't.

mjfink420

join:2010-04-06

reply to sjc1204
Move to business class. Comcast doesn't advertise business class as "uncapped residential class", but, in effect, for what you're doing, that's exactly what it is. There have been posters on here who've used 1TB+ in a month on business class with nary a word from Comcast.

I just moved to business class because I was always on the "edge" of going over. And let me tell you, the sense of "peace" that I have now knowing that I don't need to worry about the cap is worth EVERY penny of business class.

I've about 2-3Xed my use after moving to business class; I'm looking at about 500G this month. That's about as much as I "want" to use, that's all my downloading, backups, full time VPN to work (with a lot of transfers), torrents, etc.. If the cap was 500G, I probably wouldn't have moved to business class; that's about as much data as I "need" to transfer in a month.



mod_wastrel
iamwhatiam

join:2008-03-28
kudos:1

reply to sjc1204

said by sjc1204:

...why does Comcast do this?

Question asked.

said by mjfink420:

...the sense of "peace" that I have now knowing that I don't need to worry about the cap is worth EVERY penny of business class.

Question answered: more money--for changing nothing but the "class" on your bill.


r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
·AT&T U-Verse
·AT&T DSL Service

reply to quatrix

said by quatrix:

said by sjc1204:

Also, why does Comcast do this?
To weed out the bandwidth hogs who use tens or hundreds of times more data than the average user so they don't have to subsidize your overuse. I completely support Comcast. You shouldn't have even gotten multiple warnings.

said by sjc1204:

People hate them enough already.
No, most don't.
Using 100% of your connection does not mean others are paying more for your usage. The costs of the network are fixed based on your physical line and the equipment you are connected to. The OP pays for their connection and you pay for yours.
If you use your connection 10% of the time or 70% of the time you are not costing comcast any more money.

The OP is making the right decision to get away from comcrap and their caps. It just means less money for comcrap.
If comcast really had true competition in all their areas there would be no cap. They only do it because they are basically a monopoly.

said by sjc1204:

Yep. 4 roommates, 3 VuDu boxes (streaming HDx), 1 Apple TV plus Netflix.
I would agree that is normal usage for a household and comcast should be able to let you use 100% of your residential connection.
--
Republicans: less fiscally conservative than that other party.
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