said by unoriginal:If a residential customer moves from res to small biz service and is using the exact same cable drop and modem as they were before how exactly does Comcast guarantee better uptime? I can't speak to better CS but I know someone in San Jose that recently made this move and says that their traceroute and overall routing are exactly the same as before. No change. Just a bigger bill to avoid the 250GB cap of the residential service.
In the business class TOS we have 24/7 access to a totally different technical support team, and truck rolls in under 12 hours. That yields better up time.
And yes, we pay more for more bandwidth.