I don't care what the problems a company has. I don't care what the technical hurdles are. I don't care who's in charge. I don't care who the spokesperson is. I don't care what your commercials say.
I want the service I pay for, now. Deliver it my way or get another gig.
Simple.
I don't pay for 10 gallons of gas only to get 3.
I don't buy a 12 oz soda to get only a cap full.
I don't buy a car which only runs on Thursdays or when there's no other cars on the road