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WhatNowPremium
join:2009-05-06
Charlotte, NC | When you share When you share the customer gets caught in th finger pointing of who is causing the service interruption. Is it Google the fiber pipe provider or the ISP (big dogs) leasing the pipe. Who rolls the truck first to prove which party owns the problem. The companies that used the baby bell networks for POTS service ended up making the bell companies roll their trucks and prove the problem was the resellers problem.
I can see Google which does not have a fleet of trucks doing the opposite making the ISPs prove the problem belongs in the Google network. If Google wants to be a test bed ISP then let them pay for all the support that goes with maintaining the customers and pipes. That may give Google a lesson in all the problems that come with serving customers end to end. Maybe they will learn why the ISPs don't want to be just dumb pipes or how much it costs to maintain and service a physical network. It looks easy when someone else does it. | |
| said by WhatNow:When you share the customer gets caught in th finger pointing of who is causing the service interruption. Very true. This happens now with Qwest DSL when a customer has service from a third party ISP. The third party ISP incurs huge tech support costs because it gets the calls for problems that are really Qwest's fault.
said by WhatNow:Maybe they will learn why the ISPs don't want to be just dumb pipes or how much it costs to maintain and service a physical network. It looks easy when someone else does it. Also true. I was out yesterday at 6 AM 20 miles from town in cold, driving rain replacing a router that failed prematurely. (It was so new that it was still under warranty.) Customers, of course, didn't know what was wrong but needed their Internet even at that hour. "No excuses, sir" -- I did it. I wonder if Google CEO Eric Schmidt has ever touched a router, much less done such work. | |
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