Equipment Support > Hardware By Brand > Efficient > DSL modem reset after power outage

DSL modem reset after power outage

Sounds like poor design if the settings aren't maintained in non-volatile RAM.

Bridge the modem and let the router do the PPP. End of story.

reply to nkline
The Retail Speedstream CPE units that I've tested and owned all do keep their saved configuration settings after a power outage/power cycle (all of mine do this and each of them require a manual reset to erase the stored PPP Username/Password data and other settings) so I make the assumption that the SBC Customized/Crippled versions function the same way.

A simple power outage should not affect the saved settings after setting up the Modem. To lose the Authentication Values and other saved settings due to a simple power outage or power cycle would point to your Speedstream as being defective.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

reply to nkline
Thank you for the quick replies.

First an update on the hardware info:
SpeedStream 5100
Serial Number 2000B235D92D1

This evening I spent three hours troubleshooting the problem. I tried several configurations:

1.) modem --- computer
Accessed the modem configuration page at 192.168.0.1
Reset the modem to default configuration
Entered my ISP credentials in the modem
Modem said credentials were accepted and connection established
Verified modem was in PPPoE mode
Still unable to browse the web (read on)

2.) modem (PPPoE) --- router (auto obtain IP ) --- computer
Router set to obtain IP automatically
Router detected LAN and WAN IP's, DHCP server working
Router appeared to be working correctly
Modem appeared to be working correctly
Still unable to browse the web (read on)

3.) modem (bridged) --- router (PPPoE) --- computer
Modem set to bridged mode
Router set to PPPoE mode
Router said it successfully connected in PPPoE mode
Still unable to browse the web (read on)

I ran the modem diagnostic tests from the modem configuration page and each test passed. I saw no indication of something wrong with the modem. The same goes for the router. Both devices appear to be working correctly.

Now the most annoying part:

Every attempt at reaching an outside webpage (google.com, yahoo.com, etc.) would redirect the web browser to an AT&T webpage with this message:

"AT&T has found a problem with your internet account problem 102"

After clicking continue on that webpage, we are asked to call customer service about the problem.
My family called them several times yesterday and, after troubleshooting, AT&T recommended we replace the modem.

As for my "internet account", our bill is always paid on-time, I can access my @sbcglobal.net email from a working internet connection, and the credentials for that account are the same credentials stored in the modem. Yes, it's even the primary account.

*sigh*

So, my family is going to buy a new modem, install it, and see what happens. I have this feeling that when they try to browse the web they're going to see the message "AT&T has found a problem with your internet account problem 102". At that point, we just might say bye-bye to AT&T

Nick

Must be a problem with your account, possibly disabled for some reason. Everything required to reach the internet in general also has to be happening for you to be redirected to that ATT page.

Buying a new modem is not going to solve this.

reply to nkline

said by Frohike:

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Error 102 is suspended ID or ID does not exist.

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reply to nkline
Is this something that happens occasionally
Can you can access the internet normally inbetween the redirection episodes

reply to nkline
I once had a router that had this issue. Luckily it's bootloader, RedBoot, had diagnostics capabilities (serial ttl + CLI) and I was able to determine a single block on the flash chip could no longer hold configuration data. Since most routers/modems do not have the smarts for write leveling & block reallocation like your cf card/usb flash drive. Sometimes re-flashing the drive with the same or different firmware image can successfully write a fresher copy of the code onto the flash, and hopefully the config file stored onto a different block.