Increase reliability of current service first! -

Author	All Replies
dissat2 @sbcglobal.net	Increase reliability of current service first! I've had to call AT&T tech support twice in the past two weeks for my 6Mbps DSL service. The first time it was a speed problem -- my modem was resetting frequently and when it managed to sync the speed was awful. The second time it was an IP-level outage (DSL was syncing at 6Mbps fine). As we all know, getting tech support on the phone is such a time-waster -- for both vendor and customer. If they can't make basic DSL service reliable at a few Mbps, what's the point of pushing for higher speeds?
dissat2 @sbcglobal.net	to forum · permalink · 2010-05-18 12:35:22 ·
dorksaber join:2009-02-16 Lexington, MI 1 edit	Seriously, My line attenuation jumped 10db recently making my formerly stable 3mb connection into a 768k. The DSL tech came out, plugged into the nid for a minute and said I'm just too far from the CO. Wouldn't listen to anything i said. Yeah, my house magically moved itself a few thousand feet further down the road. And because I'm in a semi rural area I'll never see anything better.
dorksaber join:2009-02-16 Lexington, MI 1 edit	to forum · permalink · 2010-05-18 17:15:10 ·

AT&T Says They're Testing 80 Mbps Broadband > Increase reliability of current service first!