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Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

1 edit
reply to Russ6

Re: Official Comcast blog about new SA guide

I'm sure things will work out.

The Q

join:2008-06-26
Collegeville, PA
80% of comcast has motorola? If that is true, and if I owned comcast then that is where I would put my priorities (of course I live in a Motorola area)....


cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
reply to Mike Wolf
But Tru2Way is supposed to bridge the duopoly between Motorola and Cisco.

The FCC even had a deadline that has long been past regarding Tru2Way headend compatibility.

I say start rolling out this 2.0 guide to everyone (Moto AND Cisco). I think its a visual refresh that Comcast could really use now. Fios launched their new HD guide, DirecTV is rolling out theirs now, Dish Network will soon release the new XIP model receiver's, and other MSO's are looking at stuff like NDS Trio, Tivo Premiere, Arris Moxi, etc...

I say get ahead of the curve and start on this project since the competition is already working on roll out stages and implementation phases.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

1 edit
I feel the same way, I want this done completely and entirely. Equality is nice.

Russ6

join:2011-03-17
Houston, TX
kudos:1
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

»blog.comcast.com/2010/05/new-gui···xes.html

The new guide is not a standard upgrade. Comcast is replacing the SARA guide with a Motorola A25 equivalent guide. That Motorola A25 equivalent guide does not have the missing features such as Picture-in-Picture, Passthrough, DVR standby mode, more recording options, support for external hard drives, et cetera. This decision by Comcast has created a lot of unhappy customers. I think "unofficial" support for external hard drives was the only major function from SARA that was added. Adding all the other missing features would have delayed the new guide even more. This is an explanation of what Comcast did and why it did it, not an endorsement of it. Note the dates on the posts and that it was 2011 instead of 2010 when most SA/Cisco areas got the new guide. There are still a few areas that haven't gotten the S25 guide and are still using SARA. Those areas are scheduled to get the S25 guide in 2012.

said by Max Levy :
Ted, is it true that Scientific Atlantic/Cisco box users will be receiving a version of the I-Guide that is already considered out of date by a couple of years and is simultaneousy or shortly being replaced for existing Motorola box users?

I hope that this is not the case. If it is the case, is the I-Guide version coming to Scientific Atlanta/Cisco a dated version of I-Guide due to the numerous delays in its implementation?

Max Levy | August 19, 2010 4:17 PM

»blog.comcast.com/2010/05/new-gui···nt-34432
said by Ted Hodgins :
Hello Mr. Levy. Thanks for your questions.

In order to start giving our SA customers a better on-screen guide experience sooner (and the subsequent additional products), the company made a decision to deliver the A25 equivalent now to our SA customers (with additional features to be added on soon) as opposed to continue to develop, test and implement an A28 equivalent (our latest Motorola guide) which would have only delayed the SA guide rollout (and subsequent projects and products) even more.

The first phase of the new guide for our SA areas is the critical path to get to Caller ID, remote DVR scheduling and other advanced features. These specific features are targeted for a future guide release. Once we get this initial guide deployed in 2010, the additional improvements and new features for our SA areas will be able to be delivered a lot faster.

Ted Hodgins replied to comment from Max Levy | August 24, 2010 7:18 AM

»blog.comcast.com/2010/05/new-gui···nt-34499


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
note that he said 2010, where as we are near the end of 2011.

TurboDan

join:2006-06-08
Lavallette, NJ
reply to The Q
said by The Q:

80% of comcast has motorola? If that is true, and if I owned comcast then that is where I would put my priorities (of course I live in a Motorola area)....

Me too. But the issue is that Comcast doesn't give any discounts or even any semblance of acting in good faith toward the SA regions. Comcast should either sell off these regions or begin compensating customers for all of the services that are missed out on because of their lack of care for these customers.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
I agree 100%. I even said why not just replace it with Motorola to begin with instead of always playing catchup with the SA/Cisco markets.

The Q

join:2008-06-26
Collegeville, PA
said by Mike Wolf:

I agree 100%. I even said why not just replace it with Motorola to begin with instead of always playing catchup with the SA/Cisco markets.

As you said at the top of the page "I'm sure things will work out".


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
yup but it don't hurt to give it a kick in the right direction

Russ6

join:2011-03-17
Houston, TX
kudos:1

4 edits
Comcast is deploying a software patch for the SA/Cisco S25 Guide. The software patch changes one or more items documented in my "New Comcast S25 Guide Tips and Information" post. Note: The link is named for the thread that it is in and is not a link to the blog. The link to the blog is in my signature.

»Re: Official Comcast blog about new SA guide

That post has useful information about the SA/Cisco S25 Guide.

Click the following link and follow the steps to determine if you have the software patch:

»Re: [STB] Deployment of Software Patch for SA/Cisco S25 Guide

That thread has useful information about the software patch and its deployment.

There are three items that have been addressed or partially addressed with the software patch:

1) The issue with Truncated Recordings has been corrected. The linked post explains work arounds which are no longer needed if you have the softwar patch:

»Re: [DVR] Truncated Recordings?

2) The HD Pass Through feature was one that was in the previous guide and is now re-introduced in the software patch. With the patch, Comcast customers have seen no issues when using component cables. Currently Comcast customers have experienced inconsistent and mixed results using HDMI cables with different TV sets and different cable boxes. For more information, click the linked blog entry in Comcast's Ted Hodgins "New Guide for Scientific Atlanta Cable Boxes" blog:

»blog.comcast.com/2010/05/new-gui···nt-41255

3) The issue with Not Authorized message has been partially fixed, although some people haven't seen a big reduction in Not Authorized messages. The linked post and some posts before and after it have more details about this issue:

»Re: [STB] Deployment of Software Patch for SA/Cisco S25 Guide

***********************************************
I have included 4 links in my signature:

1) 'S25 Guide Blog' - This links to Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog. This blog has useful information about the SA/Cisco S25 Guide. Also, Ted will answer questions and help if you have a problem if you can't find the answer here at DSLReports.

2) 'Schedule' - This links to a post about the schedules for the SA/Cisco S25 Guide releases. Note: It is the Comcast schedule and is subject to change by Comcast so it may become out of date.

3) 'Info' - This links to this post. Which has links to more information about the SA/Cisco S25 Guide.

4) 'Patch Thread' - This links to the first post in the "Deployment of Software Patch for SA/Cisco S25 Guide" thread.
--
SA 8300 HD DVRs with Patched S25 Guide

Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1
The following quote is a post from Comcast's Ted Hodgins "New Guide for Scientific Atlanta Cable Boxes" blog:

quote:
Hello Stephanie and thanks for visiting Comcast Voices.

I apologize as I know that your area of Virginia has been delayed from getting the new guide more than a few times. We do have a scheduled timeframe for our final locations in Virginia (the remaining 2%) which are scheduled for the week of February 6. You should already be seeing some television commercials for the new guide and additional materials will be sent in the mail this month.

There were some challenging aspects to these former Adelphia sites in VA, WV and NC that required additional attention. Another factor guiding this timeline is that we want to be able to roll out the guide plus the guide fixes within a very short amount of time in your area so that our customers in this area have a better experience.

Areas that are scheduled to get the new on-screen guide the week of February 6 are listed below:

VIRGINIA
Albemarle County, Altavista , Amherst, Amherst County, Amissville, Augusta Springs, Bacova, Bedford County, Berryville, Blacksburg, Botetourt County, Boyce, Boydton, Bridgewater, Broadway, Brookneal, Buena Vista, Campbell County, Charlottesville, Chase City, Chatham, Christianburg, Clarke County, Clarke County, Clearbrook, Craigsville, Crimora, Crozet, Culpepper, Culpepper County, Danville, Dayton, Dublin, Elkton, Fincastle, Frederick County, Glasgow, Gordonsville, Goshen, Gretna, Grottoes, Halifax, Halifax County, Harrisonburg, Hedgesville, Hot Springs, Hurt, Jefferson County, Lacey Spring, LaCrosse, Lake Monticello, Lexington, Louisa. Louisa County, Lunenburg, Luray, Lynchburg, Madison, Madison County, Martinsville, McGaheysville, Mecklenburg, Middletown, Mineral, Montgomery County, Mountain View, Mount Clinton, Mount Crawford, New Hope, Orange, Orange County, Page County, Palmyra, Patrick County, Patrick Springs, Pittsylvania County, Pulaski, Pulaski County, Ranson, Rappahannock, Rappahannock County, Rivanna, Roanoke County, Rockbridge County, Rockingham County, Ruckersville, Salem, Shawsville, Shenandoah, Shenandoah County, South Boston, South Hill, Sperryville, Standardsville, Stanley, Staunton, Stephens City, Stephenson, Stuart, Stuarts Draft, Timberville, Troutville, Victoria, Warren County, Washington, Washington County, Waynesboro, Weyers Cave, Winchester.

WEST VIRGINIA
Berkeley County, Berkeley Springs, Bolivar, Charles Town, Hancock, Harpers Ferry, Hedgesville, Jefferson County, Martinsburg, Morgan County, Ranson, Shepardstown

NORTH CAROLINA
Caswell County, Yanceyville

There is a lot more information about the new guide available here: »www.comcast.net/meetyourguide

Ted Hodgins replied to comment from Stephanie | January 6, 2012 3:44 PM

»blog.comcast.com/2010/05/new-gui···nt-42004
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


panth1
The Coyote

join:2000-12-11
Boca Raton, FL
reply to Camaro305
Managed to truncate another recording last night.

Was playing a recording in progress about 15 minutes delayed. Paused it and switched to another channel. Went back to the DVR menu to play it again but it stopped recording. Switched to the recording channel but it was blank. Back and forth a few times to the channel and a popup came on the screen my recording had started.

I guess there are still some quirks in the latest patch.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
the patch wasnt a be all end all solution, just a quick fix till the real deal with Guide 2.0

Russ6

join:2011-03-17
Houston, TX
kudos:1
said by Mike Wolf:

the patch wasnt a be all end all solution, just a quick fix till the real deal with Guide 2.0

The majority of current SA/Cisco set-top boxes will never use Guide 2.0, which is for SA/Cisco RNG set-top boxes and the newer Motorola set-top boxes that support Tru2way.

The purpose of the patch was to fix the truncation issue. Since a patch was necesary, HD Pass Through was added and an attempt to reduce the number of "Not Authorized' messages was made.

The patch was not a quick fix. It took about half a year from the time the truncation issue was reported until the patch started to be deployed.

The patch was supposed to add HD Pass Through but according to Comcast's Ted Hodgins:

quote:
The HD Pass Through feature was one that was in the previous guide and is now re-introduced in the software patch. With the patch, Comcast customers have seen no issues when using component cables. Currently Comcast customers have experienced inconsistent and mixed results using HDMI cables with different TV sets and different cable boxes.
and
quote:
The Pass Through with HDMI solution is also planned to be a part of the mid-2012 release.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
yeah i already told you that the majority of current SA/Cisco set top boxes won't see Guide 2.0, that it was just for the SA/Cisco RNG box and such that support Tru2way. I'm pointing out that for devices that support Guide 2.0 that the patch for S25 was just a quick fix and the solution for those particular devices will hopefully be found in Guide 2.0

Russ6

join:2011-03-17
Houston, TX
kudos:1
The following quote is a post from Comcast's Ted Hodgins "New Guide for Scientific Atlanta Cable Boxes" blog:

quote:
SCHEDULE UPDATE

We are scheduled to start delivering the new on-screen guide to our final areas in Virginia, West Virginia and North Carolina next week. Impacted customers are scheduled to get a reminder phone call the night before the guide change and should have already received some information in the mail.

Areas that are currently scheduled to get the new on-screen guide the week of February 6 are listed below:

VIRGINIA
Albemarle County, Altavista , Amherst, Amherst County, Amissville, Augusta Springs, Bacova, Bedford County, Berryville, Blacksburg, Botetourt County, Boyce, Boydton, Bridgewater, Broadway, Brookneal, Buena Vista, Campbell County, Charlottesville, Chase City, Chatham, Christianburg, Clarke County, Clarke County, Clearbrook, Craigsville, Crimora, Crozet, Culpepper, Culpepper County, Danville, Dayton, Dublin, Elkton, Fincastle, Frederick County, Glasgow, Gordonsville, Goshen, Gretna, Grottoes, Halifax, Halifax County, Harrisonburg, Hot Springs, Hurt, Lacey Spring, LaCrosse, Lake Monticello, Lexington, Louisa. Louisa County, Lunenburg, Luray, Lynchburg, Madison, Madison County, Martinsville, McGaheysville, Mecklenburg, Middletown, Mineral, Montgomery County, Mountain View, Mount Clinton, Mount Crawford, New Hope, Orange, Orange County, Page County, Palmyra, Patrick County, Patrick Springs, Pittsylvania County, Pulaski, Pulaski County, Rappahannock, Rappahannock County, Rivanna, Roanoke County, Rockbridge County, Rockingham County, Ruckersville, Salem, Shawsville, Shenandoah, Shenandoah County, South Boston, South Hill, Sperryville, Standardsville, Stanley, Staunton, Stephens City, Stephenson, Stuart, Stuarts Draft, Timberville, Troutville, Victoria, Warren County, Washington, Washington County, Waynesboro, Weyers Cave, Winchester.

WEST VIRGINIA
Berkeley County, Berkeley Springs, Bolivar, Charles Town, Hancock, Harpers Ferry, Hedgesville, Jefferson County, Martinsburg, Morgan County, Ranson, Shepardstown

NORTH CAROLINA
Caswell County, Yanceyville

There is a lot more information about the new guide available here: »www.comcast.net/meetyourguide

Ted Hodgins replied to comment from Ted Hodgins | February 1, 2012 11:28 AM

»blog.comcast.com/2010/05/new-gui···nt-42289
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'