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to LeftyJR
Re: Official Comcast blog about new SA guideParts of CT should be getting the new guide on June 8th.
"We have been getting great feedback from many of our employees in Connecticut on this new guide for some time. We are now ready to release this guide to our customers. From the Comcast Voices blog:
On June 8 we are scheduled to bring this new guide experience to Comcast customers in central Connecticut including the towns and areas of Middle Haddam, Cobalt, Cromwell, East Hampton, Middlefield, Middletown, Portland, Rockfall and Wesleyan College.
If you live in one of these areas, look for your new user guide in the mail next week with a letter announcing the new guide PLUS a coupon good for a free On Demand movie.
Additional areas of Connecticut will also be scheduled to get the new guide in June. " |
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JCO65 join:2010-01-15 Brick, NJ |
to Mike Wolf
The new guide will be out in our area before the end of the year, Mike. Anyone want to wager on which we will get first, World of More or the New Guide? |
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I'd say its a safe bet we wouldnt get either. I mean I'd really like to know when this darn stuff is goiing to be happening in a more detailed timeline. I mean the other question is what exact models are compatible with the new interface? |
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The Q join:2008-06-26 Collegeville, PA |
to Mike Wolf
said by Mike Wolf:what bothers me is when Comcast goes around and touts their TiVo software on their Motorola boxes, but forget that a majority of their customers have Scientific Atlanta boxes. In their advertisements and "how to videos" they always use Motorola on screen guides, never SA, making the videos useless. Where does Comcast "tout" their TiVO software on Motorola boxes? I have not seen that. I don't think it's even available outside of parts of Massachusetts. And the majority of Comcast customers do NOT have SA cable boxes. |
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said by The Q:said by Mike Wolf:what bothers me is when Comcast goes around and touts their TiVo software on their Motorola boxes, but forget that a majority of their customers have Scientific Atlanta boxes. In their advertisements and "how to videos" they always use Motorola on screen guides, never SA, making the videos useless. Where does Comcast "tout" their TiVO software on Motorola boxes? I have not seen that. I don't think it's even available outside of parts of Massachusetts. And the majority of Comcast customers do NOT have SA cable boxes. Right here: » www.comcast.com/tivo/ |
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The Q join:2008-06-26 Collegeville, PA |
The Q
Member
2010-Jun-4 4:45 pm
I don't classify that website as "touting".
"To solicit customers, votes, or patronage, especially in a brazen way."
But YMMV. |
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LOL, true.
The U.I. looks nice. Too bad it never made it outside of New England. Who's fault was that? Motorola? Comcast? Tivo? I think it's a lost cause. They should just go with RCN's deployment model with the Seachange VOD over IP applet. Although I like the grid guide in the Tivo on Motorola better. Just make that baby 16:9 and we've got something even sweeter. |
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to The Q
Many years ago when Comcast and TiVo made the business deal, Comcast was doing alot of online bragging because this was around the time that TiVo was breaking out on its own and was no longer with DirecTV. |
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to geek
said by geek:Yeah, I love how they say that customers love it when it hasn't even been rolled out to customers yet. It's the same guide as the Moto areas. Therefore, it's been launched to the majority of their video customers. They are simply telling the SA customers who may not have seen this before that the subs who have had this guide for some time enjoy it. That may be up for debate, but no matter what, it is a HUGE improvement over the SARA guide that looks like a DOS prompt. |
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kaiser3 join:2005-08-01 Colchester, CT |
Anyone get the upgrade yet? |
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The Q join:2008-06-26 Collegeville, PA |
The Q
Member
2010-Jun-9 3:40 pm
said by kaiser3:Anyone get the upgrade yet? Looks like it got pushed to next week... » blog.comcast.com/2010/05 ··· xes.htmlBelow posted on June 4. Thanks for your questions and comments about this new guide.
I wanted to leave a quick note to announce that we have rescheduled the deployment of this new guide in the Middletown, CT area to now the week of June 14th. Previously I had communicated that June 8 would be the deployment date.
Apologies for the slight delay but we want to be sure that we get the customer experience right! |
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The Q |
to kaiser3
and it looks like the initial specific areas in CT were also identified...(also on the blog)
....bring this new guide experience to Comcast customers in central Connecticut including the towns and areas of Middle Haddam, Cobalt, Cromwell, East Hampton, Middlefield, Middletown, Portland, Rockfall and Wesleyan College.
If you live in one of these areas, look for your new user guide in the mail next week with a letter announcing the new guide PLUS a coupon good for a free On Demand movie.
Additional areas of Connecticut will also be scheduled to get the new guide in June. |
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to The Q
They can apologize for the "slight delay" all they want.
When we were converted to this atrocious SARA guide in 2008, we were told this was only temporary and the "rest of the upgrade" would be coming in "early 2009".
Now, for those not in CT, all we know is we'll be getting it in "2010". I won't hold my breath. Comcast has ALWAYS been off on their promised dates by no less than 6 months on ANYTHING. This joke of a cable company needs some competition badly so they can actually have some incentive to live up to their promises that they NEVER meet on time. |
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I have to agree with you on this, I'm tired of always being let down by what Comcast promises, I mean they they have the most HD channels ever, yet its not true. If it was then every single customer would have the exact same HD channels across the board, not certain states or areas have Group A set of channels while others have Group B,C,or D set of channels. Same thing with their internet tiers. Uniformity for goodness sakes. I know someone is going to give some excuse on why this isnt possible, and I'm sure there are valid reasons, but it still needed to be said. |
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to Camaro305
I have friends and relatives who live in Moto areas here in New Jersey, and I absolutely CAN'T STAND their guides because there's a big, bulging advertisement at the bottom of it! When you're cycling through the listings, you have to stop on the stupid advertisement banner before it moves to the next channel. I find this absolutely insane, and can't believe they have what amounts to SPAM in the guide that we PAY FOR.
If this is what we'll get when they "upgrade" the SA areas, I'd rather just keep my crappy SARA guide from 1998. |
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The Q join:2008-06-26 Collegeville, PA |
The Q
Member
2010-Jun-12 7:15 pm
I just use the Page Down or Page Down buttons on the remote when in the listings screen to skip right past those ads. Go right past them. |
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to TurboDan
said by TurboDan:I have friends and relatives who live in Moto areas here in New Jersey, and I absolutely CAN'T STAND their guides because there's a big, bulging advertisement at the bottom of it! When you're cycling through the listings, you have to stop on the stupid advertisement banner before it moves to the next channel. I find this absolutely insane, and can't believe they have what amounts to SPAM in the guide that we PAY FOR. If this is what we'll get when they "upgrade" the SA areas, I'd rather just keep my crappy SARA guide from 1998. Let's bring this debate back again! Here's all I'll say (two things): 1. It's no different than you paying money to watch Discovery, ESPN, or (insert favorite channel here) only to have them advertise forty minutes out of a two hour show/movie. 2. What The Q said |
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jjv124 join:2009-11-21 Hanover, PA |
jjv124
Member
2010-Jun-12 8:38 pm
Hey I don't want to lose my guide in this but thems the breaks. I think ultimately it'll be a benefit but I would much rather have my passport guide but hey such is the way it goes. |
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kaiser3 join:2005-08-01 Colchester, CT |
Anyone get the update yet? |
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Some areas in CT are getting it this week, supposedly. |
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to Camaro305
From ComcastGeorge: quote: Comcast customers in parts of central Connecticut now have this new guide; including the areas of Middle Haddam, Cobalt, Cromwell, East Hampton, Middlefield, Middletown, Portland, Rockfall and Wesleyan College.
Additional areas of CT are targeted to get this new guide later this month. All of our SA areas are targeted to get the new guide this year.
Can anyone from those area's come on here and give their impressions? How did the transition go? Do you like what you see? Is it fast, and bug free as of this point? Do you see it as an overall improvement? |
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The Q join:2008-06-26 Collegeville, PA 1 edit |
The Q
Member
2010-Jun-17 1:43 pm
I did see two comments on the Comcast Voices blog from CT customers regarding the new SA guide. Poster Craig reports "pleasantly surprised" and "much faster". Poster Scott's take: "really really disappointed" and "clunky, difficult to navigate". » blog.comcast.com/2010/05 ··· xes.htmlPosts dated June 16 and June 17 in the above link have the full user comments. |
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The Q |
to cypherstream
Looks like some more customers in Connecticut are getting the guide this week. » blog.comcast.com/2010/05 ··· xes.html We are scheduled to bring this new guide experience to additional locations in CT (Clinton and Groton) this week, including the towns listed below:
Clinton area: Centerbrook, Chester, Clinton, Deep River, Durham, Essex, Hadaam, Higganum, Ivoryton, Killingworth, Old Saybrook, Westbrook
Groton area: Gales Ferry, Groton, Ledyard, Mystic, North Stonington, Pawcatuck, Stonington, Voluntown |
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DaveDudeNo Fear join:1999-09-01 New Jersey |
to Mike Wolf
said by Mike Wolf:See to be blunt, I mainly use my MOXI, which has a really good user interface and on screen guide, as well as the grid style. » moxi.com/us/hd_interfaces.html I get all the features, with the exception of on demand, but thats a limitation of the cablecard technology, not the device. Nope, Its a limitation imposed by cablelabs. Really if comcast wanted ppv on Tivo, it would happen overnight. Just like netflix, amazon, etc. I have no need for comcast ppv, so its not a problem for me. |
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jjv124 join:2009-11-21 Hanover, PA |
jjv124
Member
2010-Jun-27 3:11 pm
So here are the images from my passport guide....soon to be gone, and missed |
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jjv124 |
jjv124
Member
2010-Jun-27 3:13 pm
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LeftyJR
Member
2010-Jun-27 11:11 pm
Yup, I'm going to miss it! I guess its just a few weeks away now, huh? |
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to jjv124
That is so nice. Why would any cable company want to get rid of that?
What version are you running? |
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jjv124 join:2009-11-21 Hanover, PA |
jjv124
Member
2010-Jun-28 12:29 am
said by cypherstream:That is so nice. Why would any cable company want to get rid of that? What version are you running? 3.0, I don't know why they are getting rid of it. I do know we are probably one of it not the last system to still use it, but I guess it's easier for them to condense into one version. |
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I haven't used echo, but the inlaws have passport 5.1 on their sa3200/2200 set tops (Blue Ridge Cable). Passport is nice, and echo looks even nicer. It's fast and the screen transitions are a plus. I had a thread here about it: » Whats the latest version of Passport (SA/Cisco) |
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