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Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to Barbara Ann

Re: Microsoft forums reject posts "unknown error"

Thank you Barbara Ann, but I have the file. It won't install. I wanted to ask at the Microsoft forums why it won't install.

The error returned is:

"This MSFixit does not apply to your operating system or application version".

Yet the KB article states:

"The Fix it solution applies to Office XP on Windows XP-based systems, and the Fix it solution addresses issues in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, and Microsoft Visio."

I don't have the full Office XP. I have Word 2002. I have been doing all Word specific AND Office XP updates (so I have Office XP SP3 currently) since I got the computer before this one with Word 2002 and then later this computer with another copy of Word 2002 on it. When there was a Office Update site, and I would let it check my computer, it always had me install ANY Office XP updates/patches not just Word patches.

That error message makes no sense. This is an XP Fixit so how could this Fixit "not apply to your operating system"?
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