Reviews:
 ·Eastlink Cable
4 edits | Actually not in defense of Eastlink or anything but that is pretty much how most companies treat customers nowadays.
Bell/Aliant pretty much pull the same crap with some of the services they offer. After paying close to $80 for a land line telephone and $60 for 1.5 Megabit internet they couldn't offer me better speeds on and $90 for satellite services ($230 total), we decided to ditch them for something cheaper.
First Bell wanted a full months notification, within a couple of days they deactivated our receivers and sent us boxes to send their receivers back to them. We gave notice in February we were canceling at the end of March giving them their one month notice. Within the first week of March they had all their equipment back. They continued to charge us for their TV services for April, May, and June, with continued assurances each month this was normal and it was the last month they would do it, and would send a pro-rated check out. They stopped collecting in June, then it took them 6+ weeks to refund the money by mail. Calls usually fell on deaf ears from phone centers halfway around the globe.
At least with Eastlink, they may not be a very well oiled machine when it comes to customer service, but once things are in order, there aren't any of the huge surprises their competitors at Aliant/Bell give you should you decide you do not like their prices when your promotional plan runs out.
For close to 1/2 a year I kept calling in a Cable modem sync problem with Eastlink. They sent out 4 different crews over several months and just ultimately blamed anything and everything in our house. It wasn't until the cable node that services my area died and was replaced, did all the problems go away.
These problems are common to any company these days, it's the luck of the draw if you get any company to get things right on the first, second, or even third attempt. |
