 MHX5
join:2000-05-24
Los Angeles, CA
| Backbone problems with GTE, east coast to west???? I've been noticing major packet loss on my DSLREPORTS monitoring, but only from the West Coast site. I looked at the summary for California at:
http://www.dslreports.com/monitored/CA
Check this out: ALL GTE CUSTOMERS IN CA HAVE BIG PACKET LOSS FROM THE WEST COAST ONLY!!!. No other ISP has this characteristic, and the GTE customers have generally good packet loss from the East. Look at the green and yellow.
And if you think this only applies to California, look at:
http://www.dslreports.com/monitored?ispname=gtei.net&complex=1
My conclusion: the packet loss is happening somewhere along GTE's backbone...there is not a good link across the country. The local links are fine, as attested by OK statistics from at least one location.
Any thoughts? How can we get them to fix this??
[text was edited by author 2000-12-09 11:30:51] |
| I can assure you that we (GTE) are constantly working with Bell Atlantic and both of our backbone providers to remedy this issue. Please have some patience and bear with us during this process. We are definately working on correcting the problem
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What you do in the dark will eventually surface to the light |
| CircuitBreaker,
Not to bust your hump, unless you are the one directly responsible for the latency,  but I am wondering why it takes so log for these types of outages to be corrected?
Between the first and your post, there was an 8:30 time-span. Since you stated, "We are definately working on correcting the problem", I would presume that the issue(s) have not yet been fixed.
I work for a National ISP, that shall remain anonymous for personal/professional reasons, and - although at times our network is less than optimal - we hardly ever have as many issues as have been pointed out in the various threads that have lasted for more than a few hours tops. Almost all issues that have been expressed throughout the posts could easily be avoided by any number of remedies, including (but not limited to):
- Redundancy in equipment, servers/services, routes, peering points, etc
- Backup work/protect circuits, backbone providers, etc
- Multiple methodologies concerning internal/external routing protocols
- Various other remedies too many to completely outline
So far, I have not once heard a valid discussion as to why these inconsistencies exists or last for such lengthy periods of time.
I understand that most ISPs, GSPs, NAPs, etc, are represented within these forums by 1st/2nd Tier Technical Support Staff who may/may not be fully informed as to the severity of the issues-at-hand. I do not fully fault these people who, based upon the information they are/are not given, attempt to help out and pass word back to customers attempting to reassure them that the issues are being worked to the best of current ability.
What I am asking for is some honest to goodness feedback concerning the actual root cause of the issues. If there is another vendor that is at fault, you should be free to state that; if not only to take the heat off your company. If there are serious issues that are being dealt with that will take some time to resolve, then why not identify them to the customers who, for the majority, would respect the openness and honesty and ride the storm out until the issue was resolved?
The truth of the matter may be that you, and possibly the other ISP staff that frequent the forums, are just kept out of the loop as much as the customers. However, if this is the case, then I would suggest remedying that and getting to a point where your respective companies can honestly report what the current network status really is in a manner that employees and customers would understand and be able to live with.
It all boils down to a lack of open and honest communication between the companies and the customers. As humans that deal with technology that fails constantly, we can accept that Equipment X failed and we are trying X, Y, Z to return to service with a potential ETA of XX:XX. If more information was given to the Techs and the customers, I think the Net would be a much happier and more productive place.
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And now, back to your regularly scheduled thread already in progress... |
