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Stay far away from 3web

3web give a good price point. There service sucks, tech support are useless, and the hold times for help can rang from 1 minute to my record of 8 hours (yes 8 hours that is my record).


I found that there service will be good for a little while then all of a sudden it is slow, you will get disconnects, and other problems. The time line to get this resolved would be anywhere from a few weeks or over a year.

I am switching fare fare away from 3web next week once I move. I was a customer for a few years and gave them a chance to correct themselves. I hope the alternate solution will be better.

The Central Scrutinizer

I signed on last summer. Regretted it often, came close to cancelling many times.

The net performance sucked but I was mainly in it for a phone so I stuck it out.

Now, one year later, the net side is acceptable and I feel my $47 monthly bill is a fair price.

However, I will cancel in a blink if service degrades as I have other phone options.
"Our criminal institutions are full of little creeps like you who do wrong things, and many of them were driven to these crimes by a horrible force, called MUSIC" Frank Zappa, Joe's Garage

Open the Canadian Market NOW

East York, ON
·Rogers Hi-Speed
The question is are you using DSL or Cable? Every service/area is different... Cable is very dependent on NODE/Area. I remember in Mississauga having HORRID service, but I have clear facts otherwise now living in Etobicoke and months later, things have been flawless.

The customer service even improved since the ownership change over.

DSL has many more factors... not always 3web's issues either if it has to do with the copper wire in your area. Disconnections etc. usually mean this over an actual service issue. The copper wire part of the service is managed and owned by Bell.. And they do things when they want and how they want.

New ownership based on how much of a mess 3web was left in, will require time to turn things around.. Cable provides more future right now over DSL, so I think more investment is going there first.
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