Telus → d-link g3810 and appletv... not working

I'm having problems with my Appletv and the Dlink. I have traced the problem down to the "bridging" interface the the dlink uses to bridge the Wired Lan to the Wireless Lan. It seems to block the ports needed for bonjour for apple to communicate to other apple devices. If both devices , appletv and the imac, use say wireless its no problem. They also work great if I use purely wired lan. The problem happens when I mix the two. My curent setup has the appletv wired to the lan and my macbook using wireless.

I'm not quite sure the mechanics behind bonjour but I believe they must do some sort of broadcast to see what other devices are out there. I believe the dlink blocks this broadcast.

Any experts want to chime in here.

I recently went to the Optik service as well. Telus gave me the new D-link DVA G3810BN and now I have the same problem; iTunes shares are not working... they're being blocked by the router. Too bad, everything worked great with the old 2-wire...

So I called Telus. The first tech support rep said that he could only provide basic support (e.g. setup your wireless) and for this type of problem I should call D-Link.... so he gave me the number. Okay... so with some reservation, I called D-Link. As soon as I gave them the part number they started backing out... "oh no, we don't support that device... well maybe just hardware problems, like power supply failures... but for software you have to call Telus." I explained the problem anyway and asked him to provide a suggestion based on similar devices available from D-Link... "Nope, can't do it... you have to call Telus...." Awesome!

So, I called Telus back... (btw, the automated call back feature works great for long wait times)... Same conversation as before; "Sorry, we only know how the basic features work, maybe you can try to experiment with a few of the more advanced features." No problem, I say and I ask him for the root password for the router... and... he lied; "there is only the admin password." Excellent!

So, in summary, Telus tech support has no idea how to fix it and they won't give you root access so you can actually get at the bridge config, etc. and D-Link is refusing service.

If you figure out how to fix this using the very limited admin account, then please post the solution. Until then, I'm hooking up another router behind the D-Link and running my home network off that.

I'm having the same issue. I'm running ps3 media server on an Ubuntu machine and my ps3 can no longer see it (it's a UPnP server). Fileshares are also a pain. I think the only way around it is to use another router behind it and disable the wireless on the d-link.

Well I haven't found the solution to the problem but have summed it up that the wlan and lan are not in the same broadcast domain and the bridge isn't passing the requests. Still looking for a solution.

I'm sure if you google around (or even search the site) you will find something about the root profile. Not too many (lazy, uninterested, just there for their paycheque) reps know much about the root profile, but it does exist, and there are ways to get there without knowing the password...

Dont forget the router is in service for over a year now, it wasnt just introduced with Optik.

Though I don't have an AppleTV, I have wired & wireless Macs that communicate fine with each other (Bonjour, iTunes streaming, etc.). I'm not using the wireless on the g3810, though. I have an Apple AirPort Extreme. The AirPort WAN port is plugged into the G3810 LAN port. The wired Mac is plugged into the AirPort LAN port. The AirPort is configured in BridgeMode (passes all traffic, whether wired or wireless) to the G3810, but at least the wired/wireless can talk to each other.

I would prefer to have the G3810 in BridgeMode and use the AirPort for DHCP/NAT/Firewall. Hypothetically speaking, if one were to find access to the root profile (as Glynn hinted), would they be able to configure the G3810 as a DHCP Relay instead of the DHCP server (section 7.13.2.2 of the G3810 manual)?

Hey guys, I'm having the same problem trying to share files from my LAN desktop to WLAN ps3 with this telus modem. Today I spent 5 hrs talking to 5 different tech support call centers. (1) telus TS (tech support) somewhere oversea, not only she couldn't help but she disrespected by calling me name which I had to talk to the manager got her employee id and filing a formal compliant. Then the manager suggest it is my ps3 issue. (2) call ps3 TS and he ask me to connect my ps3 by LAN, then open ps3 media server in desktop and right away is sharing. So he said it is a modem issue, the wire connect is not communicating with wireless. (3) call dlink TS and same thing, they said this modem is a telus issue and they refuse to help. (4) call telus TS again but they said this is not a connection problem and is nothing they can do so they suggest call this number 1-877-266-1611. It is a telus premium care center there will be a $60+ charge for this help. After going thru the whole day he finally said this DVA-G3810 is not capable of communicating wire to wireless. In order able to share files is by making my desktop connection wireless, adding a wireless usb to my existing LAN connection. I guess I will try this and report back if it works.

btw. if anyone want to config the modem just type the server's ip address something like 192.168......in the firefox (recommended) address bar click enter and the un: admin, pw: telus. If you figure out it can be done please let us know.

Hi guys

I'm having a similar problem.
I have a WDTV media player wired to my D-link G3810 Router and my laptop connected wirelessly. They can see each other but i cant stream anything from my PC to the WDTV. However, when they are both wired to the LAN, I can.
I figure its the same problem where the wireless and wired networks aren't being bridged properly in the router.
Does anyone have a solution (other than buying an additional router)?
I was opening there was some new firmware or a hack that would enable this to work.

I could give you the management user name and password to reconfigure the router, but I'd lose my job.

So.........the only solution is to get a modem from telus and connect your own router.

If your a Telus TV customer you could get the Telus tech to put any device into the DMZ of the router or open up necessary ports, as long as they don't interfere with the TV stream...

I am a Telus TV customer and I dont want to buy another router when I have a router here that should allow me to stream media. As i said it works when wired so the problem is with the supplied router handling of wireless to wired connections.

I'll give telus a call and see if they can enable the wired box to talk to my wireless pc.

cheers

Obviously I am not the only one with this issue (as the telus tech tried to tell me). Is there any solution yet? If i can not stream my files wirelessly with my PS3 then there is no point having this system. I am glad retention gave me this equipment without a contract so if I have to go back to shaw it won't be a hassle.

There is no easy way to setup bridging between the two interfaces, however there series of rules you can set up on LAN bridging and AP access rules on the "Advanced Filtering" sub-menu of Services-Firewall. It appears you can control the source and destination on those interfaces. May be worth investigating.

I found an easier way of fixing it by placing a second AP on the wired LAN side from an existing wireless router I had, and have mave my Xbox360 connect to my media PC that way. There is the advantage of dedicated bandwidth doing this.

I don't think anyone is interested in adding another device to there counter top. I have gone from a single Siemens SE567 which worked great and had a small foot print. Now to this D-link DVA G3810BN, which also requires a seperate router box, and takes up way to much space as it is. Is there any better solution to make the wired talk to the wireless. Anyone work for telus with the answer?

I'm trying to see if there is a fix in the works.

I have been through this fairly thoroughly over several calls to Telus tech support. The final call got me to a fairly helpful tech who acknowledged the issues, and ALMOST gave me access to the lower levels of the D-Link before checking and coming back with "this is an avenue we should not be going down." I also asked about volunteering as a tester for the Actiontec router that I understand they are testing (and which may be more configurable to fix this issue) but was told there was no mechanism for putting one of these in the customer's hands as a beta tester, and no firm date when it may be released to customers. And no mechanism to offer the Actiontec to customers who have reported difficulties when it does become available. At that point I gave in, bought an Apple Airport Extreme and connected it behind the D-link in bridge mode.
I have all our home wireless and wired connections handled by that device (wireless is now turned off in the D-Link) and everything now works. I have the added advantage of N-wireless and a USB port supporting my external hard drive for seemless backups. Well worth the price in my mind.

Thanks dwtmac, I am heading in the same direction, as you went. So you must have the dlink g3810, the Telus router and the apple air port that is a lot of equipment. Really I am disappointed in Telus for not taking the proper steps here and fixing their problem. I am not a Telus hater, but I am getting very frustrated with them which will lead me to look a other options that may not include Telus.

I'm looking at buying a router too.
I'm disappointed also, as u would expect the router to function in a way where wired and wirless connection on the same network can talk to each other.

I'm also a bit dissapointed that i have to stick with the d-link g3810 given that a new N router will be limited in speed because the d-link g3810 ethernet is only 10/100.

The N networking won't be limited in speed by a 10/100 ethernet router in any way, shape or form. There is no N wireless connection that can keep up to 100MHz ethernet connection in real world data traffic. The best way to get around these problems is to use a N AP like the dlink DAP-1350 (or the Apple Airport). Keep in mind TELUS will soon be rolling a replacement for the 3810 that has an internal Vdsl modem, N wireless and gigabit ports. Everything will be back in one box. Whether there will any streaming issues between wired and wireless lans on the new device will not be known until that happens.

Could the black box 3Ve.A2010Tel that connects the phone line be the cause to this problem at all.

You mean the... whatchamawhosit? the thingamabob? Oh yeah, the

*****MODEM*****

No.

Simple way to run a wired network is to plug a lan cable into the slot on the telus PVR box and then into the lan spot on the PS3 and you are neteworked by wire. Wireless to wired will just have to wait until telus brings out their new router.

Besides sarcasm do you have a solution.