My humblest apologies. We did have back to back issues. With the one yesterday starting at 5:57pm PST and ending at 6:12PM PST. You may have experienced a longer issue if your device had to re-register with the system.
This is related to a new feature we are rolling called FailSafe, where customers can have calls automatically routed to a backup number in the event they lose Internet connectivity or during a power outage. The feature was tested thoroughly in our lab environment, but unfortunately when it was put into our production system yesterday we again encountered a bug in the call platform. Our network operations team rushed a patch for this bug but obviously any downtime is embarrassing for us and takes away from our #1 mission which is to be reliable.
We do keep a very current and upfront Twitter powered network status page here: »
www.phonepower.com/info/ ··· tus.aspx It can always be accessed at the lower left hand corner of our website.
Sincerely
Ari Ramezani
CEO