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35 minute downtime in 2010?!?!?


I have typically found PP to be reliable as well, but the 35 minutes downtime in 2010 is laughable. I got home from work at 8pm and had to make an important phone call. No dial tone, so I initiated a tech web chat. Brian told me that they had a known issue and he would call me when they were back up. He never called. I checked my phone the next morning- STILL DEAD! I had at least 12 hours of downtime yesterday into early today and lost that phone call. Unacceptable.



PhonePower
Premium
join:2007-07-20
Winnetka, CA
kudos:1

We keep track of the time our network in offline. Your adapter is supposed to re-register and the overwhelming majority did. There are so many possible router/network configurations. Did you reboot your router and phone adapter?

What you experienced is not what the vast majority of clients saw.


I re-booted the modem/router/ata twice to no avail. As I said, the tech said he would call me back but did not, which reinforced my belief that the service did not come back on that night. I have my own adapter that your techs put the SIP creds into. I don't know if the fact that it was not a PP ata could have been a factor in it not cycling back up... I have felt that PP has otherwise been reliable and customer service has been exceptional.


ddwrt4
Sit down and drink with me

join:2010-06-09
Albany, NY
kudos:2

said by twoyrcustomr :

I re-booted the modem/router/ata twice to no avail. As I said, the tech said he would call me back but did not, which reinforced my belief that the service did not come back on that night. I have my own adapter that your techs put the SIP creds into. I don't know if the fact that it was not a PP ata could have been a factor in it not cycling back up... I have felt that PP has otherwise been reliable and customer service has been exceptional.
Sorry this happened to you as well. If it makes you feel better I have had the same thing happened to me about a year ago? PP had an outage which was accounted for in this page
»www.phonepower.com/info/networkstatus.aspx

I kept checking my phone when I got back from a road trip. Sensing something was not right I called support and someone told me to reboot my HT-502. The device re-registered and has been smooth sailing since. PP also has took it upon themselves to state you should "unplug the Phonepower, routers, modems, etc. and wait 20 seconds when you call support.
« PP Downtime