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« PP Downtime
This is a sub-selection from 35 minute downtime in 2010?!?!?


PhonePower
Premium
join:2007-07-20
Winnetka, CA
kudos:1
reply to twoyrcustomr

Re: 35 minute downtime in 2010?!?!?

We keep track of the time our network in offline. Your adapter is supposed to re-register and the overwhelming majority did. There are so many possible router/network configurations. Did you reboot your router and phone adapter?

What you experienced is not what the vast majority of clients saw.


I re-booted the modem/router/ata twice to no avail. As I said, the tech said he would call me back but did not, which reinforced my belief that the service did not come back on that night. I have my own adapter that your techs put the SIP creds into. I don't know if the fact that it was not a PP ata could have been a factor in it not cycling back up... I have felt that PP has otherwise been reliable and customer service has been exceptional.


ddwrt4
Sit down and drink with me

join:2010-06-09
Albany, NY
kudos:2

said by twoyrcustomr :

I re-booted the modem/router/ata twice to no avail. As I said, the tech said he would call me back but did not, which reinforced my belief that the service did not come back on that night. I have my own adapter that your techs put the SIP creds into. I don't know if the fact that it was not a PP ata could have been a factor in it not cycling back up... I have felt that PP has otherwise been reliable and customer service has been exceptional.
Sorry this happened to you as well. If it makes you feel better I have had the same thing happened to me about a year ago? PP had an outage which was accounted for in this page
»www.phonepower.com/info/networkstatus.aspx

I kept checking my phone when I got back from a road trip. Sensing something was not right I called support and someone told me to reboot my HT-502. The device re-registered and has been smooth sailing since. PP also has took it upon themselves to state you should "unplug the Phonepower, routers, modems, etc. and wait 20 seconds when you call support.
« PP Downtime
This is a sub-selection from 35 minute downtime in 2010?!?!?