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rustymaxwell

join:2010-06-28
Iowa City, IA

Wireless signal drops during phone calls

I have an Actiontec PK5000 modem Qwest DSL connection, wireless enabled. I always get connectivity with my laptop except when phone calls are made or received through my land line this causes the wireless signal to drop out. The laptop picks up the signal again as soon as the call is finished.
I do know that the internet connection to the modem is still there during a call because I always have internet connectivity on my desktop computer that is attached to my modem via ethernet cable. Phone use does not interrupt the ethernet connection, ever.. Why does use of my land line affect the wireless only?



Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18

Do you have any Cordless Phones using the same frequency range as the Wireless Router? That could cause interference.


CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to rustymaxwell

said by rustymaxwell:

I have an Actiontec PK5000 modem Qwest DSL connection, wireless enabled. I always get connectivity with my laptop except when phone calls are made or received through my land line this causes the wireless signal to drop out. The laptop picks up the signal again as soon as the call is finished.
I do know that the internet connection to the modem is still there during a call because I always have internet connectivity on my desktop computer that is attached to my modem via ethernet cable. Phone use does not interrupt the ethernet connection, ever.. Why does use of my land line affect the wireless only?
Hello Steph here at Qwest,

I would be happy to have a technical support specialist get in touch with you to help with the wireless. Please email me at talktous@qwest.com with your bill phone number, billing address and best contact number.

thank you

Steph Lake
Manager, Talk To Qwest Team

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.

rustymaxwell

join:2010-06-28
Iowa City, IA
reply to Doctor Olds

said by Doctor Olds:

Do you have any Cordless Phones using the same frequency range as the Wireless Router? That could cause interference.

Actually, yes, my cordless phones operate at 2.4GHz. From what I could gather from searching online 2.4GHz is the frequency this modem operates on as well. There is a modem option that allows the modem to autoselect a channel or to manually set to channel 1 through 11. Maybe I'll try switching the channel.