Company Forums » Companies beginning with G » Great Works Internet > I think my modem died.

I think my modem died.

I'm actually having similar problems, on 3 seperate lines, two residential and 1 commercial, with 3 different DSL modems, I'm currently waiting for the lvl 2 tech to come in so I can call back.

When i spoke to someone yesterday he blamed my modem, Saying that those modems are very old and can take 15-20 minutes to sync (it's a speedstream 4200) I reset it, left it for 45 minutes and did finally get sync back, but it lasted a couple hours before it was dead again.

We have not even begun troubleshooting the commercial line yet.

If i find out anything while i'm on with them try and let you know

--Matt

Update.
I just got off the phone with GWI Commercial support, There is aparently a bad card at the CO here in town, They are going to try and remotely fix it, if that does not work they'll be driving down with a new card and it should be back up in a few hours.

The tech is going to call me back when they know if it's something they can fix remotely or if the card needs to be replaced, and i'll update when I know more.

reply to xQuestx
Yea I have the same modem, they told me the same thing it was the older modem could take awhile to sync. hopefully they can fix it today. thanks for the information matt.

reply to xQuestx
Seems to be fixed now, so it wasn't my modem as I thought. they really should check there own equipment before they replace mine. thanks for calling an getting this worked out Matt.