Frontier FiOS Customers Lose Some Services With Transition > SUE LMAO! Cry about it???

reply to firehawk618

Re: SUE LMAO! Cry about it???

but Frontier has no control over those services as those were VZ offered services. What happens if your power company was sold and the new one charges you to rent that meter now? Should you pay for that meter? YEP! Why? New Company offering the service now and you go by what they can and can not due and maybe they pay for the rent on that meter from the previous power company. But OPPS! you already rent that meter if you elect to have a "marketing company" provide your service.

Frontier has no obligation to lower the prices regardless.
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They should do whatever needs to be done to offer the services. They didn't know they were buying these customers? When they were FiOS customers they were getting the service from Verizon, Frontier needs technicians trained for the service, where did they come from overnight? Frontier needs to have contracts to distribute the video streams, where did this come from? I think they are just too cheap to do it.
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PRescott7-2097

and that is speaking from someone that has U-Verse? Talk about someone being cheap. Talk to your own provider. But Frontier is working on the contracts they need. And it can be done within 30days if they go to the right companies to get the content they own. But don't don't look for them to lease more products from VZ than they need to. And these services are one of them.

Also as far as content goes Frontier may have to build their own headend out in order to even give the customers TV channels they are currently paying for. That takes time.
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That would suck to build out a headend just for 100,000 customers. That's barely enough for a cable company to build a headend with satellite and fiber feeds for channels.

If Frontier was smart, they'd just continue to pay Verizon to provide the channel lineup to them. And then Frontier can just concentrate on the services.

Or Frontier can phase out TV service when all the FIOS TV contracts are up. Or they can start offering Dish or DirecTV like AT&T and Verizon.

reply to skuv
Frontier already owns most of what you would call a headend. The are called Video Hub Offices and there ate three of them. Indiana, Washington, and Oregon.

The VHOs house much of what makes the FiOS TV service tick.

What they don't have is their own feed for the national channel lineup. Currently this comes in leased from VZs fiber ring.

Plant a handful of TVRO sat dishes and distribute that feed to the VHOs and you're good, right?

reply to joako
When Frontier assumed the helm here, they also picked up all the FiOS technicians, so don't worry about them having trained people. As a new Frontier employee, I was pleasantly surprised by some of the changes in the works: less than one week lead-times on installs, vs 2 weeks for Vz; a calling system where the only menu question is "English or Espanol?" before you speak to someone; All tech support handled in the USA.

I say kudos to Frontier, they are running the phone company with a "service first" ideology, which will generate and keep more US jobs and put more money into our local economy instead of foreign workers' and investors' pockets.