 banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
 ·RoadRunner Cable
| reply to ExitWound
Re: Not surprised said by ExitWound:"new technology, new features, additional programming, higher broadband speeds and improved customer service." Isn't this supposed to be what companies do naturally to continue existing? Why is this now a reason for us to shell out more money? Not to mention, in our market, we haven't gotten 80% of that list.
- No DOCSIS 3.0 (no higher broadbands speeds)
- Old Scientific Atlanta DVRs with SARA software
- No multiscream CableCARDs
- No new channels added so far this year
- The same old customer service (a.k.a. none, until you get corporate involved)
I am incredibly thankful that I will be moving into a Verizon FiOS market soon.
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"I'll follow the law until it's just stupid." -Ted Nugent |
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 Marduk
join:2004-09-05
West Chester, PA | said by banditws6:said by ExitWound:"new technology, new features, additional programming, higher broadband speeds and improved customer service." Isn't this supposed to be what companies do naturally to continue existing? Why is this now a reason for us to shell out more money? Not to mention, in our market, we haven't gotten 80% of that list. - No DOCSIS 3.0 (no higher broadbands speeds) - Old Scientific Atlanta DVRs with SARA software - No multiscream CableCARDs - No new channels added so far this year - The same old customer service (a.k.a. none, until you get corporate involved) I am incredibly thankful that I will be moving into a Verizon FiOS market soon. If you think comcast customer service sucks, wait until you get double billed by verizon and then have nobody that speaks english try to fix it for you.
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-- Our spirit was here long before you
Long before us
And long will it be after your pride brings you to your end -- |
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 56403739Less than 5 months leftPremium
join:2006-03-08
Naples, FL
kudos:2 | reply to banditws6
Yeah, I've pretty much given up on them ever getting their shit together in Naples. |
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| reply to Marduk
quote:
If you think comcast customer service sucks, wait until you get double billed by verizon and then have nobody that speaks english try to fix it for you.
I've had billing issues with Verizon and when I called the person spoke English and fixed my issue right away. No issues here, just better prices and service quality than when we were with Comcast. |
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 Cthen
join:2004-08-01
Detroit, MI
·Comcast
 ·AT&T Midwest
·Comcast
| reply to banditws6
said by banditws6:said by ExitWound:"new technology, new features, additional programming, higher broadband speeds and improved customer service." Isn't this supposed to be what companies do naturally to continue existing? Why is this now a reason for us to shell out more money? Not to mention, in our market, we haven't gotten 80% of that list. - No DOCSIS 3.0 (no higher broadbands speeds) - Old Scientific Atlanta DVRs with SARA software - No multiscream CableCARDs - No new channels added so far this year - The same old customer service (a.k.a. none, until you get corporate involved) I am incredibly thankful that I will be moving into a Verizon FiOS market soon. Wow you got 20% of that? I got 0% of that and nailed with a huge increase on my "additional outlets". Lucky for you though you get to move to an area served with other providers. If I were to want that, I'd have to move out of state.
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"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek |
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XJakeX
join:2005-03-05
Coventry, RI
1 edit | reply to banditws6
And after a time, when you get fed up with FIOS, and call to cancel, (after a lengthy effort to win you back with all kinds of great deals (temporary ones), don't be surprised to see a bill the next month for the full service.
And when you call customer service, they will speak English, be very polite and promise to take care of it for you right away.
A month later when you get another bill, and you call again, they will apologize and promise to take care of it again.
Then on the third month, when you get another bill for the service that was cut off two minutes after your initial call to cancel, if you are really lucky, the bills might end, and your credit rating *might* not get dinged for falling three months behind.
Welcome to corporate blackmail of the consumer, enabled by a government that has systematically destroyed the simple regulatory structure that used to be in place to prevent the environment we now have where big corporations (you know - the ones that are too big to fail) are more powerful than the government itself. |
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| reply to 56403739
said by 56403739:Yeah, I've pretty much given up on them ever getting their shit together in Naples. We gave serious consideration to moving to Naples. Wife was offered a transfer with moving bonus and moving expenses paid. Even found a hell of a deal on a short sale. Then I looked into the internet options.
We will be staying in Sarasota. |
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 RoboticsSee You On The Dark SidePremium
join:2003-10-23
Louisa, VA
 ·Verizon Wireless..
·Comcast
| reply to banditws6
Not to mention, in our market, we haven't gotten 80% of that list.
- No DOCSIS 3.0 (no higher broadbands speeds)
- Old Scientific Atlanta DVRs with SARA software
- No multiscream CableCARDs
- No new channels added so far this year
- The same old customer service (a.k.a. none, until you get corporate involved)
I am incredibly thankful that I will be moving into a Verizon FiOS market soon.
************
Man you sound like your in my neighborhood. The cable equipment out here has been here for over 35 years that I have lived here. And no upgrading. (you should see some of the boxes/cable out here...their an eye sore.
And we don't get results out here till corporate gets involved.
You sure you not my neighbor? This sounds so damn familiar to me.
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Long you live and high you fly and Smiles you'll give and tears you'll cry
and all you touch and all you see, is all your life will ever be. |
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Marduk
join:2004-09-05
West Chester, PA | reply to itguy05
said by itguy05: quote:
If you think comcast customer service sucks, wait until you get double billed by verizon and then have nobody that speaks english try to fix it for you.
I've had billing issues with Verizon and when I called the person spoke English and fixed my issue right away. No issues here, just better prices and service quality than when we were with Comcast. Fluke. F*cking Verizon is the worst company ever.
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-- Our spirit was here long before you
Long before us
And long will it be after your pride brings you to your end -- |
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| reply to Camelot One
what away to decide your wife's career. Id hate to have you has a husband. |
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| reply to Cthen
who in their right mind reports additional outlets? LOL! you only pay for those when you get extra boxes. |
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| reply to hottboiinnc
said by hottboiinnc:what away to decide your wife's career. Id hate to have you has a husband. I didn't say it was a job/transfer she wanted. Nor would it have been a promotion. The decision to stay was mutual, it just happened that the reason on MY side was the much higher cost of a decent connection there.
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Intel Q6600 @3400Mhz/GA-EP35-DS3P/4x 2048Mb G.Skill/WD Raptor 300Gb/3x WD20EADS 2TB/2x PNY GTX 260/Silverstone 850W/Custom water cooler |
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| reply to Marduk
said by Marduk:said by itguy05: quote:
If you think comcast customer service sucks, wait until you get double billed by verizon and then have nobody that speaks english try to fix it for you.
I've had billing issues with Verizon and when I called the person spoke English and fixed my issue right away. No issues here, just better prices and service quality than when we were with Comcast. Fluke. F*cking Verizon is the worst company ever. I thought Verizon was the company that couldn't do simple math? |
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Marduk
join:2004-09-05
West Chester, PA | said by k1ll3rdr4g0n:I thought Verizon was the company that couldn't do simple math? I'm not supposed to say so, but I will anyway. Comcast spends a shitload of alot of money to improve customer service. They will always suck, but they are "trying".. f*king verizon is riding on ma bell, and only makes money because of dufus consumers that believe that they somehow have an edge with FIOS.... It's a shit product that was already surpassed by cable companies years ago.
FTTH? Ya right! Doesnt work that way, bandwidth is bandwidth. If everyone has high speed, everyone is using the service.......
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-- Our spirit was here long before you
Long before us
And long will it be after your pride brings you to your end -- |
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Cthen
join:2004-08-01
Detroit, MI | reply to hottboiinnc
That's what they call outlets with boxes now. Maybe you should know what's going on before running off at the mouth.
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"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek |
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 N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | reply to Marduk
I dunno, I've had Fios for close to a year now, with no issues. No billing issues & no service issues. Picture quality is fantastic, internet is rock solid, and phone works every time.
Verizon's DVR software eats Comcast's for lunch any day. I did have to call customer service once when one of my STB'S took a shit. The CSR was pleasant, and clearly spoke English as a first language.
My 1 year contract is up in August, but my price is locked in for another year even though I'm not in contract. I couldn't be happier with my Verizon Fios experience.
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Petty people are disproportionally corrupted by petty power |
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| reply to hottboiinnc
said by hottboiinnc:what away to decide your wife's career. Id hate to have you has a husband. He is not gay. |
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| reply to Marduk
said by Marduk:It's a shit product that was already surpassed by cable companies years ago. Where's my 20mbit upload on cable? |
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| reply to Cthen
said by Cthen:That's what they call outlets with boxes now. Maybe you should know what's going on before running off at the mouth. He does not need to know. He just feels the need to speak in Comcast's defense, no matter what they do. The customer is always at fault. For a more detailed crap speech, you can always look up Fiberguy, he is way worse.
BTW, what happened to the crappy "investor", TKJunkMail ? |
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| reply to XJakeX
said by XJakeX:And after a time, when you get fed up with FIOS, and call to cancel, (after a lengthy effort to win you back with all kinds of great deals (temporary ones), don't be surprised to see a bill the next month for the full service. And when you call customer service, they will speak English, be very polite and promise to take care of it for you right away. A month later when you get another bill, and you call again, they will apologize and promise to take care of it again. Then on the third month, when you get another bill for the service that was cut off two minutes after your initial call to cancel, if you are really lucky, the bills might end, and your credit rating *might* not get dinged for falling three months behind. Welcome to corporate blackmail of the consumer, enabled by a government that has systematically destroyed the simple regulatory structure that used to be in place to prevent the environment we now have where big corporations (you know - the ones that are too big to fail) are more powerful than the government itself. Truth. |
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