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BB_Hunter

join:2008-05-16

3 edits
reply to BlackIce

Re: Speed ?

I inquired last month about their business tiers and they are a joke. I was hoping to get something with a better upload speed. 512Kbps is a joke in 2010 and that was the first thing I asked. The guy goes "yes, we have plans with faster upload speeds".

So, I get excited until he tells me their rates and price. They wanted around $120 for 8/768. That honestly gave me a pretty good laugh. If that would have gave me something like 12/2 for $120 I would have done it.

@ ABB_Lisa - Do you have any idea's on what the speed increases will be? They're long overdue when you look at what most other companies offer.

$70 a month for this is kind of a joke today.


ABB_Lisa

join:2010-05-27
kudos:1
Sorry for the delayed response. I was off work for a few days. I am sorry, but I do not have any details on what the speed increases will be. I honestly wish I knew, for both you and me. From what I understand, they are looking to upgrade the upload speed soon, but again, I have no dates.

Also, please keep me posted on your speed tests. I want to make sure you are getting the service you are paying for.

BB_Hunter

join:2008-05-16
said by ABB_Lisa:

Sorry for the delayed response. I was off work for a few days. I am sorry, but I do not have any details on what the speed increases will be. I honestly wish I knew, for both you and me. From what I understand, they are looking to upgrade the upload speed soon, but again, I have no dates.

Also, please keep me posted on your speed tests. I want to make sure you are getting the service you are paying for.

Not even getting 50% of what I pay for today.


robry
Premium
join:2007-04-07
Bellefonte, PA
this seems to be the norm for them. I regularly get 6-6.5mbit and I was told this is all I'll ever get during the day. the highest I've every gotten was 7600 at 5AM.

I'm buying a new house in westmoreland county, going to get comcast business, 22/5, no cap for 99$/mo. I know for a fact it will run at or above 22mbit all day long (a friend has the same level of service out there for a business)

I had ABB close my ticket, I gave up on them, got a few credits for slowness. It really is pathetic when you compare them to any other cable ISP, cost vs performance. They don't yet have a cap like comcast, but considering how poor their performance is most of the time, there is no need for a cap lol.


ABB_Lisa

join:2010-05-27
kudos:1
reply to BB_Hunter
To narrow down where the issue lies, could you please run a speed test from our speed test site....
»speedtest.atlanticbb.net/ Please click on the tab closest to you, and then click begin test... post the results please.
We can track these results and they are direct from our servers, so it will give a true speed capability of the modem.
When you are testing in New York, you are leaving our servers and bouncing off other locations. There are plenty of places where you may be losing speed. I want to narrow this down to exactly where the issue lies so I can help you.



Lisa


ABB_Lisa

join:2010-05-27
kudos:1
reply to robry
I am really sorry about that. If you decide you would like my help, I can certainly do my very best to help you out. Please just let me know.

Please keep in mind that speed tests are not 100% accurate. You are seeing an average. So, when you see 7,600, you may be reaching 8,000 (hopefully that is your MAX speed?). I can monitor your modem as you test to be sure if we can troubleshoot more directly. Private message me if you would like times to reach me.



Lisa

Denny024

join:2005-10-05
Bradford, PA
reply to BB_Hunter
The upload speed is so sad 512kb I rent a gameserver and I am always uploading custom made maps and its crazy how long it takes, uploading a video to youtube takes forever, not to mention while im uploading a file doing anything else online is so slow cause of all the upstream being used. Unfortunately there is only verizons dsl which is 3mb/768kb. I really hope they raise at least the upload speed very soon.


ABB_Lisa

join:2010-05-27
kudos:1
Denny,

I am sorry that the upload speed is not as fast as you would like. I only have 512kb as well.

I am not sure if you would be interested or not, but we do offer business class services. They are a little bit more pricey, but do have advantages. You would be able to speak with your commercial representative about the speeds you would like and work out something with them. Also, commercial accounts provide same day service when your internet goes out, and there are no trouble call fees associated with commercial services.

If you are interested, just call 1-888-536-9600 and ask to speak to a commercial representative regarding switching your account to commercial.

Thank you

Lisa
Atlantic Broadband Technical Support