McRat
join:2009-09-09
Corona, CA | reply to Duramax08
Re: This is a old message i got from att AT&T should just shut their mouths and let their happy DSL customers speak for them. Wait ...
I'm in a small city of 150,000 that has AT&T as their primary DSL provider. I'd say less than 1/2 the city can get AT&T DSL speeds over 3mpbs, most under 1.5. Not advertised speed, actual stable download speed.
Yeah, the Three Mile rule means that unless you are within 1 mile of their central office, you probably aren't getting reliable service.
IIRC, we are about 2 miles out, and that means unstable speeds of 384k and huge slowdowns or shutdowns during peak hours.
After about 5-10 years of it with the service getting worse every year, we pulled the plug this year.
I've spent over $150,000 with AT&T (maybe twice that), and that's the best they can do as far as I can tell.
It's not enough. |
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 FBGuyyippee ki yayPremium
join:2005-03-19 | maybe you shouldn't do business with a business that offers what you appear to think is an inferior product. |
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jimhsu
join:2001-06-26
Sugar Land, TX Reviews:
 ·Comcast
1 edit | reply to McRat
1.5 is blazing fast compared to what I can get in Houston (in a pretty busy semi-urban part of Chinatown, at that). Try speeds of 300 kbps - I frequently see download speeds plummeting to barely dialup levels (as in 10 kB/s). That is, if the connection is at all usable, which isn't about 20% of the time (a massive improvement from a few weeks ago). One in a blue moon, the connection will actually burst up to 80 KB/s ... but that's still less than half of my advertised speed.
How this is considered acceptable ... I don't know. |
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McRat
join:2009-09-09
Corona, CA | reply to FBGuy
said by FBGuy:maybe you shouldn't do business with a business that offers what you appear to think is an inferior product. Obviously that's what we had to do in the end. I don't switch vendors like most people do. If a company works with me, they are my source for life. I don't "bargain shop" for mission critical services. But it got so bad, we were losing customers. I had to drive home with a memory stick on many occasions to get a critical file sent. We were sending engineering data to customers before most companies even had email, c. 1993.
We started using Hughes Satellite as a backup system, but it had it's own problems, and is not good as a "primary" ISP. We still keep it for backup though.
AT&T told us that we could get us T-1 for ~$580 a month (1.5mbps) but would not guarantee it either, and it was a long contract term. No guarantee, no contract.
We still buy about $1000/month from AT&T last I checked, but hopefully we will terminate most of that by yearend. At peak, I believe we did $1800/month with them, IIRC. |
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FBGuyyippee ki yayPremium
join:2005-03-19 Reviews:
·Comcast
 ·T-Mobile US
 ·AT&T U-Verse
| ouch. sorry to hear that they have such horrible service there. I'm kind of shocked that they could even call that a T1 if they didn't have some kind of guarantee on it.
I would never expect a business to change providers for a cheaper deal. If it isn't broke, don't fix it. |
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| reply to jimhsu
I have been in Houston or its suburbs for the past 10 years and I can tell you ATT DSL has been solid as a rock for me. I have been in the northwest (Jersey Village), Westchase (Bw 8 and Westheimer) and The Woodlands. Each time my network has been spotless with their highest 6 meg service.
You need to get with ATT and see what the problems are for your line.
Now as for their billing ..well...that is just the other end of the spectrum. |
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