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FBGuy
yippee ki yay
Premium
join:2005-03-19

reply to McRat

Re: This is a old message i got from att

maybe you shouldn't do business with a business that offers what you appear to think is an inferior product.

McRat

join:2009-09-09
Corona, CA

said by FBGuy:

maybe you shouldn't do business with a business that offers what you appear to think is an inferior product.
Obviously that's what we had to do in the end. I don't switch vendors like most people do. If a company works with me, they are my source for life. I don't "bargain shop" for mission critical services. But it got so bad, we were losing customers. I had to drive home with a memory stick on many occasions to get a critical file sent. We were sending engineering data to customers before most companies even had email, c. 1993.

We started using Hughes Satellite as a backup system, but it had it's own problems, and is not good as a "primary" ISP. We still keep it for backup though.

AT&T told us that we could get us T-1 for ~$580 a month (1.5mbps) but would not guarantee it either, and it was a long contract term. No guarantee, no contract.

We still buy about $1000/month from AT&T last I checked, but hopefully we will terminate most of that by yearend. At peak, I believe we did $1800/month with them, IIRC.


FBGuy
yippee ki yay
Premium
join:2005-03-19
Reviews:
·Comcast
·T-Mobile US
·AT&T U-Verse

ouch. sorry to hear that they have such horrible service there. I'm kind of shocked that they could even call that a T1 if they didn't have some kind of guarantee on it.

I would never expect a business to change providers for a cheaper deal. If it isn't broke, don't fix it.


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