To narrow down where the issue lies, could you please run a speed test from our speed test site....
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speedtest.atlanticbb.net/ Please click on the tab closest to you, and then click begin test... post the results please.
We can track these results and they are direct from our servers, so it will give a true speed capability of the modem.
When you are testing in New York, you are leaving our servers and bouncing off other locations. There are plenty of places where you may be losing speed. I want to narrow this down to exactly where the issue lies so I can help you.
Lisa