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[AZ] SB6120 3-6 Reboots DailyI purchased a Motorola SB6120 a month or so ago, I was having spurious reboots with my SB5100 and decided to upgrade to DOCSIS 3.0. Unforutnately I'm still having reboot issues with the SB6120. These reboots started about 4 months ago. I just got off of the phone with the Cox tech, they noticed the same reboot problems I have. Starting July 5th, it rebooted about 5 times a day. I've read the the firmware on my modem is known to have reboot issues. The tech wasn't very useful, nor were her suggestions. Can anyone provide any help?
Model Name: SB6120 Vendor Name: Motorola Firmware Name: SB6120-1.0.1.8-SCM02-NOSH Boot Version: PSPU-Boot 1.0.0.4m1 Hardware Version: 3.0 Serial Number: Firmware Build Time: Apr 22 2009 12:15:22
This will probably not be formatted very well... Downstream Bonding Channel Value Channel ID 213 214 215 216 Frequency 843000000 Hz 849000000 Hz 855000000 Hz 861000000 Hz Signal to Noise Ratio 37 dB 37 dB 37 dB 37 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 2 dBmV 2 dBmV 2 dBmV 1 dBmV Upstream Bonding Channel Value Channel ID 1 Frequency 34500000 Hz Ranging Service ID 2595 Symbol Rate 2.560 Msym/sec Power Level 43 dBmV Upstream Modulation [3] QPSK [2] 16QAM [3] 64QAM
Ranging Status Success Signal Stats (Codewords) Bonding Channel Value Channel ID 213 214 215 216 Total Unerrored Codewords 243363433 243363819 243364084 243364087 Total Correctable Codewords 90 69 100 233 Total Uncorrectable Codewords 2830 2647 2440 2393 |
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m8trix join:2003-12-24 Chandler, AZ |
m8trix
Member
2010-Jul-21 2:25 am
pm one of the reps here with you mac address and they can check it out for you |
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to archrival
i have same issue. I was told there is currently not a stable firmware version for this modem. I asked what modem is stable and I am awaiting an answer. |
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BryanInPHX Premium Member join:2001-03-06 Phoenix, AZ 2 edits |
to archrival
Re: [AZ] SB6120 Firmware Versions» Cox HSI Forum FAQ » Who are the authorized Cox employees that provide support on this forum?Here are your options, firmwares are known to behave differently on specific vendor's CMTS. 1.0.1.7 - Fast, but has rebooting, syncing issues 1.0.1.8 - Fast, but has rebooting, syncing issues, Cox doesn't have this FW to reflash if you change 1.0.2.0 - Not much has been reported about this FW 1.0.2.4 - More stable, but slow to very slow speed issues, » Re: SB6120 1.0.2.4 Speed Concerns1.0.3.0 - Bricks Modems, Cox is not using1.0.3.1 - Not much has been reported, but has unknown issues on certain vendor's CMTS, » Re: Any ETA on new 6120 Firmware? |
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So far as I know, 1.0.2.0 has speed problems similar (perhaps identical) to those of 1.0.2.4. |
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to archrival
Re: [AZ] SB6120 3-6 Reboots DailyI also had rebooting issues with the 10.0.2.4 firmware, and asked a Cox Tech to update my firmware to 10.0.3.1. Thankfully my node supported it, and I haven't had any rebooting issues since. |
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inciterNoobie Premium Member join:2000-08-30 Rohnert Park, CA 1 edit |
to daveinpoway
Re: [AZ] SB6120 Firmware VersionsWrong Thread |
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micropone to archrival
Anon
2010-Jul-31 10:44 pm
to archrival
Re: [AZ] SB6120 3-6 Reboots Dailyi'm in san diego 2 miles from cox main building federal blvd.. i have SB6120-1.0.1.8-SCM02-NOSH and no logs reboots 4-6 times a day.. cox says nothing wrong.. well how would they know if no logs on modem? Super slow speeds. I have premier service. here's my stats
Channel ID 161 Frequency 591000000 Hz Signal to Noise Ratio 37 dB Downstream Modulation QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 2 dBmV
Upstream Bonding Channel Value Channel ID 2 Frequency 33313000 Hz Ranging Service ID 126 Symbol Rate 2.560 Msym/sec Power Level 39 dBmV Upstream Modulation [3] QPSK [2] 16QAM
Ranging Status Success
Signal Stats (Codewords) Bonding Channel Value Channel ID 161 Total Unerrored Codewords 10761488793 Total Correctable Codewords 2153 Total Uncorrectable Codewords 5392 |
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to archrival
Well first thing I notice is your only locking onto one channel. Is your area DOCSIS 3 compatible? Second, I notice your transmit levels are a bit low. And 3, they have logs. Anything you can see, they can see, and more. |
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to BryanInPHX
Re: [AZ] SB6120 Firmware Versionssaid by BryanInPHX:1.0.3.0 - Bricks Modems, Cox is not using I just made the jump from Comcast to Cox. I had purchased my SB6120 so I took it with me when I changed service. Comcast has been using the 1.0.3.0 firmware without issue and in fact I'm using the 1.0.3.0 right now on Cox. It works perfectly fine and I haven't had a problem with it. ---- Model Name: SB6120 Vendor Name: Motorola Firmware Name: SB612X-1.0.3.0-SCM03-NOSH Boot Version: PSPU-Boot 1.0.0.4m1 |
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BryanInPHX Premium Member join:2001-03-06 Phoenix, AZ 3 edits |
said by Shadowdane:said by BryanInPHX:1.0.3.0 - Bricks Modems, Cox is not using I just made the jump from Comcast to Cox. I had purchased my SB6120 so I took it with me when I changed service. Comcast has been using the 1.0.3.0 firmware without issue and in fact I'm using the 1.0.3.0 right now on Cox. It works perfectly fine and I haven't had a problem with it. ---- Model Name: SB6120 Vendor Name: Motorola Firmware Name: SB612X-1.0.3.0-SCM03-NOSH Boot Version: PSPU-Boot 1.0.0.4m1 Perhaps your CMTS vendor is not one that has an issue with 1.0.3.0 or you might be in for a surprise one day. Firmwares are known to behave differently on specific vendor's CMTS. (» Re: SB6120 speed issue?) Cox is not recommending 1.0.3.0 and never deployed it. I would PM CoxTech1 » /profi ··· e/621911 and ask him for his opinion. |
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