Roger's own corprate website broke down their profits. It was all over the news up here last year (I left Rogers for a time but due to restrictve practices I eventually returned for lack of a reasonable alternative.)
Unfortunately I can't find the document, but during a time of unprecedented profit (they had made the most profit in their history as a company and only their print division was not showing year over year profit,) they were complaining that they didn't want to pass on profit to local broadcasters which they carried and made a profit from despite being available over the air free because "it would cause them to loose massive amounts of money" so they passed it on to consumers. Also they took so long to move to the latest docsys update because of "cost" knowing people in NOC I know for a fact the only cost would have been a couple hours over time as the hardware was ready it was just a simple update.
Rogers is all that is wrong with corporate greed sadly it's main competition Bell is not much better. I wish I still had that document, and believe me, I'm a former employee of Rogers who left due to being unwilling to lie to customers so I speak with first hand knowledge that this company is raking in the cash and bilking customers.