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| reply to bdon78
Re: Here we go again The truth is while AT&T network is trash in some areas, it's very good in many areas, It really is comparable to Verizon where I live in most respects.
Is it a network problem to some extent, YES absolutely
Is it a PR issue to some extent, YES absolutely because AT&T does tend to treat it's customers as unimportant peons and deny that problems exist.
AT&T tries very hard to keep us from using the same devices that Apple tries to get us to use for more and more things, it's gonna be a PR nightmare for any cell phone carrier that gets the iPhone.
Despite the popularity of Android no one can argue that that mass effect of Android on a singular carrier doesn't even come close to what AT&T has had to deal with all of the IPhone's in the US. |
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 Z80APremium
join:2009-11-23 | All networks are trash "in some areas". |
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 ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | Yeah, but when you're a major mobile operator and cannot operate within a major metropolitan area like Los Angeles with reasonable performance, that says something about your overall capacity for service. |
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Z80APremium
join:2009-11-23 | I get great service in LA. This moment I'm stuck in the hell that is bakersfield and no problems at all, other that being stuck in Bakersfield. |
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ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
 ·DSL EXTREME
| said by Z80A:I get great service in LA. This moment I'm stuck in the hell that is bakersfield and no problems at all, other that being stuck in Bakersfield. Wierd. Last I had AT&T (and/or used friend's phones who were on their service), all I got were dropped calls and/or "no service" in areas where their service maps displayed full coverage.
Hell, most of the town of Encino's a dead zone to AT&T. Its either VZ, Sprint, or no service in my area. |
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Z80APremium
join:2009-11-23 | I'm sure there are dead spots with AT&T just as there are with all carriers but I haven't really come across any. |
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| reply to MovieLover76
As a proud AT&T employee, I admit I'm biased, but anyone who follows the news is well aware that AT&T has admitted network problems and is racing to fix them. The iPhone makes it so easy (and fun) to suck up bandwidth that AT&T is having a tough time keeping up with demand. Any provider lucky enough to have the iPhone would have the same issue.
And you are completely off base sayng we treat our customers as "unimportant peons". How do you justify that statement? Any business (including AT&T) realizes that customers are ESSENTIAL to success. We're not perfect, but we DO value customers, and strive to keep them satisfied.
This study helps shed light on the small but VERY vocal minority of iPhone users who love their device (including myself) but are unhappy with their service (EXcluding myself). My experience with the iPhone and AT&T service is awesome, and everyone I've talked to that has one says the same thing. |
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ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
·DSL EXTREME
| Alrighty then. How about upgrading your network to service the areas your maps claim to reach? In Encino, CA, the network service has remained the same ever since I ditched AT&T in 99-2000 - unavailable.
Clearly it's not impossible to service us - both Sprint and Verizon do. Seems silly that in 10 years of network upgrades, we've been upgraded from "No Service" to...well, "No Service". |
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