 swintecPremium,VIP
join:2003-12-19
Alfred, ME
kudos:3
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| reply to odinb
Re: Astraweb vs Blocknews said by odinb:According to my logs from my newsclient, I fetch from news.astraweb.com as well as blocknews.net on my blocknews account... You must be using a back up server type configuration? Only fetch from one when the other is missing parts?
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Reviews:
 ·WildBlue
1 edit | If you are from blocknews.net the fact that you are here on this forum says volumes to me. There is no better way to understand what the customer is thinking than on a forum. When my block account from Astraweb runs out I will most likely be getting a Blocknews account.
Plus I was highly unimpressed with Astraweb customer service here recently. I sent them an e-mail asking if they had any intentions of competing with Bocknews and this is the response I get.
Currently our best offer for Pay-by-Download plans is 180GB for $25.
Thank you and have a great day !
Really? That is all you have to say. Thanks for nothing. I mean I could think of a million better responses than that. If it was me I would have at least done something like pointing out Astrawebs strengths or something. It is not like I wasn't able to see that this was the best plan that they currently offer. I might have been born in the dark, but it wasn't last night.
I guess what I am trying to say is it felt like one of those copy and paste responses. If you have ever dealt with e-mail customer support then you know exactly what I am talking about.
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Rojo
join:2009-04-14
New York, NY | OTOH you got a succint reply to your question minus any fluff. Some of us appreciate that.
Anyway it sounds like you were expecting a special deal by mentioning a competitor. You got the answer, plain and simple. |
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Reviews:
·WildBlue
| said by Rojo:OTOH you got a succint reply to your question minus any fluff. Some of us appreciate that. Anyway it sounds like you were expecting a special deal by mentioning a competitor. You got the answer, plain and simple. I wasn't fishing for a deal. I was fishing for any plans of them changing their block plan. Even telling me there was no plans to change their block account prices at this time would have been sufficient. This answer just pointed out something that I obviously already knew instead of even attempting to answer my question.
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1 edit | said by Sircolby45:said by Rojo:OTOH you got a succint reply to your question minus any fluff. Some of us appreciate that. Anyway it sounds like you were expecting a special deal by mentioning a competitor. You got the answer, plain and simple. I wasn't fishing for a deal. I was fishing for any plans of them changing their block plan. Even telling me there was no plans to change their block account prices at this time would have been sufficient. This answer just pointed out something that I obviously already knew instead of even attempting to answer my question. 1. It does indeed sound like you were fishing for a deal. Sounds like you were asking for something special or otherwise you were heading to Blocknews.
2. Why would they want to tell you before anyone else if they were planning to change their plans?
No company would do that. It is just silly. |
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Reviews:
·WildBlue
1 edit | said by komal:said by Sircolby45:said by Rojo:OTOH you got a succint reply to your question minus any fluff. Some of us appreciate that. Anyway it sounds like you were expecting a special deal by mentioning a competitor. You got the answer, plain and simple. I wasn't fishing for a deal. I was fishing for any plans of them changing their block plan. Even telling me there was no plans to change their block account prices at this time would have been sufficient. This answer just pointed out something that I obviously already knew instead of even attempting to answer my question. 1. It does indeed sound like you were fishing for a deal. Sounds like you were asking for something special or otherwise you were heading to Blocknews. 2. Why would they want to tell you before anyone else if they were planning to change their plans? No company would do that. It is just silly. I am heading to Blocknews. If they don't want to compete then yah I will. That is how it works. I wasn't fishing for a deal. I don't care what it sounds like. I was just trying to check and see if they had any plans to adjust their plans in accordance with Blocknews. I simple yes we are or no we are not would have sufficed. I wasn't trying to get them to give me special treatment. I was trying to see if they had any plans of making it available to everybody.
Either way you have your opinion and I have mine. I think it was a poor response. You think it wasn't. Whatever life goes on. I didn't come here to argue.
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 odinb
join:2001-11-26
Frisco, TX | reply to swintec
said by swintec:said by odinb:According to my logs from my newsclient, I fetch from news.astraweb.com as well as blocknews.net on my blocknews account... You must be using a back up server type configuration? Only fetch from one when the other is missing parts? Actually, I only have an account with Blocknews, no backup account...
This is what I see lots of in my logs for SABnzbd (with x instead of the number):
2010-07-27 22:11:13,214::INFO::[downloader:755] Thread x@usnews.blocknews.net:563: BODY x@europe.news.astraweb.com
I assumed that meant Astraweb was involved...
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swintecPremium,VIP
join:2003-12-19
Alfred, ME
kudos:3 Reviews:
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·VoicePulse
·RoadRunner Cable
| said by odinb:I assumed that meant Astraweb was involved... Sabnzbd shows the server in which the article was posted, in this case, it was posted through Astrawebs EU server.
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odinb
join:2001-11-26
Frisco, TX | said by swintec:Sabnzbd shows the server in which the article was posted, in this case, it was posted through Astrawebs EU server. Ok, thanks for the clearance!
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"It is the first responsibility of every citizen to question authority." - Benjamin Franklin |
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