MySay
join:2008-04-08
Mansfield, TX
1 edit | Really? Followed by AT&T? There goes the credibility of that "study"... I call foul. AT&T shouldn't be anywhere near the top of that list! |
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 IT GuyOw, My BallsPremium
join:2004-07-29
Las Cruces, NM
 ·Comcast
| said by MySay:Followed by AT&T? There goes the credibility of that "study"... I call foul. AT&T shouldn't be anywhere near the top of that list! TMO deserves to be at the top though. The CSA's are nice to the point where it's almost creepy.
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Don't worry, scrote. There are plenty of 'tards out there living really kick-ass lives. |
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| said by IT Guy:said by MySay:Followed by AT&T? There goes the credibility of that "study"... I call foul. AT&T shouldn't be anywhere near the top of that list! TMO deserves to be at the top though. The CSA's are nice to the point where it's almost creepy. Agreed. It seems like they are your best friends but it does get the job done. |
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| reply to MySay
And I thought Sprint's customer service was heading more towards the upper end (not 4th place like it is here!). Was it really that poor before that being 4th place, but at least close, is a huge improvement?
I've had Sprint for a little over 3 years, and I've never had a complaint with their customer service. |
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 tubbynetreminds me of the danse russePremium,MVM
join:2008-01-16
Chandler, AZ | reply to MySay
said by MySay:Followed by AT&T? There goes the credibility of that "study"... I call foul. AT&T shouldn't be anywhere near the top of that list! not so. every time that i have visited an att store to resolve issues, they have been professional and courteous. in fact, when my 3gs was lost/stolen and i was trying to reactivate my blackjack2 -- i had to go to a retail store to pick up a new sim card, but had to call in (premier account) to get the sim activated. while i was waiting on hold, the att rep brought me coffee and when it came time to jump through the verification rigamaroll (have to give my cell number, then two frequently called numbers since its a corporate account), the rep pulled up my information so i could just give account numbers and look at the notes a previous rep entered under my line.
the whole process was made less painful and kind of comfortable by the rep. i would go back to him for support if i had a personal line.
having been a verizon reseller, i can tell you first hand that while some csr's with vzw are spot on helpful, there are a good share of them that are condescending or just trying to get you off the line -- this was *after* giving my reseller id so they knew i was "working with them".
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"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..." |
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| reply to talz13
I've had Sprint since getting the EVO on release day and have nothing but good things to say about their CS. From porting to getting activation fees waived, they have been very easy to work with. |
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bdon78I didn't do it
join:2009-05-18
Decatur, GA | reply to MySay
said by MySay:Followed by AT&T? There goes the credibility of that "study"... I call foul. AT&T shouldn't be anywhere near the top of that list! You are more irrational then my ex girlfriend who takes prozac.
So, you state that the study was good before when it essentially fit with your view of the wireless world. Now that it doesn't fit your view, the study lacks credibility.
You really do sound like a hormonal teenager. If you would like to explain your point, why not try with something more then "foul" and a couple of exclamation points. What I suspect will happen is that you will reply to me with another emotional outpouring of crap that will hold no merit. |
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 MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | reply to hamburglar_
said by hamburglar_:I've had Sprint since getting the EVO on release day and have nothing but good things to say about their CS. From porting to getting activation fees waived, they have been very easy to work with. That has been my experience too.
On the corporate side, we have a single account rep who handles everything. Need a port? Need to order a device? All we have to do is send an email to our account rep. Hell, I even emailed him and asked him to place my PERSONAL order for 2 EVO's.
AT&T? A nightmare. They have to "run a credit check" every time we want to do something ... and we're a HUGE automotive company (who didn't need a bailout). Our account rep? Utterly useless. All she does is deflect and delegate to the support line. |
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 MIHotBearPremium
join:2003-07-02
Hazel Park, MI
·Comcast
| reply to MySay
I figured this out years ago. Here is how JD Power works. You tell them what you want and pay them what they want and they will create a survey that will make you the best at whatever it is you want. It is so blatantly obvious.
Why would anyone with a brain bigger than a speck place any credence on JD Power's ratings?
I certainly don't. |
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| reply to MySay
said by MySay:Followed by AT&T? There goes the credibility of that "study"... I call foul. AT&T shouldn't be anywhere near the top of that list! Pay JD Power and get anything you want. That's how they work. |
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| reply to MIHotBear
Ridiculous. If that was the case, Verizon or AT&T would always win because they have a lot more money. You are obviously one of the fools that buys into all of the billions of dollars of advertising that the larger carriers put out there. JD Powers is a leader in terms of credibility and respect. This survey was given to actual customers of each company randomly throughout the first half of the year. So the results were from each carrier's very own customers. It's not a third party comparison. |
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Ulmo
join:2005-09-22
San Jose, CA | reply to tubbynet
Notice this poster is from Arizona, not N. California or NYC. |
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Ulmo
join:2005-09-22
San Jose, CA | reply to bdon78
And this one is from Georgia. You can practically create a map of where AT&T is good and bad from this discussion. It'd probably be very representative, too. |
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tubbynetreminds me of the danse russePremium,MVM
join:2008-01-16
Chandler, AZ | reply to Ulmo
said by Ulmo:Notice this poster is from Arizona, not N. California or NYC. notice that the op is referring to *customer* service -- not the cellular service itself.
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"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..." |
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| reply to Ulmo
This news post has NOTHING to do with AT&T's cellular service. This is regarding the CUSTOMER service, NOT the cellular service. |
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| reply to IT Guy
yeah i work for tmobile they are BIG on customer service and being effiecent and showing concern for our cust issues |
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