elray
join:2000-12-16
Santa Monica, CA Reviews:
 ·SONIC.NET
 ·RoadRunner Cable
| reply to sonicmerlin
Re: Price is king said by sonicmerlin:said by Z80A:Always has been and always will be. Then why are they losing customers? Hundreds of thousands of them in fact. Over the the last year, I've seen to it that AT&T lost a dozen customers in Los Angeles.
It was never a matter of price.
Every customer was willing to pay substantially more.
All they wanted was for their circuit to actually perform even remotely as advertised. For instance, 384kbps. Also, this concept called "dial tone".
No amount of effort, escalation or threats would budge AT&T, to get off the dime and do ANYTHING to improve DSL performance beyond a typical 80-100kbps. Getting landlines repaired took weeks and repeated calls for service and bucket truck visits - getting and keeping a good pair is a roll of the dice.
It wasn't like they wanted to up-sell to U-Verse. They don't offer it. |
