| lost a customer today I have been a a TW Roadrunner customer for about ten years and have been very happy until today. I have been following closely here on DSL Reports about TW DOCSIS 3 upgrade and I was trilled when Charlotte was upgraded. The last week in July I called TW and asked about the 50 by 5 wide band they said that my neighborhood will be turned up August 4th. On August 3rd I received an email and phone call stating that the Roadrunner will be down for upgrading. The next day I placed my order for the upgrade. The CSR told me how much it was and asked if Friday August 6th between 8 and 9 would be ok. I said that would be great. Well now this is the part of the story that ended my ten year customer relationship. I got a call at around 7 pm the night before my install from Brian. Brian said to me sorry but if you want wide band you must get the complete TW package, phone TV DVRs everything. I told Brian that I only have internet and that you are you are trying to up sell me and that I thought that was terrible. I demanded to speak to a supervisor and he stated that there was not one available. I told Brian that I have been in Telecom for years and one thing is for sure there is always a supervisor. After three or four please holds he said to me that if I want wide band I must get everything bundled or he could not help me. I asked to be transferred to the disconnect department and a nice gentleman by the name of Dan cancelled my service. Please note to all of you out there if you are thinking about TW wide band you might get the same crap that I got. |
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Racy
join:2001-03-27
Frisco, TX | wow, that is unbelievable! thanks for the heads up. Maybe I should start the conversation with I want to cancel so that they "upsell" me to a wideband connection lol |
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