matt5
join:2001-10-06
Lagrangeville, NY | reply to Mustang
Re: Right or wrong with Best Buy You took it up the butt, really gave up the warranty?
I bought a stereo from BB, it was sent in for repair 3 times (and TBH I know I was killing it) Skip a few repairs....
After saying (this was my last return so 3ed) they would not warranty the damage as it was not from normal wear and tear (tbh it was not lol), they messed up the shipping and the one in the store did not match my serial number, so, of course I demanded mine back, next day "we can't find it" I go down to the store, I get $400 credit... go pick out the most costly system they had (was 399.99) brand new system WITH the remainder of the 4 year warranty still left on it. and this all after I been to the store 2 times before (2 other occasions but I'm sure it is in a computer), getting crap fixed on the same stereo.
Ya you got hosed. They made out, that thing is gona go back on the shelf, maybe $20 off... and they made out with your warranty money.
And as said, most places is 8 dead pixels... they consider it part of the manufacturing process that the screen may not be perfect. |
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 Xioden
join:2008-06-10
Monticello, NY | said by matt5:You took it up the butt, really gave up the warranty? I second that. We bought a Packard Bell PC back in 93 or 94. 8 years and 14 computers later we finally got one that worked at didn't get sent back on warranty. We never paid any extra, and all were off of the original 1 year manufacturer warranty. Had to fight it quite a few times (stating because it wasn't the original there was no warranty on the replacements (even though at the one year mark we had spent the last month sending back 3 DOA PC in a row)), but they always honored it. |
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MustangPremium
join:2005-06-27
Fort Lauderdale, FL | This has been interesting and I appreciate everyone's feedback on the subject.
I did get an email from someone in Best Buy Rewards program who claimed this was well below the level of customer service expected from their stores. On my behalf they filed a complaint with the District Manager.
Well that was several weeks ago and I haven't recieved a call or anything. But it has me thinking and while they have won a battle they certainly lost the war. I am in the market for another monitor in the next month or so and possibly laptop by the end of year. Where as I would walk into Best Buy by default, its no longer necessarily so.
Following the advice of Cyclon Red I'll look for company with consumer friendly rules such as a 1 dead pixel policy. And yes I agree that there should be no question that part of a new product doesn't work but it can't be returned.
Sad day for consumers all in all. |
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 Vamp9190Premium
join:2002-02-11
Chantilly, VA
kudos:1 | reply to Xioden
said by Xioden:said by matt5:You took it up the butt, really gave up the warranty? I second that. We bought a Packard Bell PC back in 93 or 94. 8 years and 14 computers later we finally got one that worked at didn't get sent back on warranty. We never paid any extra, and all were off of the original 1 year manufacturer warranty. Had to fight it quite a few times (stating because it wasn't the original there was no warranty on the replacements (even though at the one year mark we had spent the last month sending back 3 DOA PC in a row)), but they always honored it. OK, but were you dealing with a Retail store, or directly with HP(B)? *Most* manufacturers give people better RMA support than trying to deal with it through a retail point of purchase. |
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