| Voicepulse Terrible summer 2010 Voicepulse's terrible contingency planning and indifferent policies reflecting a naked happy-talk approach to customer service were exposed when their server experiences a catastrophic failure. Their failure to plan for recovery from such an event for their basic customers was laid bare. Weeks later they have not restored functionality to many of their most basic and elementary functions. The quality of service along the way has been happy-talk basically. Mistaken updates have been posted falsely claiming to have restored functions. At the core of their ridiculous recovery effort was a bad decision to implement an "update/change" in the feature set. The suspicion is rampant that they made this decision to cover up and camouflage the lack of planning for catastrophic failure.
A customer who posts this in the hope that they will get their act together will probably hear nothing back except more happy talk. They need to replace the people who have established and who oversee the policy making involved in all of this. |
