»[northeast] Speed/Latency issues every night at 2am
Definitely not "just me". A large amount of east coast users are experiencing the same horror story.
Verizon direct has ignored my posts there for over a month now. They responded twice, and that was it. The number of calls to customer service about this problem is into the 40s now.
I feel pretty justified in telling others to steer clear when this issue is happening in such large quantities. (not just in that massive thread, but simple google searches will show far more)