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runzero

join:2005-09-16
DC

1 recommendation

This isn't a review...

...but more of a complaint regarding your local CO. Post in »Verizon Direct to get the problem fixed once and for all.

And, as ITALIAN926 pointed out, it makes absolutely no sense to tell others to steer clear when it's just you out of some 3 million subscribers having issues.

grazed

join:2006-10-15
Havertown, PA
»[northeast] Speed/Latency issues every night at 2am

Definitely not "just me". A large amount of east coast users are experiencing the same horror story.

Verizon direct has ignored my posts there for over a month now. They responded twice, and that was it. The number of calls to customer service about this problem is into the 40s now.

I feel pretty justified in telling others to steer clear when this issue is happening in such large quantities. (not just in that massive thread, but simple google searches will show far more)
Expand your moderator at work


SterlingJ85

join:2000-11-19
Voorhees, NJ
reply to grazed

Re: This isn't a review...

Send an e-mail to ivan.g.seidenberg@verizon.com, they had my FiOS issue fixed the next business day.
--
-Sterling