Frontier Communications → [Internet] For anyone seeing speed issues...

This sounds a lot like my "down 6 or 7pm-12am" problem in Chesterton, IN which has been going on every day since Oct. 10. I have been told by a local manager that it is "an engineering problem" (no more details than that), that it is being worked on, and that I will be informed regarding any updates. The same manager contacted me over the weekend asking if things had improved. I replied Sunday that things had not. This manager promised to contact the next manager above. Last night I didn't lose service until 7:45pm, which is a slight improvement, but not exactly acceptable.

Paying for 1.5Meg up

Constant lag between 6-7pm until Midnight every night. Been going this way for quite awhile now... All we've been told is "The district manager is on the same connection, it'll get fixed soon."

Area is SW Ohio.

Morning Ping:
Pinging 10.33.3.3 with 32 bytes of data:
Reply from 10.33.3.3: bytes=32 time=262ms TTL=126
Reply from 10.33.3.3: bytes=32 time=76ms TTL=126
Reply from 10.33.3.3: bytes=32 time=36ms TTL=126
Reply from 10.33.3.3: bytes=32 time=37ms TTL=126
Reply from 10.33.3.3: bytes=32 time=116ms TTL=126
Reply from 10.33.3.3: bytes=32 time=177ms TTL=126
Reply from 10.33.3.3: bytes=32 time=205ms TTL=126
Reply from 10.33.3.3: bytes=32 time=111ms TTL=126
Reply from 10.33.3.3: bytes=32 time=181ms TTL=126
Reply from 10.33.3.3: bytes=32 time=92ms TTL=126
Reply from 10.33.3.3: bytes=32 time=74ms TTL=126
Reply from 10.33.3.3: bytes=32 time=124ms TTL=126
Reply from 10.33.3.3: bytes=32 time=149ms TTL=126
Reply from 10.33.3.3: bytes=32 time=216ms TTL=126
Reply from 10.33.3.3: bytes=32 time=128ms TTL=126
Reply from 10.33.3.3: bytes=32 time=114ms TTL=126
Reply from 10.33.3.3: bytes=32 time=80ms TTL=126
Reply from 10.33.3.3: bytes=32 time=66ms TTL=126
....
Reply from 10.33.3.3: bytes=32 time=443ms TTL=126

Ping statistics for 10.33.3.3:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 443ms, Average = 208ms

Morning Tracert:
Tracing route to yahoo.com [98.139.180.149]
over a maximum of 5 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 56 ms 35 ms 35 ms 10.33.3.3
3 * * * Request timed out.
4 83 ms 99 ms 174 ms 74.40.1.125
5 312 ms 356 ms 415 ms 74.40.1.93

Trace complete.

Evening Ping:
Pinging 10.33.3.3 with 32 bytes of data:
Reply from 10.33.3.3: bytes=32 time=232ms TTL=126
Reply from 10.33.3.3: bytes=32 time=271ms TTL=126
Reply from 10.33.3.3: bytes=32 time=426ms TTL=126
Reply from 10.33.3.3: bytes=32 time=358ms TTL=126
Reply from 10.33.3.3: bytes=32 time=255ms TTL=126
Reply from 10.33.3.3: bytes=32 time=291ms TTL=126
Reply from 10.33.3.3: bytes=32 time=249ms TTL=126
Reply from 10.33.3.3: bytes=32 time=306ms TTL=126
Reply from 10.33.3.3: bytes=32 time=306ms TTL=126
Reply from 10.33.3.3: bytes=32 time=279ms TTL=126
Reply from 10.33.3.3: bytes=32 time=318ms TTL=126
Reply from 10.33.3.3: bytes=32 time=302ms TTL=126
Reply from 10.33.3.3: bytes=32 time=354ms TTL=126
Reply from 10.33.3.3: bytes=32 time=332ms TTL=126
Reply from 10.33.3.3: bytes=32 time=263ms TTL=126
Reply from 10.33.3.3: bytes=32 time=314ms TTL=126
Reply from 10.33.3.3: bytes=32 time=316ms TTL=126
Reply from 10.33.3.3: bytes=32 time=264ms TTL=126
Reply from 10.33.3.3: bytes=32 time=245ms TTL=126
Reply from 10.33.3.3: bytes=32 time=167ms TTL=126
Reply from 10.33.3.3: bytes=32 time=303ms TTL=126
Reply from 10.33.3.3: bytes=32 time=328ms TTL=126
Reply from 10.33.3.3: bytes=32 time=337ms TTL=126
Reply from 10.33.3.3: bytes=32 time=528ms TTL=12
....
Reply from 10.33.3.3: bytes=32 time=78ms TTL=126
Reply from 10.33.3.3: bytes=32 time=148ms TTL=126

Ping statistics for 10.33.3.3:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 528ms, Average = 262ms

Evening Tracert:
Tracing route to yahoo.com [98.139.180.149]
over a maximum of 5 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 175 ms 246 ms 165 ms 10.33.3.3
3 * * * Request timed out.
4 240 ms 205 ms 242 ms 74.40.1.125
5 285 ms 227 ms 241 ms 74.40.1.93

Trace complete.

I just got off the phone with tech support- they keep saying it's a line attenuation problem- but we all know its a congestion issue-all the service guys that have come out to the house say this-so i am going to keep calling 2-3 times a week-thinking about making a video and sending to my tv station with hopes that someday they will get the congestion fixed--Doubt it will be before i get a new isp.
Download Speed: 227 kbps (28.4 KB/sec transfer rate)
Upload Speed: 265 kbps (33.1 KB/sec transfer rate)
Sunday, November 13, 2011 10:34:36 AM

Download Speed: 501 kbps (62.6 KB/sec transfer rate)
Upload Speed: 275 kbps (34.4 KB/sec transfer rate)
Sunday, November 13, 2011 10:38:00 AM

Download Speed: 723 kbps (90.4 KB/sec transfer rate)
Upload Speed: 311 kbps (38.9 KB/sec transfer rate)
Sunday, November 13, 2011 10:45:43 AM

Download Speed: 328 kbps (41 KB/sec transfer rate)
Upload Speed: 259 kbps (32.4 KB/sec transfer rate)
Sunday, November 13, 2011 10:47:34 AM

Connection Rate (Down/Up): 1790 Kbps / 447 Kbps

Yeah right.

Big problems here in Weaverviile NC. Started to get bad in October
and got worse again this past week. So this is a Frontier-wide congestion problem rather than a local problem?

I've been experiencing slow FIOS download speeds here in Fort Wayne, IN for the past week. I'm paying for 25/25, and while upload speeds are ok, download speeds are consistently around 1.5 ~ 2.5 Mbps. Time of day does not matter, nor does day of the week. It is consistent on 3 different PCs. I've reset the router, reset the ONT, and have gone to every speedtest site known to mankind.

They are sending a new router out this week, but I do not think that is the issue at all. Unfortunately, I have a MoCA connection, so I am not able to bypass the router to test a direct connection. Frustration does not even begin to explain my feelings at this moment.

Having Frontier DSL problems? You've got to let people know; elected reps, media, state regulators, neighbors, FCC, social media etc. Probably not going to get much done posting here.

My slow download speeds were fixed. It was an incorrect cross-connect on their end. It was built to give me 2.5 Mbps instead of 25 Mbps. I can see one person accidentally overlooking this. But I called and talked to 5 different people. How could they all have missed this? Absolutely ridiculous.

Day 21 of my DSL disaster here in Weaverville. Yesterday was actually good but today it is back into sort of a start/stop mode

Frontier Communications 2011 Proxy Report: Are these guys worth the
kind of money they are being paid if they can't keep your DSL working

»phx.corporate-ir.net/Ext ··· PTM=&t=1

For what it's worth, I'll post a couple attempted traceroutes. I'm in Chesterton, Indiana (near Chicago) and have posted before. Since Oct. 10, 2011, my highspeed 7645K capable Internet has been dropping out completely due to (confirmed) congestion issues every night mostly from 7pm to 11pm with rare evenings where it "hangs on" just barely until maybe 8:45pm. For nearly a month I've sent a courteous email, usually by cell phone, to my local Frontier general manager general manager every time I lose the connection or if it gets painfully slow (under 1000K). I have been informed of "conference calls" with engineers and been told that this is being worked on "night and day." Occasionally I am emailed that the connection should improve "this week." This may result in one evening of unacceptable access (under 2000K combined with brief dropouts) and only 2 hours of full drop-out, but it is usually followed the next day by the usual 7-11 outage. Speed is usually fine during weekend afternoons, but today at 2:00pm I was almost kicked out of an XBox Live multiplayer session due to speed problems. If I wasn't locked into a bundling contract until March 2012 ($200 penalty to cancel) with phone, High Speed Internet, and Dish (I have zero complaints about Dish, BTW), I would have "bailed" by now. As it is, my personal plan is to bail once the contract runs out unless I have one full month of uninterrupted acceptable speed (6000K download plus) prior to that date. I am very frustrated Frontier Communications.

Test done at 3:15pm. Speedtest prior to test 6489K download and 730K upload (Chicago.speedtest.frontier.com). Speed at 2:15 pm was generally below 2000K, with some dropouts, but seems to have picked up again an hour later.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\ >ping google.com

Pinging google.com [74.125.225.50] with 32 bytes of data:

Reply from 74.125.225.50: bytes=32 time=34ms TTL=56
Reply from 74.125.225.50: bytes=32 time=33ms TTL=56
Reply from 74.125.225.50: bytes=32 time=34ms TTL=56
Reply from 74.125.225.50: bytes=32 time=33ms TTL=56

Ping statistics for 74.125.225.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms

C:\ >ping chicago.speedtest.frontier.com

Pinging resolve01.chcg.il.frontiernet.net [74.40.37.242] with 32 bytes of data:

Reply from 74.40.37.242: bytes=32 time=38ms TTL=59
Reply from 74.40.37.242: bytes=32 time=34ms TTL=59
Reply from 74.40.37.242: bytes=32 time=36ms TTL=59
Reply from 74.40.37.242: bytes=32 time=55ms TTL=59

Ping statistics for 74.40.37.242:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 55ms, Average = 40ms

C >tracert google.com

Tracing route to google.com [74.125.225.50]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 34 ms 33 ms 38 ms ord08s06-in-f18.1e100.net [74.125.225.50]

Trace complete.

C:\Documents and Settings\Steve>tracert chicago.speedtest.frontier.com

Tracing route to resolve01.chcg.il.frontiernet.net [74.40.37.242]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 36 ms 37 ms 44 ms resolve01.chcg.il.frontiernet.net [74.40.37.242]

Trace complete.

Just a followup to my previous post: On Dec. 5 my regional Frontier representive said upgrades would be made that evening. This appears to have been the case, because, since Dec. 6, 2011, I have no longer had full loss of service between 7pm and 11pm. Occasional speedtests around 8pm can be as slow as 2000K (less than half my full potential of 7645K), but this has been adequate for my needs thus far: I have not been booted from Xbox Live games and I have been able to watch short HD streaming videos (haven't resubscribed to Netflix streaming as yet). My tracerts still mostly read "Request timed out," but that seems to be a quirk of my area. If uninterrupted primetime Internet access continues when my contract expires, I will likely renew with Frontier.

My pings

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\DarkDestroyer>tracert www.google.com

Tracing route to www.l.google.com [74.125.225.52]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.254.254
3 10 ms 10 ms 24 ms 184-8-160-1.dr03.blfd.wv.frontiernet.net [184.8.
160.1]
4 9 ms 10 ms 9 ms ge--0-1-3---0.arr01.blfd.wv.frontiernet.net [74.
40.49.129]
5 26 ms 26 ms 25 ms ge--5-1-0---0.car02.chcg.il.frontiernet.net [74.
40.5.89]
6 26 ms 26 ms 26 ms xe--0-3-0---0.cor01.chcg.il.frontiernet.net [74.
40.5.33]
7 25 ms 29 ms 37 ms ae0---0.cbr01.chcg.il.frontiernet.net [74.40.4.1
38]
8 26 ms 26 ms 26 ms 72.14.214.187
9 26 ms 25 ms 25 ms 209.85.254.120
10 37 ms 27 ms 26 ms 209.85.250.28
11 26 ms 26 ms 25 ms ord08s06-in-f20.1e100.net [74.125.225.52]

Trace complete.

C:\Users\DarkDestroyer>-t ping 184-8-160-1.dr03.blfd.wv.frontiernet.net
'-t' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\DarkDestroyer>ping -t 184.8.160.1

Pinging 184.8.160.1 with 32 bytes of data:
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=14ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=28ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=12ms TTL=253
Reply from 184.8.160.1: bytes=32 time=12ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=849ms TTL=253
Reply from 184.8.160.1: bytes=32 time=500ms TTL=253
Reply from 184.8.160.1: bytes=32 time=13ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=21ms TTL=253
Reply from 184.8.160.1: bytes=32 time=27ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=19ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=21ms TTL=253
Reply from 184.8.160.1: bytes=32 time=13ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=13ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=13ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=412ms TTL=253
Reply from 184.8.160.1: bytes=32 time=472ms TTL=253
Reply from 184.8.160.1: bytes=32 time=60ms TTL=253
Reply from 184.8.160.1: bytes=32 time=19ms TTL=253
Reply from 184.8.160.1: bytes=32 time=12ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=28ms TTL=253
Reply from 184.8.160.1: bytes=32 time=9ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=12ms TTL=253
Reply from 184.8.160.1: bytes=32 time=21ms TTL=253
********************************************
download starts
Reply from 184.8.160.1: bytes=32 time=217ms TTL=253
Reply from 184.8.160.1: bytes=32 time=623ms TTL=253
Reply from 184.8.160.1: bytes=32 time=613ms TTL=253
Reply from 184.8.160.1: bytes=32 time=321ms TTL=253
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Reply from 184.8.160.1: bytes=32 time=289ms TTL=253
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Reply from 184.8.160.1: bytes=32 time=476ms TTL=253
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Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=11ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=10ms TTL=253
Reply from 184.8.160.1: bytes=32 time=40ms TTL=253
Reply from 184.8.160.1: bytes=32 time=20ms TTL=253

doesn't look good

I am in the Carbondale, IL area.

--------------

Tracing route to google.com [74.125.225.72]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 10.0.0.1
2 2 ms 2 ms 2 ms dslrouter.westell.com [192.168.1.1]
3 29 ms 28 ms 30 ms 10.50.1.1
4 * * * Request timed out.
5 * 186 ms 36 ms 74.42.149.157
6 72 ms * 68 ms xe--10-3-0---0.cor01.chcg.il.frontiernet.net [74
.40.1.93]
7 70 ms 70 ms 69 ms ae0---0.cbr01.chcg.il.frontiernet.net [74.40.4.1
38]
8 50 ms 34 ms 34 ms 72.14.214.187
9 57 ms 47 ms 44 ms 209.85.254.128
10 67 ms 71 ms 71 ms 209.85.250.30
11 57 ms 58 ms 59 ms ord08s07-in-f8.1e100.net [74.125.225.72]

Trace complete.

C:\Documents and Settings\Chris>ping 10.50.1.1 -t

Pinging 10.50.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 10.50.1.1: bytes=32 time=49ms TTL=125
Reply from 10.50.1.1: bytes=32 time=61ms TTL=125
Reply from 10.50.1.1: bytes=32 time=61ms TTL=125
Reply from 10.50.1.1: bytes=32 time=28ms TTL=125
Reply from 10.50.1.1: bytes=32 time=48ms TTL=125
Reply from 10.50.1.1: bytes=32 time=49ms TTL=125
Reply from 10.50.1.1: bytes=32 time=30ms TTL=125
Reply from 10.50.1.1: bytes=32 time=61ms TTL=125
Reply from 10.50.1.1: bytes=32 time=56ms TTL=125
Reply from 10.50.1.1: bytes=32 time=40ms TTL=125
Reply from 10.50.1.1: bytes=32 time=56ms TTL=125
Reply from 10.50.1.1: bytes=32 time=64ms TTL=125
Reply from 10.50.1.1: bytes=32 time=61ms TTL=125
Reply from 10.50.1.1: bytes=32 time=28ms TTL=125
Reply from 10.50.1.1: bytes=32 time=55ms TTL=125
Reply from 10.50.1.1: bytes=32 time=45ms TTL=125
Reply from 10.50.1.1: bytes=32 time=63ms TTL=125

-- here is where I started the download --

Reply from 10.50.1.1: bytes=32 time=44ms TTL=125
Reply from 10.50.1.1: bytes=32 time=37ms TTL=125
Reply from 10.50.1.1: bytes=32 time=1629ms TTL=125
Reply from 10.50.1.1: bytes=32 time=27ms TTL=125
Reply from 10.50.1.1: bytes=32 time=29ms TTL=125
Request timed out.
Reply from 10.50.1.1: bytes=32 time=61ms TTL=125
Reply from 10.50.1.1: bytes=32 time=65ms TTL=125
Request timed out.
Reply from 10.50.1.1: bytes=32 time=63ms TTL=125
Request timed out.
Reply from 10.50.1.1: bytes=32 time=39ms TTL=125
Reply from 10.50.1.1: bytes=32 time=54ms TTL=125
Reply from 10.50.1.1: bytes=32 time=54ms TTL=125
Request timed out.
Reply from 10.50.1.1: bytes=32 time=61ms TTL=125
Reply from 10.50.1.1: bytes=32 time=57ms TTL=125
Reply from 10.50.1.1: bytes=32 time=29ms TTL=125
Reply from 10.50.1.1: bytes=32 time=45ms TTL=125
Reply from 10.50.1.1: bytes=32 time=55ms TTL=125
Request timed out.
Request timed out.
Reply from 10.50.1.1: bytes=32 time=37ms TTL=125
Reply from 10.50.1.1: bytes=32 time=28ms TTL=125
Request timed out.
Reply from 10.50.1.1: bytes=32 time=33ms TTL=125
Reply from 10.50.1.1: bytes=32 time=33ms TTL=125
Reply from 10.50.1.1: bytes=32 time=27ms TTL=125
Reply from 10.50.1.1: bytes=32 time=61ms TTL=125
Reply from 10.50.1.1: bytes=32 time=61ms TTL=125
Reply from 10.50.1.1: bytes=32 time=55ms TTL=125
Reply from 10.50.1.1: bytes=32 time=80ms TTL=125
Request timed out.
Reply from 10.50.1.1: bytes=32 time=51ms TTL=125
Reply from 10.50.1.1: bytes=32 time=52ms TTL=125
Request timed out.
Reply from 10.50.1.1: bytes=32 time=50ms TTL=125
Reply from 10.50.1.1: bytes=32 time=52ms TTL=125
Reply from 10.50.1.1: bytes=32 time=39ms TTL=125
Reply from 10.50.1.1: bytes=32 time=28ms TTL=125
Reply from 10.50.1.1: bytes=32 time=44ms TTL=125
Reply from 10.50.1.1: bytes=32 time=64ms TTL=125
Reply from 10.50.1.1: bytes=32 time=27ms TTL=125
Reply from 10.50.1.1: bytes=32 time=29ms TTL=125
Reply from 10.50.1.1: bytes=32 time=45ms TTL=125
Reply from 10.50.1.1: bytes=32 time=29ms TTL=125
Request timed out.
Reply from 10.50.1.1: bytes=32 time=65ms TTL=125
Reply from 10.50.1.1: bytes=32 time=57ms TTL=125
Reply from 10.50.1.1: bytes=32 time=67ms TTL=125
Reply from 10.50.1.1: bytes=32 time=27ms TTL=125
Reply from 10.50.1.1: bytes=32 time=62ms TTL=125
Reply from 10.50.1.1: bytes=32 time=43ms TTL=125
Reply from 10.50.1.1: bytes=32 time=54ms TTL=125
Reply from 10.50.1.1: bytes=32 time=27ms TTL=125
Reply from 10.50.1.1: bytes=32 time=56ms TTL=125
Reply from 10.50.1.1: bytes=32 time=54ms TTL=125
Reply from 10.50.1.1: bytes=32 time=36ms TTL=125
Reply from 10.50.1.1: bytes=32 time=27ms TTL=125
Reply from 10.50.1.1: bytes=32 time=29ms TTL=125
Ping statistics for 10.50.1.1:
Packets: Sent = 79, Received = 67, Lost = 12 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 1629ms, Average = 70ms

I hope I did this right and it helps, my connection lags and drops connection constantly have had two techs out and have been told frontier is changing lines over from verizon has been going on since dec but was much worse in jan-feb

C:\Users\Work>tracert google.com

Tracing route to google.com [72.14.204.102]
over a maximum of 30 hops:

1 ping 184.19.253.203 -n 10

Pinging 184.19.253.203 with 32 bytes of data:
Reply from 184.19.253.203: bytes=32 time=133ms TTL=126
Reply from 184.19.253.203: bytes=32 time=68ms TTL=126
Reply from 184.19.253.203: bytes=32 time=69ms TTL=126
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126
Reply from 184.19.253.203: bytes=32 time=65ms TTL=126
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126
Reply from 184.19.253.203: bytes=32 time=68ms TTL=126
Reply from 184.19.253.203: bytes=32 time=66ms TTL=126
Reply from 184.19.253.203: bytes=32 time=74ms TTL=126

Ping statistics for 184.19.253.203:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 133ms, Average = 75ms

while downloading

C:\Users\Work>ping 184.19.253.203 -n 30

Pinging 184.19.253.203 with 32 bytes of data:
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126
Reply from 184.19.253.203: bytes=32 time=67ms TTL=126
Reply from 184.19.253.203: bytes=32 time=69ms TTL=126
Reply from 184.19.253.203: bytes=32 time=69ms TTL=126
Reply from 184.19.253.203: bytes=32 time=322ms TTL=126
Reply from 184.19.253.203: bytes=32 time=79ms TTL=126
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126
Reply from 184.19.253.203: bytes=32 time=71ms TTL=126
Reply from 184.19.253.203: bytes=32 time=148ms TTL=126
Reply from 184.19.253.203: bytes=32 time=158ms TTL=126
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126
Reply from 184.19.253.203: bytes=32 time=69ms TTL=126
Reply from 184.19.253.203: bytes=32 time=68ms TTL=126
Reply from 184.19.253.203: bytes=32 time=98ms TTL=126
Reply from 184.19.253.203: bytes=32 time=72ms TTL=126
Reply from 184.19.253.203: bytes=32 time=75ms TTL=126
Reply from 184.19.253.203: bytes=32 time=68ms TTL=126
Reply from 184.19.253.203: bytes=32 time=69ms TTL=126
Reply from 184.19.253.203: bytes=32 time=71ms TTL=126
Reply from 184.19.253.203: bytes=32 time=277ms TTL=126
Reply from 184.19.253.203: bytes=32 time=68ms TTL=126
Reply from 184.19.253.203: bytes=32 time=65ms TTL=126
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126
Reply from 184.19.253.203: bytes=32 time=67ms TTL=126
Reply from 184.19.253.203: bytes=32 time=79ms TTL=126
Reply from 184.19.253.203: bytes=32 time=69ms TTL=126
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126
Reply from 184.19.253.203: bytes=32 time=427ms TTL=126
Reply from 184.19.253.203: bytes=32 time=69ms TTL=126
Reply from 184.19.253.203: bytes=32 time=70ms TTL=126

Ping statistics for 184.19.253.203:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 427ms, Average = 103ms

I work from home using some resource hogging applications and behind a secure desktop these were the ping results while I am working.

Friday 03/02 12:30am

Pinging employee.alpineaccess.com [64.78.157.92] with 32 bytes of data:
Reply from 64.78.157.92: bytes=32 time=141ms
Reply from 64.78.157.92: bytes=32 time=110ms
Reply from 64.78.157.92: bytes=32 time=154ms
Reply from 64.78.157.92: bytes=32 time=125ms
Reply from 64.78.157.92: bytes=32 time=173ms
Reply from 64.78.157.92: bytes=32 time=123ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=140ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=154ms
Reply from 64.78.157.92: bytes=32 time=139ms
Reply from 64.78.157.92: bytes=32 time=169ms
Reply from 64.78.157.92: bytes=32 time=173ms
Reply from 64.78.157.92: bytes=32 time=249ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=157ms
Reply from 64.78.157.92: bytes=32 time=203ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=138ms
Reply from 64.78.157.92: bytes=32 time=123ms
Reply from 64.78.157.92: bytes=32 time=125ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=91ms
Reply from 64.78.157.92: bytes=32 time=152ms
Reply from 64.78.157.92: bytes=32 time=156ms
Reply from 64.78.157.92: bytes=32 time=125ms
Reply from 64.78.157.92: bytes=32 time=154ms
Reply from 64.78.157.92: bytes=32 time=141ms
Reply from 64.78.157.92: bytes=32 time=122ms
Reply from 64.78.157.92: bytes=32 time=233ms
Reply from 64.78.157.92: bytes=32 time=125ms
Reply from 64.78.157.92: bytes=32 time=155ms
Reply from 64.78.157.92: bytes=32 time=106ms
Reply from 64.78.157.92: bytes=32 time=154ms
Reply from 64.78.157.92: bytes=32 time=154ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=155ms
Reply from 64.78.157.92: bytes=32 time=87ms
Reply from 64.78.157.92: bytes=32 time=181ms
Reply from 64.78.157.92: bytes=32 time=318ms
Reply from 64.78.157.92: bytes=32 time=289ms
Reply from 64.78.157.92: bytes=32 time=282ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=324ms
Reply from 64.78.157.92: bytes=32 time=179ms
Reply from 64.78.157.92: bytes=32 time=185ms
Reply from 64.78.157.92: bytes=32 time=228ms
Reply from 64.78.157.92: bytes=32 time=214ms
Reply from 64.78.157.92: bytes=32 time=202ms
Reply from 64.78.157.92: bytes=32 time=280ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=191ms
Reply from 64.78.157.92: bytes=32 time=245ms
Reply from 64.78.157.92: bytes=32 time=373ms
Reply from 64.78.157.92: bytes=32 time=337ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=188ms
Reply from 64.78.157.92: bytes=32 time=294ms
Reply from 64.78.157.92: bytes=32 time=184ms
Reply from 64.78.157.92: bytes=32 time=479ms
Reply from 64.78.157.92: bytes=32 time=193ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=482ms
Reply from 64.78.157.92: bytes=32 time=374ms
Reply from 64.78.157.92: bytes=32 time=206ms
Reply from 64.78.157.92: bytes=32 time=391ms
Reply from 64.78.157.92: bytes=32 time=280ms
Reply from 64.78.157.92: bytes=32 time=91ms
Reply from 64.78.157.92: bytes=32 time=188ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=436ms
Reply from 64.78.157.92: bytes=32 time=91ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=127ms
Reply from 64.78.157.92: bytes=32 time=172ms
Reply from 64.78.157.92: bytes=32 time=313ms
Reply from 64.78.157.92: bytes=32 time=157ms
Reply from 64.78.157.92: bytes=32 time=125ms
Reply from 64.78.157.92: bytes=32 time=154ms
Reply from 64.78.157.92: bytes=32 time=123ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=126ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=319ms
Reply from 64.78.157.92: bytes=32 time=420ms
Reply from 64.78.157.92: bytes=32 time=484ms
Reply from 64.78.157.92: bytes=32 time=229ms
Reply from 64.78.157.92: bytes=32 time=280ms
Reply from 64.78.157.92: bytes=32 time=265ms
Reply from 64.78.157.92: bytes=32 time=246ms
Reply from 64.78.157.92: bytes=32 time=183ms
Reply from 64.78.157.92: bytes=32 time=176ms
Reply from 64.78.157.92: bytes=32 time=90ms
Reply from 64.78.157.92: bytes=32 time=277ms
Reply from 64.78.157.92: bytes=32 time=96ms
Reply from 64.78.157.92: bytes=32 time=214ms
Reply from 64.78.157.92: bytes=32 time=252ms
Reply from 64.78.157.92: bytes=32 time=89ms
Reply from 64.78.157.92: bytes=32 time=183ms
Reply from 64.78.157.92: bytes=32 time=258ms
Reply from 64.78.157.92: bytes=32 time=232ms
Reply from 64.78.157.92: bytes=32 time=197ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=200ms
Reply from 64.78.157.92: bytes=32 time=95ms
Reply from 64.78.157.92: bytes=32 time=299ms
Reply from 64.78.157.92: bytes=32 time=189ms
Reply from 64.78.157.92: bytes=32 time=188ms
Reply from 64.78.157.92: bytes=32 time=255ms
Reply from 64.78.157.92: bytes=32 time=279ms
Reply from 64.78.157.92: bytes=32 time=300ms
Reply from 64.78.157.92: bytes=32 time=297ms
Reply from 64.78.157.92: bytes=32 time=358ms
Reply from 64.78.157.92: bytes=32 time=214ms
Reply from 64.78.157.92: bytes=32 time=190ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=239ms
Reply from 64.78.157.92: bytes=32 time=186ms
Reply from 64.78.157.92: bytes=32 time=395ms
Reply from 64.78.157.92: bytes=32 time=201ms
Reply from 64.78.157.92: bytes=32 time=95ms
Reply from 64.78.157.92: bytes=32 time=297ms
Reply from 64.78.157.92: bytes=32 time=281ms
Reply from 64.78.157.92: bytes=32 time=183ms
Reply from 64.78.157.92: bytes=32 time=297ms
Reply from 64.78.157.92: bytes=32 time=293ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=209ms
Reply from 64.78.157.92: bytes=32 time=95ms
Reply from 64.78.157.92: bytes=32 time=206ms
Reply from 64.78.157.92: bytes=32 time=303ms
Reply from 64.78.157.92: bytes=32 time=112ms
Reply from 64.78.157.92: bytes=32 time=213ms
Reply from 64.78.157.92: bytes=32 time=424ms
Reply from 64.78.157.92: bytes=32 time=202ms
Reply from 64.78.157.92: bytes=32 time=93ms
Reply from 64.78.157.92: bytes=32 time=210ms
Reply from 64.78.157.92: bytes=32 time=304ms
Reply from 64.78.157.92: bytes=32 time=213ms
Reply from 64.78.157.92: bytes=32 time=283ms
Reply from 64.78.157.92: bytes=32 time=301ms
Reply from 64.78.157.92: bytes=32 time=216ms
Reply from 64.78.157.92: bytes=32 time=491ms
Reply from 64.78.157.92: bytes=32 time=247ms
Reply from 64.78.157.92: bytes=32 time=212ms
Reply from 64.78.157.92: bytes=32 time=278ms
Reply from 64.78.157.92: bytes=32 time=189ms
Reply from 64.78.157.92: bytes=32 time=281ms
Reply from 64.78.157.92: bytes=32 time=212ms
Reply from 64.78.157.92: bytes=32 time=346ms
Reply from 64.78.157.92: bytes=32 time=189ms
Reply from 64.78.157.92: bytes=32 time=304ms
Reply from 64.78.157.92: bytes=32 time=297ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=272ms
Reply from 64.78.157.92: bytes=32 time=311ms
Reply from 64.78.157.92: bytes=32 time=388ms
Reply from 64.78.157.92: bytes=32 time=212ms
Reply from 64.78.157.92: bytes=32 time=289ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=377ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=190ms
Reply from 64.78.157.92: bytes=32 time=92ms
Reply from 64.78.157.92: bytes=32 time=387ms
Reply from 64.78.157.92: bytes=32 time=93ms
Reply from 64.78.157.92: bytes=32 time=254ms
Reply from 64.78.157.92: bytes=32 time=297ms
Reply from 64.78.157.92: bytes=32 time=313ms
Reply from 64.78.157.92: bytes=32 time=245ms
Reply from 64.78.157.92: bytes=32 time=205ms
Reply from 64.78.157.92: bytes=32 time=184ms
Reply from 64.78.157.92: bytes=32 time=319ms
Reply from 64.78.157.92: bytes=32 time=274ms
Reply from 64.78.157.92: bytes=32 time=232ms
Reply from 64.78.157.92: bytes=32 time=246ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=93ms
Reply from 64.78.157.92: bytes=32 time=320ms
Reply from 64.78.157.92: bytes=32 time=185ms
Reply from 64.78.157.92: bytes=32 time=484ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=395ms
Reply from 64.78.157.92: bytes=32 time=209ms
Reply from 64.78.157.92: bytes=32 time=341ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=296ms
Reply from 64.78.157.92: bytes=32 time=316ms
Reply from 64.78.157.92: bytes=32 time=406ms
Reply from 64.78.157.92: bytes=32 time=385ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=457ms
Reply from 64.78.157.92: bytes=32 time=188ms
Reply from 64.78.157.92: bytes=32 time=486ms
Reply from 64.78.157.92: bytes=32 time=186ms
Reply from 64.78.157.92: bytes=32 time=186ms
Reply from 64.78.157.92: bytes=32 time=188ms
Reply from 64.78.157.92: bytes=32 time=216ms
Reply from 64.78.157.92: bytes=32 time=396ms
Reply from 64.78.157.92: bytes=32 time=317ms
Reply from 64.78.157.92: bytes=32 time=214ms
Reply from 64.78.157.92: bytes=32 time=390ms
Reply from 64.78.157.92: bytes=32 time=202ms
Reply from 64.78.157.92: bytes=32 time=108ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=95ms
Reply from 64.78.157.92: bytes=32 time=93ms
Reply from 64.78.157.92: bytes=32 time=337ms
Reply from 64.78.157.92: bytes=32 time=92ms
Reply from 64.78.157.92: bytes=32 time=188ms
Reply from 64.78.157.92: bytes=32 time=251ms
Reply from 64.78.157.92: bytes=32 time=302ms
Reply from 64.78.157.92: bytes=32 time=484ms
Reply from 64.78.157.92: bytes=32 time=188ms
Reply from 64.78.157.92: bytes=32 time=279ms
Reply from 64.78.157.92: bytes=32 time=260ms
Reply from 64.78.157.92: bytes=32 time=444ms
Reply from 64.78.157.92: bytes=32 time=186ms
Reply from 64.78.157.92: bytes=32 time=214ms
Reply from 64.78.157.92: bytes=32 time=295ms
Reply from 64.78.157.92: bytes=32 time=187ms
Reply from 64.78.157.92: bytes=32 time=487ms
Reply from 64.78.157.92: bytes=32 time=387ms
Reply from 64.78.157.92: bytes=32 time=295ms
Reply from 64.78.157.92: bytes=32 time=295ms
Reply from 64.78.157.92: bytes=32 time=132ms
Reply from 64.78.157.92: bytes=32 time=186ms
Reply from 64.78.157.92: bytes=32 time=118ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=176ms
Reply from 64.78.157.92: bytes=32 time=92ms
Reply from 64.78.157.92: bytes=32 time=188ms
Reply from 64.78.157.92: bytes=32 time=92ms
Reply from 64.78.157.92: bytes=32 time=476ms
Reply from 64.78.157.92: bytes=32 time=93ms
Reply from 64.78.157.92: bytes=32 time=105ms
Reply from 64.78.157.92: bytes=32 time=297ms
Reply from 64.78.157.92: bytes=32 time=107ms
Reply from 64.78.157.92: bytes=32 time=186ms
Reply from 64.78.157.92: bytes=32 time=275ms
Reply from 64.78.157.92: bytes=32 time=171ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=319ms
Reply from 64.78.157.92: bytes=32 time=177ms
Reply from 64.78.157.92: bytes=32 time=189ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=300ms
Reply from 64.78.157.92: bytes=32 time=206ms
Reply from 64.78.157.92: bytes=32 time=199ms
Reply from 64.78.157.92: bytes=32 time=201ms
Reply from 64.78.157.92: bytes=32 time=372ms
Reply from 64.78.157.92: bytes=32 time=103ms
Reply from 64.78.157.92: bytes=32 time=157ms
Reply from 64.78.157.92: bytes=32 time=156ms
Reply from 64.78.157.92: bytes=32 time=94ms
Reply from 64.78.157.92: bytes=32 time=90ms
Reply from 64.78.157.92: bytes=32 time=155ms
Reply from 64.78.157.92: bytes=32 time=157ms
Reply from 64.78.157.92: bytes=32 time=159ms
Reply from 64.78.157.92: bytes=32 time=130ms
Reply from 64.78.157.92: bytes=32 time=125ms
Reply from 64.78.157.92: bytes=32 time=90ms
Reply from 64.78.157.92: bytes=32 time=123ms
Reply from 64.78.157.92: bytes=32 time=200ms
Reply from 64.78.157.92: bytes=32 time=212ms
Reply from 64.78.157.92: bytes=32 time=407ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=157ms
Reply from 64.78.157.92: bytes=32 time=171ms
Reply from 64.78.157.92: bytes=32 time=186ms
Reply from 64.78.157.92: bytes=32 time=279ms
Reply from 64.78.157.92: bytes=32 time=189ms
Reply from 64.78.157.92: bytes=32 time=391ms
Reply from 64.78.157.92: bytes=32 time=125ms
Reply from 64.78.157.92: bytes=32 time=124ms
Reply from 64.78.157.92: bytes=32 time=172ms
(These are not as bad wed it was going over 1000ms)

Ping completed
and smoke ping for last 18 hours or so »/r3/sm ··· 3c83e.NY

settings have been adjusted over phone, by techs and , now working with a rep from disctrict office and am not getting anywhere, they have replaced my modem Westell 7500 gone back to the previous westell and back to the new
I pay for HSI Dynamic 7M Res
HSI Dynamic Loop 7.1Mb - 15.0Mb - Res
HSI Port 7.1Mb - Res pack and on a really dood day my peak is about 640s download and cannot reach 1mbps in upload

I am so frustrated, everytime it drops even for a few seconds I am losing time from work as I lose all my remote network and have to relogin. The only other dsl/cable high speed internet provider in area is comcast. Which I may have to bite the bullet and eat the extra cost.

You certainly have done it right, and you do have a ridiculous amount of latency on that line.

7.1Mbps lines are supposed to run at 768kbps, which typically max out at about 720kbps.

eastern pennsylvania has the same issues with frontier.

Sunday afternoon stats:

I was about to say. Based on your sync rates you must have been in one of the older Epix Service areas. Guess the traceroute confirmed that!

When Frontier does perform upgrades, if they even do hassle them for a speed upgrade as well. You're nice and close to the DSLAM

yeah, old epix/commonwealth telco/jack flash customer. i never had any troubles with epix dsl until frontier came in and a bunch of new houses went up.

unfortunately, frontier is the only isp in the area, unless i go with 1-way cable from service electric catv which would require another phone line.

i probably will be pushing them to increase my up/down speeds when they get around to adding more bandwidth to the area. supposedly, these upgrades are scheduled, but no one can give me a timeline as to when they will go into effect.

the road techs that service my area (who know me pretty well by now lol) have told me i'm very close to the DSLAM, have been over all of the wiring multiple times, and have probably given me a dozen new modems over the years. the last one that was here finally said that they oversold the area. i've been telling them that the whole time.

--- Trace Route Test Results ---
1 clsm-207-7-187-1-pppoe.dsl.clsm.epix.net (207.7.187.1) 405.481 ms 219.919 ms 234.407 ms
2 g8-1-rtr01-lkst.epix.net (216.37.197.113) 284.091 ms 332.316 ms 379.445 ms
3 184.10.116.13 (184.10.116.13) 361.333 ms 326.310 ms 382.016 ms
4 ge--0-1-0---0.car01.dlls.pa.frontiernet.net (74.40.3.81) 373.845 ms 271.819 ms 178.407 ms
5 xe--0-0-0---0.cor01.asbn.va.frontiernet.net (74.40.3.25) 120.829 ms 104.813 ms 91.748 ms
6 ae1---0.cbr01.asbn.va.frontiernet.net (74.40.2.174) 45.477 ms 88.087 ms 54.272 ms
7 72.14.213.133 (72.14.213.133) 67.791 ms 67.944 ms 98.113 ms
8 72.14.238.212 (72.14.238.212) 138.869 ms 147.061 ms 271.868 ms
9 66.249.94.46 (66.249.94.46) 260.024 ms 66.249.94.54 (66.249.94.54) 258.450 ms 66.249.94.46 (66.249.94.46) 280.991 ms
10 iad04s01-in-f101.1e100.net (72.14.204.101) 235.722 ms 282.109 ms 318.171 ms

Line Stats

DSL Speed (Kbits/Sec) 1536 384
Margin (dB) 30.3 31.0
Line Attenuation (dB) 21.5 13.5
Transmit Power (dBm) 16.7 10.8

What would cause this lag? Have had tech out 3 times. First time the new router helped a ton.. then started having issues. Now if I have problems they are very random, but if they happen they persist for awhile. Yeah probably due to use along the line, because I live down stream a while. I was wondering if since I live farther out from town.. about 5-10 minute car drive if that should affect my ping as much as it does, jitter wise.

On another note: If the service is good for me the lowest ping I get to the ISP backbone where my IP is handed out from is 26ms.

P.S.: Tested my dad's Frontier line (he is farther out from the town he is connected at.. say a 10-15 minute drive) but his setup constantly receives 1 ms to his ISP backbone. Could this be because of my grandma's possibly 1970's phone lines? or do they normally make sure the dsl lines are ALL new? I cannot game when my ping is sometimes jittering between 700-900 when the kids down the road get home from school. I deleted my screenie of the 800 pings but, I can prove it later if people need it. :P

No need for the 800ms screenshot. I believe you.

Looks like you're another one of those individuals seeing a slowdown in the old Epix network. Distance from town shouldn't make a difference as to how well or how poorly your service performs if you have it, or should the copper matter as long as it's in good shape and up to typical telco specs. What does make a difference is the kind of backhaul going from the DSLAM to the rest of the network. If what is in your area happens to be bonded T1s, maybe a T3/DS3 or an OC3 and it's being overloaded when everyone arrives home from school and work, it is a matter of the ISP bringing additional capacity to the equipment to ease up on the issue. Getting 1ms latency on DSL is pretty hard to achieve due to ATM and Error Checking, but I know with DSL you can certainly get down to 4-5ms to the first ISP hop!

Sorry for the late response. Nice to see DSLReports back online.

They actually fixed our internet on around May 5th, 2012; a month after it went down. We were up from 1Mbit to our provisioned speed of 3Mbit. It was amazing!

This is in the Hampshire County, WV (Capon Bridge) area.

Up until May 26, 2012, now it looks like a DNS server went down somewhere:

quote:

---

/bin/bash:~ Dr_Fubar$ traceroute frontier.com
traceroute to frontier.com (66.133.172.205), 64 hops max, 52 byte packets
1 192.168.254.254 (192.168.254.254) 7.808 ms 1.349 ms 0.995 ms
2 74-47-212-1.dr02.rmny.wv.frontiernet.net (74.47.212.1) 15.927 ms 18.024 ms 16.563 ms
3 70.100.31.185 (70.100.31.185) 13.389 ms 13.556 ms 14.624 ms
4 184.19.145.65 (184.19.145.65) 17.968 ms 16.734 ms 16.458 ms
5 ae5--2--ge.cor02.asbn.va.frontiernet.net (74.40.1.237) 26.539 ms 28.604 ms 25.894 ms
6 ae3---0.cor01.roch.ny.frontiernet.net (74.40.5.17) 35.419 ms 37.544 ms 99.612 ms
7 ge--0-1-0---0.car02.roch.ny.frontiernet.net (74.40.5.186) 37.537 ms 37.257 ms 37.678 ms
8 74.45.102.10 (74.45.102.10) 38.316 ms 37.943 ms 38.702 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *

---

And so forth... Not sure what the issue is here yet. I doubted it will be fixed on the weekend and it certainly isn't going to be fixed today (Memorial Day).

I am on Frontier FiOS in Fort Wayne and I am having issues. I pay for 35/35 and this last four days have been horrendous for me.

Anyone else in the Fort Wayne area having issues?

New Frontier customer in the Southern Ohio area. Extremely disappointed and frustrated so far with my service, especially since I work in IT and frequently log into remote machines from home.

So I started doing some digging and the general pattern is that anytime I am using a good bit of bandwidth my latency skyrockets. This means I can play a video game and have decent latency, but as soon as I try to stream music and play a video game, everything goes to hell. I can watch Netflix, but if I try to browse at the same time same problems. Here is the data I have collected...

Ping while inactive to google (no downloads, streaming, etc...)

500 packets transmitted, 500 received, 0% packet loss, time 499623ms
rtt min/avg/max/mdev = 37.210/57.820/293.664/27.645 ms
 

Ping while downloading 100mb file:

500 packets transmitted, 381 received, 23% packet loss, time 499699ms
rtt min/avg/max/mdev = 108.544/406.395/864.156/147.719 ms
 

Modem Stats:

Transceiver Information Down Stream Path    Up Stream Path
DSL Speed (Kbits/Sec)   3318    95
Margin (dB) 7.0 6.1
Line Attenuation (dB)   53.2    54.3
Transmit Power (dBm)    19.4    11.7
FEC Errors  21724741    0
HEC Errors  391496  1815
CRC Errors  39703   0
 

Traceroute 1:

 1  dslrouter.netgear.com (192.168.254.254)  2.919 ms  2.554 ms  2.572 ms
 2  drr03.athn.oh.frontiernet.net (74.42.148.83)  33.705 ms  35.945 ms  36.088 ms
 3  * * *
 4  xe--9-0-0---0.cor02.chcg.il.frontiernet.net (74.40.1.125)  47.401 ms  48.658 ms  111.662 ms
 5  ae1---0.cbr01.chcg.il.frontiernet.net (74.40.4.142)  43.827 ms  45.284 ms  49.840 ms
 6  72.14.212.143 (72.14.212.143)  52.028 ms  41.780 ms  49.008 ms
 7  209.85.254.120 (209.85.254.120)  74.164 ms  54.141 ms  45.439 ms
 8  209.85.242.215 (209.85.242.215)  63.949 ms  64.715 ms  81.509 ms
 9  209.85.249.45 (209.85.249.45)  82.263 ms  69.791 ms  70.785 ms
10  216.239.48.157 (216.239.48.157)  72.391 ms 216.239.48.59 (216.239.48.59)  70.302 ms  69.723 ms
11  * * *
12  ve-in-f105.1e100.net (173.194.75.105)  105.075 ms  92.943 ms  97.068 ms
 

Traceroute 2:

 1  dslrouter.netgear.com (192.168.254.254)  2.640 ms  2.601 ms  2.539 ms
 2  drr03.athn.oh.frontiernet.net (74.42.148.83)  36.213 ms  43.746 ms  39.590 ms
 3  * * *
 4  xe--9-0-0---0.cor02.chcg.il.frontiernet.net (74.40.1.125)  46.763 ms  71.590 ms  95.259 ms
 5  ae1---0.cbr01.chcg.il.frontiernet.net (74.40.4.142)  53.271 ms  52.037 ms  43.603 ms
 6  72.14.212.143 (72.14.212.143)  42.027 ms  45.716 ms  57.612 ms
 7  209.85.254.120 (209.85.254.120)  48.717 ms  43.098 ms  50.373 ms
 8  209.85.242.215 (209.85.242.215)  74.895 ms  102.210 ms  107.488 ms
 9  209.85.249.45 (209.85.249.45)  93.753 ms  108.448 ms  108.240 ms
10  216.239.48.59 (216.239.48.59)  89.591 ms 216.239.48.157 (216.239.48.157)  113.430 ms  73.584 ms
11  * * *
12  ve-in-f103.1e100.net (173.194.75.103)  97.495 ms  75.183 ms  75.324 ms
 

ATM Stats (sorry for poor formatting):

	
ATM Statistics
 
Stats
Packet Information for:
MTU
VPI / VCI
 
In Errors
In Discard Packets
In Non-Unicast Packets
In Unicast Packets
In Octets
 
Out Errors
Out Discard Packets
Out Non-Unicast Packets
Out Unicast Packets
Out Octets
 
Interface Description
------------------------------------
ATM
PVC1
1492
0/35
 
79422
43460966
0
181871
104220412
 
0
0
0
142290
18932213
 
PPP
 

I am signed up for 7mbit service. I called tech support 10 days ago, got a very nice guy on the phone who seemed knowledgeable and appalled at the figures I was giving him. He said I would be contacted soon to further resolve the issue. He said there should be no reason for me to be seeing so many errors, and my upload speeds were completely out of line with what I was paying for. So far I have had no further communication from them and will be calling again this evening. Just looking for any advice/comments/knowledge from those of you who know what this all means. I came from TWC which was not the best but OH MY GOD worlds better than this crap.

thanks

Frontier just came and installed DSL this morning and I was curious about the result.

Following the instructions in the OP I got.

34 packets transmitted, 34 packets received, 0% packet loss
round-trip min/avg/max = 45.322/66.508/310.375 ms
while the connection was mostly idle, and
36 packets transmitted, 30 packets received, 16% packet loss
round-trip min/avg/max = 45.908/86.272/304.378 ms
while downloading the 100mb test file linked in the OP.

Router stats page:
DSL Speed (Kbits/Sec) 1788 172
Margin (dB) 15.9 9.8
Line Attenuation (dB) 41.7 56.1
Transmit Power (dBm) 17.1 12.4
FEC Errors 11094 2
HEC Errors 0 0
CRC Errors 0 0
The latency seems high, especially loaded, but also the upload is abysmally slow. My line is pretty long (~3km according to the attenuation calculators), so I was curious if this is normal or if something is amiss.

EDIT: another oddity: the first hop (from my router to the netgear 7550 router/modem) reports between 3 and 6 ms instead of sub-1 ms like one would expect from ethernet.

Looks like you've got some sort of Line Problem there anyways. If the problem isn't due to congestion, your upstream is certainly poor and you seem to be having some noise issues on your line. Get a tech out to correct those issues and we'll see if the problem is further down the line in the backbone/CO (I wouldn't doubt it if it was anyways).

What speed are you suppose to have?? Your noise margin is not bad @ 15.9db, just wondering what the speed you should be at(1.5 or 3.0 mb)

Please help. I don't have time to sit and talk customer service thru this. Get better results thru here.!!!

I have 3meg/1meg package with home-run from NID to modem then into DD-WRT WRT54GL. I have been having issues with computer's connections when playing Netflix. Not necessarily speeds.

I have Ping-Plotter »www.pingplotter.com/ to do the work. The last hop is Frontier's last before hitting Level3 networks.

Also I have DSLR monitoring my IP. It's been showing packet loss, and that's what I'm seeing with Ping-Plotter.

At 7:34 I started the test without load/traffic.

7:35 started load from FCC site 688MB download (345KB/sec steady at 50% downloaded) ended at 7:56

7:58 started PS3 with Netflix.

8:03 continuing Netflix and added download from above. (roughly 55-120KB/sec at 15-20% downloaded - jumping around often).

8:24 stopped FCC download left Netflix going.

Can someone explain what is going on?


Max Allowed Speed (kbps) 3360 864
SN Margin (dB) 31.0
Line Attenuation (dB) 20.0

To modem To internet
Loss of Signal 0 -
Loss of Frame 0 0
CRC Errors 1 137

edit: added signal info

Thanks in advance.

Mark

DSL Speed (Kbits/Sec) 2624 316
Margin (dB) 18.7 24.0
Line Attenuation (dB) 56.0 32.8
Transmit Power (dBm) 0.5 12.2
FEC Errors 0 0
HEC Errors 204 90
CRC Errors 363 0

Errored Seconds 324
LOS Errors 0

»speedtest.net/result/228 ··· 9891.png

From Fort Mohave, Arizona
6Mbps/769k Plan

Smith,

These were completed on 1:00pm 11/11/12. (Connection is not bad at this time)
Please let me know your thoughts. I hope there is help for me yet because I am more that frustrated with Frontier. Over 4 years have I suffered with their so call high speed internet. With no hope in sight.

Set at 2624/640 but I believe my area is provisioned for 1mbps.

Normal Run

C:\Windows\system32>ping -t 74.42.149.41

Pinging 74.42.149.41 with 32 bytes of data:
Reply from 74.42.149.41: bytes=32 time=91ms TTL=62
Reply from 74.42.149.41: bytes=32 time=71ms TTL=62
Reply from 74.42.149.41: bytes=32 time=42ms TTL=62
Reply from 74.42.149.41: bytes=32 time=19ms TTL=62
Reply from 74.42.149.41: bytes=32 time=20ms TTL=62
Reply from 74.42.149.41: bytes=32 time=33ms TTL=62
Reply from 74.42.149.41: bytes=32 time=36ms TTL=62
Reply from 74.42.149.41: bytes=32 time=35ms TTL=62
Reply from 74.42.149.41: bytes=32 time=22ms TTL=62
Reply from 74.42.149.41: bytes=32 time=18ms TTL=62
Reply from 74.42.149.41: bytes=32 time=42ms TTL=62
Reply from 74.42.149.41: bytes=32 time=16ms TTL=62
Reply from 74.42.149.41: bytes=32 time=16ms TTL=62
Reply from 74.42.149.41: bytes=32 time=21ms TTL=62
Reply from 74.42.149.41: bytes=32 time=16ms TTL=62
Reply from 74.42.149.41: bytes=32 time=20ms TTL=62
Reply from 74.42.149.41: bytes=32 time=17ms TTL=62
Reply from 74.42.149.41: bytes=32 time=16ms TTL=62
Reply from 74.42.149.41: bytes=32 time=16ms TTL=62
Reply from 74.42.149.41: bytes=32 time=19ms TTL=62
Reply from 74.42.149.41: bytes=32 time=16ms TTL=62
Reply from 74.42.149.41: bytes=32 time=16ms TTL=62
Reply from 74.42.149.41: bytes=32 time=29ms TTL=62

Ping statistics for 74.42.149.41:
Packets: Sent = 23, Received = 23, Lost = 0 (0% los
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 91ms, Average = 28ms
Control-C
^C
Load Run

C:\Windows\system32>ping -t 74.42.149.41

Pinging 74.42.149.41 with 32 bytes of data:
Reply from 74.42.149.41: bytes=32 time=441ms TTL=62
Reply from 74.42.149.41:
Reply from 74.42.149.41: Enter char to copy up to:
Reply from 74.42.149.41:
Reply from 74.42.149.41: bytes=32 time=462ms TTL=62
Reply from 74.42.149.41: bytes=32 time=479ms TTL=62
Reply from 74.42.149.41: bytes=32 time=465ms TTL=62
Reply from 74.42.149.41: bytes=32 time=398ms TTL=62
Reply from 74.42.149.41: bytes=32 time=396ms TTL=62
Reply from 74.42.149.41: bytes=32 time=444ms TTL=62
Reply from 74.42.149.41: bytes=32 time=392ms TTL=62
Reply from 74.42.149.41: bytes=32 time=386ms TTL=62
Reply from 74.42.149.41: bytes=32 time=400ms TTL=62
Reply from 74.42.149.41: bytes=32 time=395ms TTL=62
Reply from 74.42.149.41: bytes=32 time=426ms TTL=62
Reply from 74.42.149.41: bytes=32 time=425ms TTL=62
Reply from 74.42.149.41: bytes=32 time=390ms TTL=62
Reply from 74.42.149.41: bytes=32 time=368ms TTL=62
Reply from 74.42.149.41: bytes=32 time=463ms TTL=62
Reply from 74.42.149.41: bytes=32 time=373ms TTL=62
Reply from 74.42.149.41: bytes=32 time=372ms TTL=62

Ping statistics for 74.42.149.41:
Packets: Sent = 21, Received = 21, Lost = 0 (0% los
Approximate round trip times in milli-seconds:
Minimum = 368ms, Maximum = 479ms, Average = 418ms

http://www.dslreports.com/testhistory/1694608/8addb