dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
56006
share rss forum feed

stephen62

join:2010-09-02
Chesterton, IN
reply to Smith6612

Re: [Internet] For anyone seeing speed issues...

I did report the congestion issue in Northwest Indiana to a tech. support person at Frontier (to get help upgrading from a Westell 6100G to a GT704WGB 4 port rmodem/router so I don't have to mess with "bridging" anymore). She suggested that they may be installing new hardware and that the process could be contributing to the slowness. Not the most definite answer, but at least I'm on record about the congestion. BTW, if I could rate tech. support people, this pleasant Southern-accented lady would get an A from me. Very helpful, calm, and pleasant (as opposed to the person I talked to on Sept. 4: C or C-)



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

Glad to hear it's been acknowledged, even if of course it wasn't what you may have hoped. None the less, let's see how long it takes to clear up for you.


stephen62

join:2010-09-02
Chesterton, IN

One last followup (in case any other northwest Indiana subscribers are following this): tonight I called Frontier's DSL repair dispatch (presumably based here in Indiana) to cancel a service call made for me by tech. support on Saturday (long story I won't bore you with). I told the dispatcher about the congestion and slow speed and he confirmed that Indiana is having a rough time of it at present (which he claimed was likely inherited from Verizon), but that Frontier is working on the problem. So I'll hope for the best and stay optimistic: after all, turning a pot-holed 4-lane highway into a smooth 8-lane highway often involves months of jammed traffic on a 1-lane highway.


RhythmGuru

join:2010-09-09
Goshen, IN
reply to Smith6612

I'm an Ex-Verizon (Now Frontier) customer paying for a 7mb package that is also seeing consistent slowdowns in the evening. Mornings are at the correct speed. I am in Goshen, Indiana, east of Chicago about 2 hours. I called last night, they couldn't find anything wrong, but are running a 24 test that should conclude tonight. Frontier did fess up that at least one other person in my area has complained about the speed issue. I end up watching Netflix on my iPhone because 3g from aT&T is twice (or more) as fast as my DSL at night. This is very frustrating, and I feel like I'm over a barrel due to no DSL competition in this area.


RhythmGuru

join:2010-09-09
Goshen, IN

1 edit
reply to stephen62

THANKS FOR THE UPDATE! I'm looking for a call back after my 24 line test Frontier is running right now. Stupid slow at night.
Previous post of mine:
"I'm an Ex-Verizon (Now Frontier) customer paying for a 7mb package that is also seeing consistent slowdowns in the evening. Mornings are at the correct speed. I am in Goshen, Indiana, east of Chicago about 2 hours. I called last night, they couldn't find anything wrong, but are running a 24 test that should conclude tonight. Frontier did fess up that at least one other person in my area has complained about the speed issue. I end up watching Netflix on my iPhone because 3g from aT&T is twice (or more) as fast as my DSL at night. This is very frustrating, and I feel like I'm over a barrel due to no DSL competition in this area."


firehawk618

join:2003-05-29
reply to Smith6612

Mine's always been consistent. I am on FiOS


mom60

join:2010-11-05
Charleston, WV

Speed has been bad for a week or two here (Charleston, WV). Called and tech support wouldn't even attempt by phone. Sent service tech today (despite me saying I couldn't be here, he caught me home for lunch). Tech said I was probably set "too fast" and if I was set for 3.0 but really running 1.5, I would not even get 1.5. He said he probably needed to set it slower. No!!

Asked him to suggest a speed test website. PC came in at 2.87 download and .77 upload. He acknowledged that this was good. And yet tonight, I still can't watch NetFlix (spending as much time loading as watching).

I hope I've collected all the right data. The ping report covers before, during, and briefly after the file download. I've tried to bold the download portion, but I think it is obvious even without that.

What can I do to fix this? It did not used to be like this. Had Verizon until recent change to Frontier.

Trace route (the * = "less than," because the "less than" symbol messed up text that followed it)

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 *1 ms *1 ms *1 ms dslrouter [192.168.1.1]
2 6 ms 6 ms 6 ms 10.2.11.1
3 6 ms 6 ms 6 ms 184.19.254.18
4 25 ms 23 ms 24 ms 184.13.127.161
5 24 ms 24 ms 24 ms xe-0-2-0--0-cor01.asbn.va.frontiernet.net [74.40.2.213]
6 24 ms 24 ms 24 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.174]
7 25 ms 24 ms 24 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]
8 31 ms 31 ms 31 ms 0.e2-19.tbr1.ewr.nac.net [209.123.11.17]
9 32 ms 31 ms 31 ms 0.e1-4.tbr1.oct.nac.net [209.123.10.122]
10 31 ms 31 ms 31 ms vlan804.esd1.oct.nac.net [209.123.10.2]
11 31 ms 32 ms 32 ms www.dslreports.com [209.123.109.175]

Trace complete.


Ping report

Pinging 10.2.11.1 with 32 bytes of data:
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=7ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=18ms TTL=255
Reply from 10.2.11.1: bytes=32 time=84ms TTL=255
Reply from 10.2.11.1: bytes=32 time=27ms TTL=255
Reply from 10.2.11.1: bytes=32 time=59ms TTL=255
Reply from 10.2.11.1: bytes=32 time=82ms TTL=255
Reply from 10.2.11.1: bytes=32 time=94ms TTL=255
Reply from 10.2.11.1: bytes=32 time=114ms TTL=255
Reply from 10.2.11.1: bytes=32 time=122ms TTL=255
Reply from 10.2.11.1: bytes=32 time=137ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=70ms TTL=255
Reply from 10.2.11.1: bytes=32 time=94ms TTL=255
Reply from 10.2.11.1: bytes=32 time=106ms TTL=255
Reply from 10.2.11.1: bytes=32 time=122ms TTL=255
Reply from 10.2.11.1: bytes=32 time=129ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=72ms TTL=255
Reply from 10.2.11.1: bytes=32 time=88ms TTL=255
Reply from 10.2.11.1: bytes=32 time=108ms TTL=255
Reply from 10.2.11.1: bytes=32 time=119ms TTL=255
Reply from 10.2.11.1: bytes=32 time=131ms TTL=255
Reply from 10.2.11.1: bytes=32 time=139ms TTL=255

Reply from 10.2.11.1: bytes=32 time=6ms TTL=255
Reply from 10.2.11.1: bytes=32 time=6ms TTL=255


Please help!


mom60

join:2010-11-05
Charleston, WV

1 edit

I'm still reading all the information in this thread. In case it is any help, I also did the connection analysis. Results are here:

»174.34.146.20/myspeed/db/report?id=256578

On the capacity test, on the upload graph on the bottom half of the page, there are instances of 100% loss. These correspond to the times I scrolled the test window to see the text during the test (my fault, but pretty severe, isn't it?).

Thank you again for any help you can offer!

Editing . . . I did IP address lookups on the trace route addresses in lines 2-7. All returned almost immediately except line 4, which took some time. That's also where my slowing seems to be occurring. Just wondering . . .



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

Your connection seems to be running fine. Mind providing the Trace Route if possible?


mom60

join:2010-11-05
Charleston, WV

Is the bold text below the trace route?

Connection seems to be working from PCs now, with adjustments I made to router before running the results shown. But I might as well cancel NetFlix. It is impossible to watch, stopping every 3-6 minutes for a lengthy retrieval.

Trace route (the * = "less than," because the "less than" symbol messed up text that followed it)

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 *1 ms *1 ms *1 ms dslrouter [192.168.1.1]
2 6 ms 6 ms 6 ms 10.2.11.1
3 6 ms 6 ms 6 ms 184.19.254.18
4 25 ms 23 ms 24 ms 184.13.127.161
5 24 ms 24 ms 24 ms xe-0-2-0--0-cor01.asbn.va.frontiernet.net [74.40.2.213]
6 24 ms 24 ms 24 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.174]
7 25 ms 24 ms 24 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]
8 31 ms 31 ms 31 ms 0.e2-19.tbr1.ewr.nac.net [209.123.11.17]
9 32 ms 31 ms 31 ms 0.e1-4.tbr1.oct.nac.net [209.123.10.122]
10 31 ms 31 ms 31 ms vlan804.esd1.oct.nac.net [209.123.10.2]
11 31 ms 32 ms 32 ms www.dslreports.com [209.123.109.175]

Trace complete.


mom60

join:2010-11-05
Charleston, WV

Just got off the phone with NetFlix. They say I had 1.5 bandwidth until November 2, then it dropped to .24 up to .44. I need 1.4 minimum to stream NetFlix. Earlier data was from wired connection. Running NetFlix from wireless, wii. Will do 2 things . . . try speakeasy.net speed test from a wireless PC, and try running NetFlix off a wired connection.

Don't know why bandwidth crashed on November 2, but at least I know it is not my imagination!

Modem/router is Westell 327W. Router firewall is off. MAC address list and WEP security are in use. Don't recall any router changes on November 2. Curiously, NetFlix reported 1.5, but I am subscribed for 3.0 broadband, and wired connection shows d/l rate of 2.8 or so.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

I would definitely try doing both of what you've suggested. I don't see anything wrong with your connection that would really stand out based on the two tests you posted up.


mom60

join:2010-11-05
Charleston, WV

Lesson learned . . . never change more than one thing at a time.

Don't know what triggered the original drop in speed, which it appears that I did correct by resetting modem (the results I posted here were all AFTER modem reset/reconfig). Continuing problem was inability to stream NetFlix.

Tried running NetFlix through wired xBox connection, instead of wireless to wii. Didn't work, but there were possible setup issues (using an PlayOn as alternative to xBox Gold, as I don't subscribe). Found that I could stream other content, just not NetFlix.

Tried sending it wirelessly to laptop. Embarrassed to share the final issue discovered. In the course of all my other "tweaking," I'd turned on parental controls in NetFlix. The old sci-fi TV shows son wanted to watch were NR/unrated. NetFlix was killing the transmission because NR won't go through unless parental controls are off.

Thank you for patiently walking me through this. Lesson learned. . . . blushing . . .



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

It isn't a problem. Glad to hear the problem is solved


wlapaglia

join:2010-06-08

1 edit
reply to Smith6612

I've been having serious slow downs during the evening hours for the past couple of weeks. During the day they are fine. What is happening?

I'm in Indianapolis and have a 7/768k package. My modem is synced fine, never loses sync.




Sometimes I get great tracert's, sometimes bad...
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\mlapaglia>tracert google.com

Tracing route to google.com [209.85.225.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 27 ms 62 ms 40 ms 71.98.113.1
3 59 ms 46 ms 37 ms at-1-1-0-1715.CHI01-CORE-RTR2.verizon-gni.net [1
08.57.128.42]
4 68 ms 38 ms 54 ms as0-0.CHI01-BB-RTR2.verizon-gni.net [130.81.20.5
8]
5 68 ms 63 ms 109 ms 0.so-7-2-0.XL4.CHI13.ALTER.NET [152.63.64.177]
6 66 ms 58 ms 83 ms TenGigE0-5-2-0.GW2.CHI13.ALTER.NET [152.63.67.10
6]
7 44 ms 53 ms 65 ms google-gw.customer.alter.net [65.195.243.218]
8 63 ms 69 ms 87 ms 209.85.254.130
9 73 ms 52 ms 83 ms 72.14.232.141
10 51 ms 111 ms 51 ms 209.85.241.37
11 91 ms 87 ms 53 ms 209.85.248.102
12 52 ms 73 ms 221 ms iy-in-f147.1e100.net [209.85.225.147]

Trace complete.

C:\Users\mlapaglia>tracert google.com

Tracing route to google.com [209.85.225.147]
over a maximum of 30 hops:

1 8 ms 2 ms 9 ms 192.168.1.1
2 195 ms 202 ms 162 ms 71.98.113.1
3 71 ms 67 ms 37 ms at-1-1-0-1715.CHI01-CORE-RTR2.verizon-gni.net [1
08.57.128.42]
4 289 ms 431 ms 462 ms as0-0.CHI01-BB-RTR2.verizon-gni.net [130.81.20.5
8]
5 308 ms 242 ms 323 ms 0.so-7-2-0.XL4.CHI13.ALTER.NET [152.63.64.177]
6 397 ms * 524 ms TenGigE0-7-0-0.GW2.CHI13.ALTER.NET [152.63.65.13
]
7 281 ms 365 ms 309 ms google-gw.customer.alter.net [65.195.243.218]
8 257 ms 325 ms 334 ms 209.85.254.130
9 265 ms 292 ms 243 ms 72.14.232.141
10 357 ms 396 ms 332 ms 209.85.241.35
11 * 244 ms 202 ms 209.85.248.102
12 244 ms 291 ms 287 ms iy-in-f147.1e100.net [209.85.225.147]

Trace complete.

C:\Users\mlapaglia>


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

Are you tracing from a Wireless connection by any chance? Your first hop latency doesn't look too good in the second trace. Also, if you do have Wireless is it secured with WPA-TKIP or preferably WPA2-AES Encryption?


wlapaglia

join:2010-06-08

No, it's a hardwired connection. I do have wireless (not with the computer i'm tracing from), and it is WPA2 with AES encryption. The slow down only occurs at night, which makes me think the CO is out of bandwidth. But it happened rather suddenly, over the course of a week the speed degraded to where it is now. Around 2 AM the speeds go back to normal.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

Does obviously sound like CO congestion itself, despite the abnormal latency I noticed in the trace. Anyways, you're not the first to have noticed such an issue propping up in the last few weeks.


wlapaglia

join:2010-06-08

Is it worth calling them and voicing my concern?



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

It never hurts


niblifar

join:2004-02-12
Ohio
Reviews:
·Frontier Communi..
reply to Smith6612

said by Smith6612:

Does obviously sound like CO congestion itself, despite the abnormal latency I noticed in the trace. Anyways, you're not the first to have noticed such an issue propping up in the last few weeks.

You're definitely not alone. I'm having CO congestion issues again. I had resolved it with Verizon via the Verizon Direct forum a couple months back, but I guess that avenue's gone.
--
Vita est bona.

Metalman36

join:2001-07-23
Hobart, IN
reply to RhythmGuru

did anyone get there good service back cause i was very good when it was verizon now frontier is in here they could of at least told us it was going to almost not useable i barely got 128 kb dl and they changed that on my modem.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

What do you mean by "they changed that on my modem?" If it's the sync speed the modem is reporting, post up your Transceiver statistics. If it's something else though, let us know anyways.


Metalman36

join:2001-07-23
Hobart, IN

the modem used to read 7618 dl /768 up
126 dl /768up
my upload was always good just the dl morning worked a little better than evening level 3 techs had no idea they changed my network said that i was on one that was only 3% used still no help they said there was issues going we need to run more truck lines the tech who came out to the house was shocked and also said he has there own tech that live in portage with the same prob as of today my brother still has issues i feel sorry for the workers cause they are just going thru the motions to try to fix it
this is bs someone needs to put this in the papers they need to fix this and get everyone back to the speeds they had i had frontier internet and tried to work with them for 2 months and they did not fix the issue my last test was .49mbps and at times just would not load at all i gave up on them there level tech 3 guys was good like i said they have good people working for them i told them that verizon gave me superb speed and blamed them what bs was that i am sure by alot of people in nw indiana have left frontier if anyone of you get the 7 m package and are getting something close please im me i would like to know.

Danny'



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23
Reviews:
·Verizon Online DSL
·Frontier Communi..

Proper sync rates for 7.1Mbps is 7616/864. Sometimes the download may be a little high such as 7840, but you won't find that taking place in a lot of areas. But unless the copper is suddenly acting badly (Transceiver statistics will show), it sounds like Frontier needs to fix their provisioning.



mike1965
Geek4rent

join:2002-09-23
Marion, IL
Reviews:
·Verizon Online DSL
reply to niblifar

said by niblifar:

said by Smith6612:

Does obviously sound like CO congestion itself, despite the abnormal latency I noticed in the trace. Anyways, you're not the first to have noticed such an issue propping up in the last few weeks.

You're definitely not alone. I'm having CO congestion issues again. I had resolved it with Verizon via the Verizon Direct forum a couple months back, but I guess that avenue's gone.

you are not alone here, our cental office has had that issue for a long time...even when it was Verizon...it is even worse now.....2 months ago I had a congestion issue.......they fixed it...was fine until last night.......I have 7.1/768 Business DSL......tonight I am getting less than 1 meg........they are telling me they are in the process of moving 3,000 customers to ease the congestion issue. this by the way came from an escilation supervisor.

I suspect many peoples issues on speed is the same, and it comes from an OLD run down sysem that Frontier bought from verizon.

at this point I am limited in choices, we have mediacom cable which is FAST when it works, a local company is starting to lay fiber here but it is slow deploying and VERY pricy right now.

this thread is a great start but we need to some how band our voices together and make them be heard. I was thinking of starting a facebook group to band people togther, but have not decided if I want to yet, I to have a TON of customers that are having issues also.
--
Join the fight against Verizon Wireless forced data
»tiny.cc/vuANS
Free computer help »geek4rent.us

Fire Fighter Forum »firetooltrader.com

Southern Illinois Business Directory »www.thesouthernillinoisguide.com


mike1965
Geek4rent

join:2002-09-23
Marion, IL
reply to Smith6612

now they are telling me it might be the first of the year before issues are fixed here


harlock328

join:2004-03-09
New Richmond, WI
reply to Smith6612

Live in New Richmond, WI...every night my 3meg DSL goes down to 256-768k with huge latency...started in Oct. Support keeps telling I have to live with it. What BS.



mike1965
Geek4rent

join:2002-09-23
Marion, IL
Reviews:
·Verizon Online DSL
reply to mike1965

said by mike1965:

said by niblifar:

said by Smith6612:

Does obviously sound like CO congestion itself, despite the abnormal latency I noticed in the trace. Anyways, you're not the first to have noticed such an issue propping up in the last few weeks.

You're definitely not alone. I'm having CO congestion issues again. I had resolved it with Verizon via the Verizon Direct forum a couple months back, but I guess that avenue's gone.

you are not alone here, our cental office has had that issue for a long time...even when it was Verizon...it is even worse now.....2 months ago I had a congestion issue.......they fixed it...was fine until last night.......I have 7.1/768 Business DSL......tonight I am getting less than 1 meg........they are telling me they are in the process of moving 3,000 customers to ease the congestion issue. this by the way came from an escilation supervisor.

I suspect many peoples issues on speed is the same, and it comes from an OLD run down sysem that Frontier bought from verizon.

at this point I am limited in choices, we have mediacom cable which is FAST when it works, a local company is starting to lay fiber here but it is slow deploying and VERY pricy right now.

this thread is a great start but we need to some how band our voices together and make them be heard. I was thinking of starting a facebook group to band people togther, but have not decided if I want to yet, I to have a TON of customers that are having issues also.

update, they are running a new fiber line from Chicago to Carbondale Illinois est completeion 3 MONTHS!!!!!

tonight on 7.1 business DSL I am gettin 1/2 meg.......uuuggghhh
--
Join the fight against Verizon Wireless forced data
»tiny.cc/vuANS
Free computer help »geek4rent.us

Fire Fighter Forum »firetooltrader.com

Southern Illinois Business Directory »www.thesouthernillinoisguide.com

jhb16082

join:2010-07-18
Monroeton, PA

Traceroute:

Tracing route to google.com [72.14.204.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dslmodem.domain [192.168.0.1]
2 18 ms 18 ms 18 ms clsm-207-7-187-1-pppoe.dsl.clsm.epix.net [207.7.
187.1]
3 19 ms 19 ms 19 ms 74.43.38.21
4 19 ms 19 ms 19 ms 184.10.116.1
5 29 ms 28 ms 29 ms xe--0-0-0---0.cor01.asbn.va.frontiernet.net [74.
40.3.25]
6 29 ms 50 ms 29 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
7 29 ms 29 ms 29 ms 72.14.222.50
8 30 ms 29 ms 30 ms 209.85.240.136
9 30 ms 43 ms 35 ms 66.249.94.46
10 32 ms 31 ms 31 ms iad04s01-in-f99.1e100.net [72.14.204.99]

Trace complete.

And when it is downloading.

Tracing route to google.com [72.14.204.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dslmodem.domain [192.168.0.1]
2 39 ms 34 ms 39 ms clsm-207-7-187-1-pppoe.dsl.clsm.epix.net [207.7.
187.1]
3 41 ms 47 ms 50 ms 74.43.38.21
4 36 ms 34 ms 39 ms 184.10.116.13
5 46 ms * 43 ms ge--0-1-0---0.car01.dlls.pa.frontiernet.net [74.
40.3.81]
6 56 ms 61 ms * xe--0-0-0---0.cor01.asbn.va.frontiernet.net [74.
40.3.25]
7 87 ms * 61 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
8 * 45 ms 52 ms 72.14.222.54
9 54 ms 63 ms 61 ms 209.85.240.136
10 31 ms 37 ms 31 ms 66.249.94.54
11 50 ms 56 ms 61 ms iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.

And When after downloading and idling:

Tracing route to google.com [72.14.204.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dslmodem.domain [192.168.0.1]
2 18 ms 18 ms 18 ms clsm-207-7-187-1-pppoe.dsl.clsm.epix.net [207.7.
187.1]
3 19 ms 19 ms 19 ms 74.43.38.21
4 18 ms 19 ms 19 ms 184.10.116.13
5 19 ms 19 ms 19 ms ge--0-1-0---0.car01.dlls.pa.frontiernet.net [74.
40.3.81]
6 29 ms 63 ms 29 ms xe--0-0-0---0.cor01.asbn.va.frontiernet.net [74.
40.3.25]
7 29 ms 29 ms 28 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
8 65 ms 29 ms 29 ms 72.14.222.54
9 30 ms 29 ms 30 ms 209.85.240.136
10 35 ms 42 ms 33 ms 66.249.94.54
11 32 ms 30 ms 31 ms iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.

When I use my Sorenson VP-200 doing the callback test:

Tracing route to google.com [72.14.204.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dslmodem.domain [192.168.0.1]
2 18 ms 17 ms 18 ms clsm-207-7-187-1-pppoe.dsl.clsm.epix.net [207.7.
187.1]
3 19 ms 19 ms 18 ms 74.43.38.21
4 19 ms 18 ms 18 ms 184.10.116.13
5 19 ms 19 ms 18 ms ge--0-1-0---0.car01.dlls.pa.frontiernet.net [74.
40.3.81]
6 29 ms 29 ms 28 ms xe--0-0-0---0.cor01.asbn.va.frontiernet.net [74.
40.3.25]
7 30 ms 29 ms 29 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
8 34 ms 29 ms 29 ms 72.14.222.54
9 30 ms 30 ms 30 ms 209.85.240.136
10 38 ms 36 ms 35 ms 66.249.94.46
11 30 ms 31 ms 30 ms iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.

But problem is: when i use my videophone, it lags a lot, I knew it was just the videophone speed bug and my iPod touch's FaceTime works fine, smooth picture, but not my videophone's picture. So it is interesting. And I tried all ways (DMZ, Port Fowarding, etc.)...

I know something is wrong with Frontier's DSL. I called them many times, so i decided to stop calling them because they say my internet is fine many times. I switched my modem many times (actually 3 times) and no luck.

So.... My DSL modem is currently I use is: Actiontec GT72WGR. It's a lot better than my crappy Frontier's Sagemcom's one, the old one keep rebooting twice which isn't normal. The same thing since I moved in PA. So i researched and found out it is "writing the flash settings in the modem's settings". What is the exact settings? I keep looking again and again. and now I have wifi problems too. So how do i prevent the old modem to reboot for no reasons? It only happens when i try to do DHCP the videophone first and reboot the videophone then uncheck the DHCP setting and all suddenly, it keep panicking and rebooting.

I still try to diagnose the router's diagnostics and it says all passed, so I say WTF, impossible, then why it have issues since the test say it passed the test? Then why I have issues often than anything? I know some people have same issues like mine.

I'd like to solve the problem so I can keep the Frontier's modem. But it is worthless now, so I am using Actiontec for now until something new Frontier give out.