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niblifar

join:2004-02-12
Ohio
Reviews:
·Frontier Communi..
reply to Smith6612

Re: [Internet] For anyone seeing speed issues...

said by Smith6612:

Does obviously sound like CO congestion itself, despite the abnormal latency I noticed in the trace. Anyways, you're not the first to have noticed such an issue propping up in the last few weeks.

You're definitely not alone. I'm having CO congestion issues again. I had resolved it with Verizon via the Verizon Direct forum a couple months back, but I guess that avenue's gone.
--
Vita est bona.

Metalman36

join:2001-07-23
Hobart, IN
reply to RhythmGuru

did anyone get there good service back cause i was very good when it was verizon now frontier is in here they could of at least told us it was going to almost not useable i barely got 128 kb dl and they changed that on my modem.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24

What do you mean by "they changed that on my modem?" If it's the sync speed the modem is reporting, post up your Transceiver statistics. If it's something else though, let us know anyways.


Metalman36

join:2001-07-23
Hobart, IN

the modem used to read 7618 dl /768 up
126 dl /768up
my upload was always good just the dl morning worked a little better than evening level 3 techs had no idea they changed my network said that i was on one that was only 3% used still no help they said there was issues going we need to run more truck lines the tech who came out to the house was shocked and also said he has there own tech that live in portage with the same prob as of today my brother still has issues i feel sorry for the workers cause they are just going thru the motions to try to fix it
this is bs someone needs to put this in the papers they need to fix this and get everyone back to the speeds they had i had frontier internet and tried to work with them for 2 months and they did not fix the issue my last test was .49mbps and at times just would not load at all i gave up on them there level tech 3 guys was good like i said they have good people working for them i told them that verizon gave me superb speed and blamed them what bs was that i am sure by alot of people in nw indiana have left frontier if anyone of you get the 7 m package and are getting something close please im me i would like to know.

Danny'



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..

Proper sync rates for 7.1Mbps is 7616/864. Sometimes the download may be a little high such as 7840, but you won't find that taking place in a lot of areas. But unless the copper is suddenly acting badly (Transceiver statistics will show), it sounds like Frontier needs to fix their provisioning.



mike1965
Geek4rent

join:2002-09-23
Marion, IL
Reviews:
·Verizon Online DSL
reply to niblifar

said by niblifar:

said by Smith6612:

Does obviously sound like CO congestion itself, despite the abnormal latency I noticed in the trace. Anyways, you're not the first to have noticed such an issue propping up in the last few weeks.

You're definitely not alone. I'm having CO congestion issues again. I had resolved it with Verizon via the Verizon Direct forum a couple months back, but I guess that avenue's gone.

you are not alone here, our cental office has had that issue for a long time...even when it was Verizon...it is even worse now.....2 months ago I had a congestion issue.......they fixed it...was fine until last night.......I have 7.1/768 Business DSL......tonight I am getting less than 1 meg........they are telling me they are in the process of moving 3,000 customers to ease the congestion issue. this by the way came from an escilation supervisor.

I suspect many peoples issues on speed is the same, and it comes from an OLD run down sysem that Frontier bought from verizon.

at this point I am limited in choices, we have mediacom cable which is FAST when it works, a local company is starting to lay fiber here but it is slow deploying and VERY pricy right now.

this thread is a great start but we need to some how band our voices together and make them be heard. I was thinking of starting a facebook group to band people togther, but have not decided if I want to yet, I to have a TON of customers that are having issues also.
--
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mike1965
Geek4rent

join:2002-09-23
Marion, IL
reply to Smith6612

now they are telling me it might be the first of the year before issues are fixed here


harlock328

join:2004-03-09
New Richmond, WI
reply to Smith6612

Live in New Richmond, WI...every night my 3meg DSL goes down to 256-768k with huge latency...started in Oct. Support keeps telling I have to live with it. What BS.



mike1965
Geek4rent

join:2002-09-23
Marion, IL
Reviews:
·Verizon Online DSL
reply to mike1965

said by mike1965:

said by niblifar:

said by Smith6612:

Does obviously sound like CO congestion itself, despite the abnormal latency I noticed in the trace. Anyways, you're not the first to have noticed such an issue propping up in the last few weeks.

You're definitely not alone. I'm having CO congestion issues again. I had resolved it with Verizon via the Verizon Direct forum a couple months back, but I guess that avenue's gone.

you are not alone here, our cental office has had that issue for a long time...even when it was Verizon...it is even worse now.....2 months ago I had a congestion issue.......they fixed it...was fine until last night.......I have 7.1/768 Business DSL......tonight I am getting less than 1 meg........they are telling me they are in the process of moving 3,000 customers to ease the congestion issue. this by the way came from an escilation supervisor.

I suspect many peoples issues on speed is the same, and it comes from an OLD run down sysem that Frontier bought from verizon.

at this point I am limited in choices, we have mediacom cable which is FAST when it works, a local company is starting to lay fiber here but it is slow deploying and VERY pricy right now.

this thread is a great start but we need to some how band our voices together and make them be heard. I was thinking of starting a facebook group to band people togther, but have not decided if I want to yet, I to have a TON of customers that are having issues also.

update, they are running a new fiber line from Chicago to Carbondale Illinois est completeion 3 MONTHS!!!!!

tonight on 7.1 business DSL I am gettin 1/2 meg.......uuuggghhh
--
Join the fight against Verizon Wireless forced data
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jhb16082

join:2010-07-18
Monroeton, PA

Traceroute:

Tracing route to google.com [72.14.204.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dslmodem.domain [192.168.0.1]
2 18 ms 18 ms 18 ms clsm-207-7-187-1-pppoe.dsl.clsm.epix.net [207.7.
187.1]
3 19 ms 19 ms 19 ms 74.43.38.21
4 19 ms 19 ms 19 ms 184.10.116.1
5 29 ms 28 ms 29 ms xe--0-0-0---0.cor01.asbn.va.frontiernet.net [74.
40.3.25]
6 29 ms 50 ms 29 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
7 29 ms 29 ms 29 ms 72.14.222.50
8 30 ms 29 ms 30 ms 209.85.240.136
9 30 ms 43 ms 35 ms 66.249.94.46
10 32 ms 31 ms 31 ms iad04s01-in-f99.1e100.net [72.14.204.99]

Trace complete.

And when it is downloading.

Tracing route to google.com [72.14.204.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dslmodem.domain [192.168.0.1]
2 39 ms 34 ms 39 ms clsm-207-7-187-1-pppoe.dsl.clsm.epix.net [207.7.
187.1]
3 41 ms 47 ms 50 ms 74.43.38.21
4 36 ms 34 ms 39 ms 184.10.116.13
5 46 ms * 43 ms ge--0-1-0---0.car01.dlls.pa.frontiernet.net [74.
40.3.81]
6 56 ms 61 ms * xe--0-0-0---0.cor01.asbn.va.frontiernet.net [74.
40.3.25]
7 87 ms * 61 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
8 * 45 ms 52 ms 72.14.222.54
9 54 ms 63 ms 61 ms 209.85.240.136
10 31 ms 37 ms 31 ms 66.249.94.54
11 50 ms 56 ms 61 ms iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.

And When after downloading and idling:

Tracing route to google.com [72.14.204.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dslmodem.domain [192.168.0.1]
2 18 ms 18 ms 18 ms clsm-207-7-187-1-pppoe.dsl.clsm.epix.net [207.7.
187.1]
3 19 ms 19 ms 19 ms 74.43.38.21
4 18 ms 19 ms 19 ms 184.10.116.13
5 19 ms 19 ms 19 ms ge--0-1-0---0.car01.dlls.pa.frontiernet.net [74.
40.3.81]
6 29 ms 63 ms 29 ms xe--0-0-0---0.cor01.asbn.va.frontiernet.net [74.
40.3.25]
7 29 ms 29 ms 28 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
8 65 ms 29 ms 29 ms 72.14.222.54
9 30 ms 29 ms 30 ms 209.85.240.136
10 35 ms 42 ms 33 ms 66.249.94.54
11 32 ms 30 ms 31 ms iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.

When I use my Sorenson VP-200 doing the callback test:

Tracing route to google.com [72.14.204.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dslmodem.domain [192.168.0.1]
2 18 ms 17 ms 18 ms clsm-207-7-187-1-pppoe.dsl.clsm.epix.net [207.7.
187.1]
3 19 ms 19 ms 18 ms 74.43.38.21
4 19 ms 18 ms 18 ms 184.10.116.13
5 19 ms 19 ms 18 ms ge--0-1-0---0.car01.dlls.pa.frontiernet.net [74.
40.3.81]
6 29 ms 29 ms 28 ms xe--0-0-0---0.cor01.asbn.va.frontiernet.net [74.
40.3.25]
7 30 ms 29 ms 29 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
8 34 ms 29 ms 29 ms 72.14.222.54
9 30 ms 30 ms 30 ms 209.85.240.136
10 38 ms 36 ms 35 ms 66.249.94.46
11 30 ms 31 ms 30 ms iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.

But problem is: when i use my videophone, it lags a lot, I knew it was just the videophone speed bug and my iPod touch's FaceTime works fine, smooth picture, but not my videophone's picture. So it is interesting. And I tried all ways (DMZ, Port Fowarding, etc.)...

I know something is wrong with Frontier's DSL. I called them many times, so i decided to stop calling them because they say my internet is fine many times. I switched my modem many times (actually 3 times) and no luck.

So.... My DSL modem is currently I use is: Actiontec GT72WGR. It's a lot better than my crappy Frontier's Sagemcom's one, the old one keep rebooting twice which isn't normal. The same thing since I moved in PA. So i researched and found out it is "writing the flash settings in the modem's settings". What is the exact settings? I keep looking again and again. and now I have wifi problems too. So how do i prevent the old modem to reboot for no reasons? It only happens when i try to do DHCP the videophone first and reboot the videophone then uncheck the DHCP setting and all suddenly, it keep panicking and rebooting.

I still try to diagnose the router's diagnostics and it says all passed, so I say WTF, impossible, then why it have issues since the test say it passed the test? Then why I have issues often than anything? I know some people have same issues like mine.

I'd like to solve the problem so I can keep the Frontier's modem. But it is worthless now, so I am using Actiontec for now until something new Frontier give out.


Kabldawg

join:2011-01-08
Lawton, MI
reply to Smith6612

Click for full size
ping/download
Click for full size
ping results
Click for full size
transceiver stats
i hope i got everything you are asking for my package is for dsl only 3mb/768 which my modem says its 3360/832. My speeds have started to drop almost in half for close to 2 months now. contacting cust support they tell me my lines test fine and i am only 700' away from the connection point. the tech told me i might as well be in the CO being this close to the fiber connection. i only had 12.5mb downloaded holding steady around 93kb/sec and had 3 time outs on my ping. anyways here you go and thanks in advance for any help


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..

Looks to be everything. Probably is the same case of backbone congestion occurring that is slowing your speeds down. Your line looks fine otherwise, despite the upstream missing ~32kbps of speed but that shouldn't make a difference.

@jhb1608: I'm guessing the issue with the Frontier router might be a software incompatibility that's making it reboot (probably crashing), or a firmware issue with the videophone but that isn't a very common thing to hear happening in regards to networking settings. Otherwise, if the Frontier modem is writing data to the Flash you would see the power light flashing Red. The only thing I can really suggest trying to stop it from rebooting is to give it a factory reset, and then reconfigure it without the Firewall, Attack Detection and UPnP functions set up to see if it still crashes. Wireless could be due to anything, as for that I would disable Automatic Channel Detection for the wireless (it tends to cause some problems), setting it to a clear channel and using a security mode such as WPA2-PSK AES.

The video lag I can't explain so much. The trace routes look fine even when the videophone is running so it doesn't seem to be an issue with the line getting maxed at all. Looks idle to me. While your download was running however, was the speed consistent and as fast as the line was capable of going, or was it all over the place?



KevIllinois

@verizon.net
reply to Smith6612

Have noticed since Frontier has taken over for verizon here in illinois speed has been gradually decreasing. Here are my trace route and ping stats. Does this help and where do I stand speed wise?

Tracing route to www.seaoftreasures.net [64.14.79.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms WL.westell.com [192.168.2.1]
2 41 ms 43 ms 43 ms L100.FRSTIL-DSL-01.verizon-gni.net [71.113.128.1
]
3 41 ms 43 ms 43 ms at-1-3-0-135.CHI01-CORE-RTR2.verizon-gni.net [10
8.57.128.34]
4 45 ms 43 ms 43 ms as0-0.CHI01-BB-RTR2.verizon-gni.net [130.81.20.5
8]
5 46 ms 43 ms 43 ms 0.so-7-2-0.XL4.CHI13.ALTER.NET [152.63.64.177]
6 46 ms 43 ms 44 ms 0.so-7-0-0.BR2.CHI13.ALTER.NET [152.63.73.29]
7 44 ms 43 ms 45 ms 204.255.169.158
8 48 ms 47 ms 47 ms ber2-ge-8-2.chicagoequinix.savvis.net [204.70.19
4.246]
9 46 ms 43 ms 49 ms cr1-tengig-0-5-0-0.chicago.savvis.net [204.70.19
6.21]
10 69 ms 69 ms 70 ms cr2-pos-0-0-3-0.NewYork.savvis.net [204.70.192.1
06]
11 84 ms 73 ms 78 ms hr1-tengig-13-0-0.waltham2bo2.savvis.net [204.70
.198.182]
12 76 ms 74 ms 74 ms das2-v3009.bo1.savvis.net [209.202.187.66]
13 74 ms 74 ms 78 ms rtr2.sureserver.com [64.14.67.134]
14 74 ms 74 ms 74 ms server268.com [64.14.79.60]

Trace complete.

inging 71.113.128.1 with 32 bytes of data:
eply from 71.113.128.1: bytes=32 time=35ms TTL=126
eply from 71.113.128.1: bytes=32 time=36ms TTL=126
eply from 71.113.128.1: bytes=32 time=33ms TTL=126
eply from 71.113.128.1: bytes=32 time=35ms TTL=126
eply from 71.113.128.1: bytes=32 time=36ms TTL=126
eply from 71.113.128.1: bytes=32 time=38ms TTL=126
eply from 71.113.128.1: bytes=32 time=34ms TTL=126
eply from 71.113.128.1: bytes=32 time=36ms TTL=126
eply from 71.113.128.1: bytes=32 time=37ms TTL=126
eply from 71.113.128.1: bytes=32 time=34ms TTL=126
eply from 71.113.128.1: bytes=32 time=35ms TTL=126
eply from 71.113.128.1: bytes=32 time=36ms TTL=126
eply from 71.113.128.1: bytes=32 time=37ms TTL=126
eply from 71.113.128.1: bytes=32 time=34ms TTL=126
eply from 71.113.128.1: bytes=32 time=35ms TTL=126
eply from 71.113.128.1: bytes=32 time=36ms TTL=126
eply from 71.113.128.1: bytes=32 time=36ms TTL=126
eply from 71.113.128.1: bytes=32 time=38ms TTL=126
eply from 71.113.128.1: bytes=32 time=34ms TTL=126
eply from 71.113.128.1: bytes=32 time=40ms TTL=126
eply from 71.113.128.1: bytes=32 time=37ms TTL=126
eply from 71.113.128.1: bytes=32 time=34ms TTL=126

w/Download
Reply from 71.113.128.1: bytes=32 time=181ms TTL=126
Reply from 71.113.128.1: bytes=32 time=498ms TTL=126
Reply from 71.113.128.1: bytes=32 time=510ms TTL=126
Reply from 71.113.128.1: bytes=32 time=495ms TTL=126
Reply from 71.113.128.1: bytes=32 time=504ms TTL=126
Reply from 71.113.128.1: bytes=32 time=511ms TTL=126
Reply from 71.113.128.1: bytes=32 time=496ms TTL=126
Reply from 71.113.128.1: bytes=32 time=504ms TTL=126
Reply from 71.113.128.1: bytes=32 time=742ms TTL=126
Reply from 71.113.128.1: bytes=32 time=499ms TTL=126
Reply from 71.113.128.1: bytes=32 time=525ms TTL=126
Reply from 71.113.128.1: bytes=32 time=519ms TTL=126
Reply from 71.113.128.1: bytes=32 time=551ms TTL=126
Reply from 71.113.128.1: bytes=32 time=498ms TTL=126
Reply from 71.113.128.1: bytes=32 time=507ms TTL=126
Reply from 71.113.128.1: bytes=32 time=706ms TTL=126
Reply from 71.113.128.1: bytes=32 time=510ms TTL=126
Reply from 71.113.128.1: bytes=32 time=497ms TTL=126
Reply from 71.113.128.1: bytes=32 time=509ms TTL=126
Reply from 71.113.128.1: bytes=32 time=493ms TTL=126
Reply from 71.113.128.1: bytes=32 time=500ms TTL=126
Reply from 71.113.128.1: bytes=32 time=512ms TTL=126
Reply from 71.113.128.1: bytes=32 time=497ms TTL=126
Reply from 71.113.128.1: bytes=32 time=506ms TTL=126
Reply from 71.113.128.1: bytes=32 time=511ms TTL=126
Reply from 71.113.128.1: bytes=32 time=495ms TTL=126

Download speed pegged at 124kb/sec stable. I am ethernet cabled in directly to router.


firefighter15

join:2011-01-04
Pearl City, IL

Just wanted to chime in. I'm another Illinois Frontier customer that was formerly Verizon. Had ZERO problems with Verizon, but a couple months with Frontier and my connection has gotten worse and worse, albeit only in the evenings. My ping to a Chicago server will average about 35ms up until about 6pm, at which time it jumps to 150-200ms and stays there until about 1am. After 4 calls to Frontier, I finally got them to admit they have excess traffic in their network and are upgrading a router in the Chicagoland/Northwest Indiana area. They told me they hoped to have it fixed around the beginning of February. I'm hoping they actually do something and aren't just stalling. If I don't see any improvement by Feb. 7th, I'll switch to cable.



mike1965
Geek4rent

join:2002-09-23
Marion, IL
Reviews:
·Verizon Online DSL

said by firefighter15:

Just wanted to chime in. I'm another Illinois Frontier customer that was formerly Verizon. Had ZERO problems with Verizon, but a couple months with Frontier and my connection has gotten worse and worse, albeit only in the evenings. My ping to a Chicago server will average about 35ms up until about 6pm, at which time it jumps to 150-200ms and stays there until about 1am. After 4 calls to Frontier, I finally got them to admit they have excess traffic in their network and are upgrading a router in the Chicagoland/Northwest Indiana area. They told me they hoped to have it fixed around the beginning of February. I'm hoping they actually do something and aren't just stalling. If I don't see any improvement by Feb. 7th, I'll switch to cable.

from one firefighter to another.......no they are serious my fix after several months came through tonight, we had a very serious congestion problem, they just put a new 10 gigabyte fiber line into this area. they called me about 6PM to tell me they were taking me down to make a switch, with in 5 minutes I went to getting 1/2 meg down on my 7.1 line to getting 6.55.

one thing to remember when verizon had us they just put band aids on everything because copper was a thing of the past and FIOS was where the money was at. Congestion was always an issue when it was verizon, but the fix was always to move me to another shelf..that would last 3 months or so...the problem is you run out of shelfs sooner or later.

frontier realizes there are problems and they are working on fixing them but in thier defense you cannot fix years of problems over night.

on another note people must also realize the net is changing, people used to just browse the web which required short bursts of bandwidth, now people are playing online games with PS3 and Xbox and streaming live movies on netflix and the like, this all puts a steady strain on the system, I know this does not fix your issue but it might enlighten you just a bit
--
Join the fight against Verizon Wireless forced data
»tiny.cc/vuANS
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tm512

@verizon.net
reply to Smith6612

I am here in Oregon on FiOS, every evening for the past 3 weeks (approx) I've been getting significant increases in latency to most servers off of the west coast. These increases range from a mere 10ms to around 70ms, and it's accompanied by apparent packet loss in-game, although mtr hasn't revealed anything significant recently.

Talking with support was of no use, they said they'd have to reboot my FiOS box (forget the actual name of it) and my router -- even though this isn't specific to me, it happens to my grandparents as well.

I can't really switch ISPs, because this is my parent's internet, but if I could switch I would. This is just awful service.

Has anyone else been getting this?


Wuph_3

join:2000-10-05
Beaverton, OR

We have 15/15 service, but its been down to around 5mbps recently.



frontiersuks

@50.41.61.x
reply to Smith6612




suppose to get a 3mb connection frontier internet keeps saying they are working on the problem yeah they try to suck all the money out of you with horrible internet.

firefighter15

join:2011-01-04
Pearl City, IL

2 edits
reply to mike1965

said by Mike1965 :

from one firefighter to another.......no they are serious my fix after several months came through tonight, we had a very serious congestion problem, they just put a new 10 gigabyte fiber line into this area. they called me about 6PM to tell me they were taking me down to make a switch, with in 5 minutes I went to getting 1/2 meg down on my 7.1 line to getting 6.55.

one thing to remember when verizon had us they just put band aids on everything because copper was a thing of the past and FIOS was where the money was at. Congestion was always an issue when it was verizon, but the fix was always to move me to another shelf..that would last 3 months or so...the problem is you run out of shelfs sooner or later.

frontier realizes there are problems and they are working on fixing them but in thier defense you cannot fix years of problems over night.

on another note people must also realize the net is changing, people used to just browse the web which required short bursts of bandwidth, now people are playing online games with PS3 and Xbox and streaming live movies on netflix and the like, this all puts a steady strain on the system, I know this does not fix your issue but it might enlighten you just a bit

I don't think they are 'serious'. Its been since November that this problem was reported. It is now February. That's 3 months.

3 months without a solution doesn't correspond to serious in my book. And as far as your statement that the problem existed with Verizon, I think you missed my sentence saying I never had ANY problems with Verizon. I always got the reported speed. The latency was always well below 50ms to Chicago. I had Verizon for 3 years prior. The problems only started after Frontier took over. People didn't just start using youtube and netflix 3 months ago. Now, maybe your situation is different, but for me, I never saw any problems with Verizon.

I understand that people are using 'the internet' more, but the cable company in my town, Mediacom, doesn't have these issues, to my knowledge and neither do any of the other service providers in my area. The problem isn't people using the internet more, the problem is Frontier took over a service and hasn't handled the transition properly and has failed to take ownership of the issue. I just called Frontier and they said, they hope to have the problems fixed 'by mid-February'. I told them that I was told it would be fixed by the beginning of February when I called 3 weeks ago so how am I to believe them now when what the previously told me wasn't true.

My biggest complaint is they are not communicating this to their customers, nor are they giving them price breaks for a service they are being paid for, but are clearly not delivering.

I've worked in the computer industry for 17 years so I completely understand how things work. I wrote a script showing the latency jumps during the evening hours and I'd be more than happy to work with Frontier, but I think they know what the problem is already, they're just not fixing it or communicating well with their customers.

I've filed an informal complaint with the Illinois Commerce Commision, and would recommend those in Illinois having problems with Frontier do the same:

»www.icc.illinois.gov/consumer/co···ard.aspx

For those in IN:

»www.in.gov/iurc/consumer/complaint_form.html


tm512

@verizon.net
reply to tm512

I talked to Frontier's support chat some more, from looking at my traceroute's they said the issue was not within their scope, rather, a specific hub in San Jose was having issues and that Frontier's techs would keep an eye on it, contacting the specific hub if necessary.


Action2

join:2010-06-29
Newman, IL
kudos:1
Reviews:
·Frontier Communi..
reply to firefighter15

FireFighter, I emailed my area rep. and he said it would be fixed in about a month "give or take a few weeks." This is coming after the whole "It should be fixed by next month..." in January.

Looking over my speed test averages, I am starting to drift closer to my WISP average 1.04Mbit/s which isn't very impressive when comparing a land line DSL connection to a wireless link with thick trees in the way.


patrickp
Patrick

join:2002-05-03
Bloomington, IL
Reviews:
·Frontier Communi..

I'm located in central IL or Bloomington, IL to be exact and my 7.1/768 service was great for years until shortly after Frontier took over and now now during peak usage times like mid-afternoon until after midnight I'm lucky to get 1mg down when for years or since 7.1 became available I was getting 6.4 mg down and 720k up 24hrs a day.

There is congestion over the backbone between central IL and Chicago and affects all residential and business customers around here that I've heard from.
--
Patrick


StrandedBrit

join:2011-03-01
Ovid, MI
reply to Smith6612

I'm on 3m/768k service in Ovid, Michigan.

Have had the speed issues for several weeks now. Here's a quick download speed chart based on time of day:- 7am 2.8mb, 10am 2mb, 12pm 1.5mb, 3pm 1mb, 6pm 0.5mb, 10pm 0.4mb. Funnily enough my upload speed is always the same at 0.6mb.

Feel like I've been getting the runaround by CS too. I've called multiple times, troubleshooted my equipment etc. One tech finally told me that they were upgrading equipment and that there was no ETA on when it would be complete and to talk to Billing to get some type of credit.

I've also emailed various people at the organization, to which I have one reply saying we are looking into it.

So, my real question here is I have 2 other DSL options for my area. Netzero and Eathlink. Are these companies running their service thru the same hardware as Frontier? Would I just be getting the same slow service from them? I heard someone say that basically these lower level companies just rent lines from the likes of Frontier/Verizon.

Any input would be great.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24

It's possible the resellers in your area are running off their own networks from the Frontier COs, but there would still be issues if Frontier's core network or the DSLAMs/remotes are still oversold.


StrandedBrit

join:2011-03-01
Ovid, MI
reply to Smith6612

Update: After finally getting to a boss in Michigan I was contacted by a manager in my area. Basically said that the Chigaco area upgrade was live but they were still having issues in Ovid and surrounding area which was being worked on and that the eta was end of next week, so by 3/13 I guess.

Wierd thing was when I got home and did a speedtest, it said my location was in Kansas somwhere. Speeds fluctuate depending on where the test server is located by generally checked out between 2-3mbps so that's much better, although latency seems to have crept up (used to have



Ohio

@verizon.net

Been having problems here in south central Ohio as well. This has been ongoing since the first of November. I'm on a 3mbps down 764kb up but usually only get around .30 down during the day. I was told back in January that this issue would be resolved 3/1/2011. As of today I am still pretty much unable to watch clips or download small content. I'm beginning to get fed up with this as we are closing in on 6 months since these "upgrades" began and yet I see little difference in my connection quality. Hope it gets fixed soon as I don't want to switch ISP's but I'm beginning to see I may have no choice.



Powell_OH

@verizon.net

Central Ohio here. Been having issues for a about a month. Just did a speed test, got 105kb/sec. I'm on the 3mb plan.

I too get the same response, "We're working on it." Unfortunately I think my only other choice is RR. I left them 2 years ago due to horrible drops. Every 30 min or so the connection would drop. Gave them 3 tech visits and 2 months to fix.

Now I'm going through this crap with Frontier. ISP's suck.


COjosh

join:2011-02-21
kudos:1
reply to StrandedBrit

NetZero and Earthlink are DIAL-UP PROVIDERS!

You would be getting even slower service from them.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24

Earthlink I know does resell Cable and DSL service, however.



mr mac

@50.36.66.x
reply to Smith6612

southwest mich is have the same problems. I know 6 others in the area having the same problems. I was told to call the billing dept and ask for a credit and was told all they could do was drop my plan to a lower speed. If I need slower internet I wouldn't be a unhappy customer calling them. They couldn't tell me how long it was going to be like this in my area. I'm just go to keep calling every few day and maybe someone will have a answer