Back in 1997 the incumbent local exchange carriers were having a problem. Bell System design criteria was based on the fact that the average residential subscriber used their line 2.5 CCS (Hundred Call Seconds) per hour which works out to being on the phone for 4 Minutes and 10 Seconds per hour. The Account Executives and marketing managers were excited when the Dial-Up ISP's began ordering lines by the hundreds. The honeymoon was over when subscribers began complaining that they receiving fast busies when trying to make any telephone calls. It turns out that having hundreds of dial up customers accessing the internet for about 25 Minutes per Hour began blocking traffic through the central offices.
The incumbent local exchange carriers answer was to lobby the government to force ISP's to pay high connect fees for dial up modem lines to discourage the use of the internet in order to avoid the cost of upgrading their Central Offices.
The Clinton Administration led by Al Gore forced the incumbent local exchange carriers to upgrade their central office without discriminatory pricing against the ISP's. Unfortunately our current government has been so infected by the graft and corruption by the special interests of the ISP's that I have little confidence that customers will get fair treatment. We need the government to take the same position with the broadband ISP's that they did with the incumbent local exchange carriers in 1997.
Back in 1997 the incumbent local exchange carriers were having a problem.
Actually it goes back further than that. As it was told to me in 1989, in the mid-'80s, a Southwestern Bell Telephone exec gave a presentation at the Fort Worth, Texas L.D. Bell High School explaining how a home user's dial-up modem used longer connect times and users should be charged more for a "computer phone line".
I think that you are referring to the disagreement and legal battle between the Incumbent Local Telephone Companies and GTE Telenet because of the long holding times on calls to the Telenet Modem Pools.