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tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
reply to BHNtechXpert

Re: Get The Most Out Of Your Wideband Connection

Good write up man, hopefully people actually read it and itll save tc's that dont need to be ran.


BHNtechXpert
BHN Staff
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join:2006-02-16
Saint Petersburg, FL
kudos:159

1 edit
said by tim tim tim:

Good write up man, hopefully people actually read it and itll save tc's that dont need to be ran.
Thanks and there's at least one more section to come : troubleshooting and one more to be named.


Otown

@rr.com
reply to BHNtechXpert
I have been thoroughly advised that Brighthouse will not allow you to utilize you own Docsis 3.0 modem; you must use their company provided modem.


BHNtechXpert
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join:2006-02-16
Saint Petersburg, FL
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said by Otown :

I have been thoroughly advised that Brighthouse will not allow you to utilize you own Docsis 3.0 modem; you must use their company provided modem.
You can't use your own modem they will provide you with one. But you may use your own router. Not sure where you are going with this?

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
why would you use your own modem? Can you even use your own for regular internet with us?


BHNtechXpert
BHN Staff
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join:2006-02-16
Saint Petersburg, FL
kudos:159
said by tim tim tim:

why would you use your own modem? Can you even use your own for regular internet with us?
You can for standard service provided the modem is inspected by a tech first.

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
whats the benefit?

bysin6

join:2004-01-03
Maitland, FL

1 edit
reply to BHNtechXpert
I just got a call from Brighthouse. They're coming Saturday to install Roadrunner lightning (I live in Sanford). I'm so excited.


BHNtechXpert
BHN Staff
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join:2006-02-16
Saint Petersburg, FL
kudos:159
said by bysin6:

I just got a call from Brighthouse. They're coming Saturday to install Roadrunner lightning (I live in Sanford). I'm so exited.
Woooohoooo! If you have any issues or need help holler at me in this thread or create a new one...I'll see ya.


BHNtechXpert
BHN Staff
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join:2006-02-16
Saint Petersburg, FL
kudos:159
reply to BHNtechXpert
Given the current news I'm going to wrap this guide up in a day or two. Feel free to post questions relating to your install here and I'll jump on them as quickly as I can.

david6101

join:2006-09-07
Merritt Island, FL
ISPGeek, thanks so much for your very useful and informative guides...just got Lightning installed in Merritt Island yesterday, and it is really CRAZY fast...easily doubles my Turbo dl speed on large files, especially when used with a download accelerator ( I use iGetter)...

My question is...what is the username and pw of the integrated router that's part of the Motorola SurfBoard system? The tech didn't give me that info (and I didn't ask...duh!), and I want to get on there and change WPA password, etc...

Thanks...and very happy with BrightHouse service!


BHNtechXpert
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join:2006-02-16
Saint Petersburg, FL
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said by david6101:

ISPGeek, thanks so much for your very useful and informative guides...just got Lightning installed in Merritt Island yesterday, and it is really CRAZY fast...easily doubles my Turbo dl speed on large files, especially when used with a download accelerator ( I use iGetter)...

My question is...what is the username and pw of the integrated router that's part of the Motorola SurfBoard system? The tech didn't give me that info (and I didn't ask...duh!), and I want to get on there and change WPA password, etc...

Thanks...and very happy with BrightHouse service!
That you will need to call in for. I'm not sure what CFL decided to use as the default for their customers. Sorry I wish I could help on that one.


TURBO1112

join:2010-04-28
Dade City, FL
reply to BHNtechXpert
I am a lightning user and I have the smc modem. I noticed today when I logged into the modem today there was an enable HNAP. Just curious as to what hnap is? Thanks


BHNtechXpert
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join:2006-02-16
Saint Petersburg, FL
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1 edit
said by TURBO1112:

I am a lightning user and I have the smc modem. I noticed today when I logged into the modem today there was an enable HNAP. Just curious as to what hnap is? Thanks
HNAP (Home Network Administration Protocol)
HNAP can be implemented in network devices to allow configuration and management by remote entities, such as Network Magic or any other software application that discovers and manages network devices. By implementing HNAP in a device, manufacturers can ensure their devices are correctly identified and provide detailed information about the device. HNAP can be implemented in any network device, including PCs, routers, cameras, NAS, and media players.

HNAP is an HTTP-Simple Object Access Protocol (SOAP)-based protocol. Because the protocol is based on top of existing HTTP-SOAP standards, it is very flexible and easily extensible.

Benefits of implementing HNAP in network devices
There are three high level benefits to manufacturers for implementing HNAP in a network device:

Accurate Topology Discovery
A network device can accurately describe itself to applications that support HNAP and show detailed information about the device. A device can choose its type and subtype, define its iconic representation, and also expose properties such as model name, firmware version, and support contact information. This type of information is useful to consumers when managing their networks, and to support personnel when helping customers.

Automatic port mapping management
Network security with MAC filtering, WEP and WPA
Support for Network Magic's Net2Go
Router Setup, provisioning WAN and LAN interfaces, including advanced settings such as PPOE username/password
Add new devices to the network
Bandwidth monitoring

In order to really take advantage of it you will probably need something like Network Magic or similar. (dont bother paying money for this...it really isn't all that)


TURBO1112

join:2010-04-28
Dade City, FL
Thanks man.


BHNtechXpert
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join:2006-02-16
Saint Petersburg, FL
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said by TURBO1112:

Thanks man.
Anytime!


BHNtechXpert
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Saint Petersburg, FL
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reply to BHNtechXpert
I'm waiting to see some of your questions before adding the last section...so post away


pjam32

@jray.com
I just had RR Lightning installed in Longwood (Northeast Orlando), and I get the expected 40 down and 5 up when using speedtest.cfl.rr.com. I decided to use The Motorola modem/router/wap they supplied as my router.

I am having a strange issue however... I noticed that when I open multiple tabs in Firefox, Safari, or IE, the connection grinds to a halt. For example, I have a list of 10 bookmarked tech sites I visit each morning. When I open all in new tabs, the first two or three finish loading after a considerable delay, while the remaining 7-8 don't load at all and give a connection timeout.

If I open each tab individually, one after the other, they will load normally. VNC traffic and large downloads seem to be functioning normally as well.

Is there a strange setting in this Moto router that is causing this? or is this indicative of the service?


BHNtechXpert
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join:2006-02-16
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said by pjam32 :

I just had RR Lightning installed in Longwood (Northeast Orlando), and I get the expected 40 down and 5 up when using speedtest.cfl.rr.com. I decided to use The Motorola modem/router/wap they supplied as my router.

I am having a strange issue however... I noticed that when I open multiple tabs in Firefox, Safari, or IE, the connection grinds to a halt. For example, I have a list of 10 bookmarked tech sites I visit each morning. When I open all in new tabs, the first two or three finish loading after a considerable delay, while the remaining 7-8 don't load at all and give a connection timeout.

If I open each tab individually, one after the other, they will load normally. VNC traffic and large downloads seem to be functioning normally as well.

Is there a strange setting in this Moto router that is causing this? or is this indicative of the service?
Not service related at all based on your description. I would suspect a system loading issue, hung application or tab or a process that has suddenly gone rogue and his chompin on resources at an extreme level.


pjam32

@jray.com
Thanks for the feedback. I decided to try and isolate the problem, so I reset the Motorola back to factory defaults and deactivated features one by one. I found that my issue was being caused by a setting on the Firewall | Web Filter section of the configuration called IP Flood detection. It seems like the router thought I was self initiating a DoS attack on myself when opening multiple TCP connections at the same time (or something like that)

Anyway, turned it off and all is good. Great, in fact. Super fast speeds.

Thanks Again...


BHNtechXpert
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join:2006-02-16
Saint Petersburg, FL
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said by pjam32 :

Thanks for the feedback. I decided to try and isolate the problem, so I reset the Motorola back to factory defaults and deactivated features one by one. I found that my issue was being caused by a setting on the Firewall | Web Filter section of the configuration called IP Flood detection. It seems like the router thought I was self initiating a DoS attack on myself when opening multiple TCP connections at the same time (or something like that)

Anyway, turned it off and all is good. Great, in fact. Super fast speeds.

Thanks Again...
That makes no sense at all. Flood detection is inbound not outbound. Very strange...so strange in fact it's worth looking into. Which modem do you have?


pjam32

@jray.com
The modem Brighthouse brought me is the Motorola SBG6580. When I checked out the modem help page for the IP Flood detection, it says that the modem checks traffic originating on both the LAN and the WAN sides. I am planning on getting another router soon, so this is not so troubling to me at the moment. However...

I am now having a different issue with the modem. After approx. 5 minutes of usage, the modem stops passing WAN traffic to the modem. If I do a release and renew on the WAN address, the address is released, but not renewed. The only way to get the modem to connect is to power cycle it (both power and cable). When it comes back after the power cycle everything works fine for another 5 minutes or so then stops again.

All the while, the DL side power ranges from about -3 to -6 on each of the 4 channels, and the UL side power is 46-48 on each channel.

I have checked the log, and after the modem boots, there is a "Missing BP Configuration Setting TLV Type 17.8" message. About a minute later, there is a "Received Response to Broadcast Maintenance Request But No Unicast Maintenance Opportunities Received T4 Time Out" message. Finally, right at the time the internet traffic stops passing, there is an error called "Started Unicast Maintenance ranging - No Response Received - T3 Time Out"

I have an appointment set up with Brighthouse on Thursday...


BHNtechXpert
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join:2006-02-16
Saint Petersburg, FL
kudos:159
said by pjam32 :

The modem Brighthouse brought me is the Motorola SBG6580. When I checked out the modem help page for the IP Flood detection, it says that the modem checks traffic originating on both the LAN and the WAN sides. I am planning on getting another router soon, so this is not so troubling to me at the moment. However...

I am now having a different issue with the modem. After approx. 5 minutes of usage, the modem stops passing WAN traffic to the modem. If I do a release and renew on the WAN address, the address is released, but not renewed. The only way to get the modem to connect is to power cycle it (both power and cable). When it comes back after the power cycle everything works fine for another 5 minutes or so then stops again.

All the while, the DL side power ranges from about -3 to -6 on each of the 4 channels, and the UL side power is 46-48 on each channel.

I have checked the log, and after the modem boots, there is a "Missing BP Configuration Setting TLV Type 17.8" message. About a minute later, there is a "Received Response to Broadcast Maintenance Request But No Unicast Maintenance Opportunities Received T4 Time Out" message. Finally, right at the time the internet traffic stops passing, there is an error called "Started Unicast Maintenance ranging - No Response Received - T3 Time Out"

I have an appointment set up with Brighthouse on Thursday...
Passing WAN traffic to the modem? And you think this because? I'm assuming it's because you can still use your local network yet no connection to the internet. Is this correct? That of course is only a symptom of the real problem. If you are able to release but not renew an IP address this is an issue with either the modem or signal coming to the modem itself. Forget the logs (in fact all you log jockeys....stop!!!! They are meaningless for most problems and all they will do is drive you and me nuts). It's good that you booked a trouble call because that's what you need.


weaseled386

join:2008-04-13
Port Orange, FL
kudos:1

2 edits
reply to BHNtechXpert
I'm up and running on Lightning, and let me tell you.... the speed is RETARDED! I don't mean in the short bus way either! It wasn't without its bumps tho......

The technician was nice, but -- with this being the first day -- was a little unprepared. He said they walked in this morning, and had a crash course on the install. His supervisor thought the modems were supposed to have 1 green LED with 3 blues, and sent the guy on a wild goose chase. After some iPhone reading I told him thats incorrect. I hesitated, but asked one final question: can you please put it in bridge mode? He grimiced a little, but we worked on it.

They do NOT make it easy to get into the SBG6580's! The PW is different for every user, and from the looks of it changes. You actually have to log into a Tampa server, and depending on user name selected, spits out a PW you copy and paste. After 30 minutes he figured it out, and we got wireless shut down. Neither of us were sure what else to do, so I let him head to his next job.

Now I hook the BHN router up to my DGL-4500. It comes back with an error saying there is an IP conflict, and disabled internet access. The only way to get to the outside world was to connect one computer directly to the BHN modem. I called tech support, and the first guy I got a hold of wouldn't bridge it, because the order was still open. He said I'd have to call back in 12 hours. I hung up with him, and called back. This time I got a guy who was MUCH more helpful. I logged into the BHN router, with the password he provided me. We had to disable DHCP, and NAT (there was an extra letter in there, but forget what it was). After that I'm up and running perfectly.

As for speedtests? I have no idea. On the BHN site I'm getting 40M to 711M down and 4.8M up. For some reason the DL speedtests have ALWAYS been skewed on my current config.

So the moral of the story is: If you get a tech who won't work with you hang up! Call back immediately, and the next tech may walk you thru it with no hastles.

Edit: The conflict issue may be unique to ppl using 192.168.0.x for their devices. The Motorola uses that as default too.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
said by weaseled386:

I'm up and running on Lightning, and let me tell you.... the speed is RETARDED! I don't mean in the short bus way either! It wasn't without its bumps tho......

The technician was nice, but -- with this being the first day -- was a little unprepared. He said they walked in this morning, and had a crash course on the install. His supervisor thought the modems were supposed to have 1 green LED with 3 blues, and sent the guy on a wild goose chase. After some iPhone reading I told him thats incorrect. I hesitated, but asked one final question: can you please put it in bridge mode? He grimiced a little, but we worked on it.

They do NOT make it easy to get into the SBG6580's! The PW is different for every user, and from the looks of it changes. You actually have to log into a Tampa server, and depending on user name selected, spits out a PW you copy and paste. After 30 minutes he figured it out, and we got wireless shut down. Neither of us were sure what else to do, so I let him head to his next job.

Now I hook the BHN router up to my DGL-4500. It comes back with an error saying there is an IP conflict, and disabled internet access. The only way to get to the outside world was to connect one computer directly to the BHN modem. I called tech support, and the first guy I got a hold of wouldn't bridge it, because the order was still open. He said I'd have to call back in 12 hours. I hung up with him, and called back. This time I got a guy who was MUCH more helpful. I logged into the BHN router, with the password he provided me. We had to disable DHCP, and NAT (there was an extra letter in there, but forget what it was). After that I'm up and running perfectly.

As for speedtests? I have no idea. On the BHN site I'm getting 40M to 711M down and 4.8M up. For some reason the DL speedtests have ALWAYS been skewed on my current config.

So the moral of the story is: If you get a tech who won't work with you hang up! Call back immediately, and the next tech may walk you thru it with no hastles.

Edit: The conflict issue may be unique to ppl using 192.168.0.x for their devices. The Motorola uses that as default too.
With the SB you may very well be able to disable the router portion yourself. I know the SMC's you can't and therefore it will have to be bridged. As for your "The speed is retarded" statement what the heck is that about? The rest of your story has nothing to do with the speeds.

The moral of your story should be if you get an unhelpful tech take rep ids, call back and ask to speak to a supervisor immediately. You should NEVER be treated rudely under any circumstances and blv me it's not tolerated.

Soo today we learn something...since there appears to be a difference in the modems I'll get the guide updated and add the additional information needed in the troubleshooting section to be added shortly.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
reply to BHNtechXpert
Confirmed!! The SB6580 does not require a call into support to be placed into bridge mode. If you have problems let me know. I'll get the guide here updated as well.

bysin6

join:2004-01-03
Maitland, FL

1 edit
said by BHNtechXpert:

Confirmed!! The SB6580 does not require a call into support to be placed into bridge mode. If you have problems let me know. I'll get the guide here updated as well.
I just realized this too.. The tech that came and setup the modem, then gave me a user/pass for the modem (»192.168.0.1 user admin pass ******). Once logged in, you disable "NAPT mode" under the Basic tab. And disable "Primary Network" under the Wireless tab. Then restart your modem like 6-7 times. That's it.

Also I didn't have any of the issues weaseled386 had. I don't understand what went wrong there, but the brighthouse tech was at my house no longer then 10 minutes. He basically swapped out the modem and had me sign.

I'm getting 39 mbit download and 4.9 mbit upload. Very pleased.


weaseled386

join:2008-04-13
Port Orange, FL
kudos:1
reply to BHNtechXpert
said by BHNtechXpert:

said by weaseled386:

I'm up and running on Lightning, and let me tell you.... the speed is RETARDED! I don't mean in the short bus way either!
As for your "The speed is retarded" statement what the heck is that about? The rest of your story has nothing to do with the speeds.
Read the full sentence. The "I don't mean it in the short bus way either" makes that statement good... not bad. The entire post is my experience from start to end. I said it was quick, I said there were a few bumps and I said I'm up and running fine. Not sure what else you expected?


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:159
said by weaseled386:

said by BHNtechXpert:

said by weaseled386:

I'm up and running on Lightning, and let me tell you.... the speed is RETARDED! I don't mean in the short bus way either!
As for your "The speed is retarded" statement what the heck is that about? The rest of your story has nothing to do with the speeds.
Read the full sentence. The "I don't mean it in the short bus way either" makes that statement good... not bad. The entire post is my experience from start to end. I said it was quick, I said there were a few bumps and I said I'm up and running fine. Not sure what else you expected?
Naw I just didn't understand your statement and still after re-reading it again...still seems out of sorts but if you say its good ok....just an odd way of putting it

QubeIt

join:2010-09-20
reply to BHNtechXpert
said by BHNtechXpert:

Confirmed!! The SB6580 does not require a call into support to be placed into bridge mode. If you have problems let me know. I'll get the guide here updated as well.
Could you point me in the right direction so that I can gain access to the router settings or place this modem into bridge mode? I have called their tech support line 3 times and no one seems to know what to do.

I already did a hard reset on the device and tried the default Motorola user name and password for the SBG6580 (obtained from their site »broadband.motorola.com/consumers ··· uide.pdf) but that was unsuccesful. My assumption is that BH has reset the Motorola factory defaults to their own.

One of the technicians I spoke to told me to do a hard reset on the device and that "factory default" user name was admin, while the password he gave me was the same exact password for my wireless SSID security. Well, that didn't work either.