Bright House Networks - Legacy → Get The Most Out Of Your Wideband Connection

said by david6101:

ISPGeek, thanks so much for your very useful and informative guides...just got Lightning installed in Merritt Island yesterday, and it is really CRAZY fast...easily doubles my Turbo dl speed on large files, especially when used with a download accelerator ( I use iGetter)...

My question is...what is the username and pw of the integrated router that's part of the Motorola SurfBoard system? The tech didn't give me that info (and I didn't ask...duh!), and I want to get on there and change WPA password, etc...

Thanks...and very happy with BrightHouse service!

said by TURBO1112:

I am a lightning user and I have the smc modem. I noticed today when I logged into the modem today there was an enable HNAP. Just curious as to what hnap is? Thanks

said by TURBO1112:

Thanks man.

said by pjam32 :

I just had RR Lightning installed in Longwood (Northeast Orlando), and I get the expected 40 down and 5 up when using speedtest.cfl.rr.com. I decided to use The Motorola modem/router/wap they supplied as my router.

I am having a strange issue however... I noticed that when I open multiple tabs in Firefox, Safari, or IE, the connection grinds to a halt. For example, I have a list of 10 bookmarked tech sites I visit each morning. When I open all in new tabs, the first two or three finish loading after a considerable delay, while the remaining 7-8 don't load at all and give a connection timeout.

If I open each tab individually, one after the other, they will load normally. VNC traffic and large downloads seem to be functioning normally as well.

Is there a strange setting in this Moto router that is causing this? or is this indicative of the service?

said by pjam32 :

Thanks for the feedback. I decided to try and isolate the problem, so I reset the Motorola back to factory defaults and deactivated features one by one. I found that my issue was being caused by a setting on the Firewall | Web Filter section of the configuration called IP Flood detection. It seems like the router thought I was self initiating a DoS attack on myself when opening multiple TCP connections at the same time (or something like that)

Anyway, turned it off and all is good. Great, in fact. Super fast speeds.

Thanks Again...

said by pjam32 :

The modem Brighthouse brought me is the Motorola SBG6580. When I checked out the modem help page for the IP Flood detection, it says that the modem checks traffic originating on both the LAN and the WAN sides. I am planning on getting another router soon, so this is not so troubling to me at the moment. However...

I am now having a different issue with the modem. After approx. 5 minutes of usage, the modem stops passing WAN traffic to the modem. If I do a release and renew on the WAN address, the address is released, but not renewed. The only way to get the modem to connect is to power cycle it (both power and cable). When it comes back after the power cycle everything works fine for another 5 minutes or so then stops again.

All the while, the DL side power ranges from about -3 to -6 on each of the 4 channels, and the UL side power is 46-48 on each channel.

I have checked the log, and after the modem boots, there is a "Missing BP Configuration Setting TLV Type 17.8" message. About a minute later, there is a "Received Response to Broadcast Maintenance Request But No Unicast Maintenance Opportunities Received T4 Time Out" message. Finally, right at the time the internet traffic stops passing, there is an error called "Started Unicast Maintenance ranging - No Response Received - T3 Time Out"

I have an appointment set up with Brighthouse on Thursday...

said by weaseled386:

I'm up and running on Lightning, and let me tell you.... the speed is RETARDED! I don't mean in the short bus way either! It wasn't without its bumps tho......

The technician was nice, but -- with this being the first day -- was a little unprepared. He said they walked in this morning, and had a crash course on the install. His supervisor thought the modems were supposed to have 1 green LED with 3 blues, and sent the guy on a wild goose chase. After some iPhone reading I told him thats incorrect. I hesitated, but asked one final question: can you please put it in bridge mode? He grimiced a little, but we worked on it.

They do NOT make it easy to get into the SBG6580's! The PW is different for every user, and from the looks of it changes. You actually have to log into a Tampa server, and depending on user name selected, spits out a PW you copy and paste. After 30 minutes he figured it out, and we got wireless shut down. Neither of us were sure what else to do, so I let him head to his next job.

Now I hook the BHN router up to my DGL-4500. It comes back with an error saying there is an IP conflict, and disabled internet access. The only way to get to the outside world was to connect one computer directly to the BHN modem. I called tech support, and the first guy I got a hold of wouldn't bridge it, because the order was still open. He said I'd have to call back in 12 hours. I hung up with him, and called back. This time I got a guy who was MUCH more helpful. I logged into the BHN router, with the password he provided me. We had to disable DHCP, and NAT (there was an extra letter in there, but forget what it was). After that I'm up and running perfectly.

As for speedtests? I have no idea. On the BHN site I'm getting 40M to 711M down and 4.8M up. For some reason the DL speedtests have ALWAYS been skewed on my current config.

So the moral of the story is: If you get a tech who won't work with you hang up! Call back immediately, and the next tech may walk you thru it with no hastles.

Edit: The conflict issue may be unique to ppl using 192.168.0.x for their devices. The Motorola uses that as default too.

said by BHNtechXpert:

Confirmed!! The SB6580 does not require a call into support to be placed into bridge mode. If you have problems let me know. I'll get the guide here updated as well.

said by BHNtechXpert:

As for your "The speed is retarded" statement what the heck is that about? The rest of your story has nothing to do with the speeds.

said by weaseled386:

Read the full sentence. The "I don't mean it in the short bus way either" makes that statement good... not bad. The entire post is my experience from start to end. I said it was quick, I said there were a few bumps and I said I'm up and running fine. Not sure what else you expected?

said by BHNtechXpert:

Confirmed!! The SB6580 does not require a call into support to be placed into bridge mode. If you have problems let me know. I'll get the guide here updated as well.

said by QubeIt:

Could you point me in the right direction so that I can gain access to the router settings or place this modem into bridge mode? I have called their tech support line 3 times and no one seems to know what to do.

I already did a hard reset on the device and tried the default Motorola user name and password for the SBG6580 (obtained from their site »broadband.motorola.com/c ··· uide.pdf) but that was unsuccesful. My assumption is that BH has reset the Motorola factory defaults to their own.

One of the technicians I spoke to told me to do a hard reset on the device and that "factory default" user name was admin, while the password he gave me was the same exact password for my wireless SSID security. Well, that didn't work either.

said by BHNtechXpert:

If you have the surfboard d3 modem you can actually do it yourself. You have access to the modem admin console I assume based on your post above.

Login into your modem...

said by QubeIt:

My apologies. I actually don't have access to the admin console through the modem. That's what I've been trying to do through Brighthouse tech support: get the credentials so that I can get access.

If I did have access, I would probably just change the IP Address range since that's all I really want to do anyway. If it was bridged, then that would also solve the problem because I already have my previous router set up the way I need it. Either way, I need the "launch codes" (a.k.a. user name and password) for the modem itself.

Thanks for the response!!

said by Richard R:

Well I've been up and running for a while, and I'm pretty happy with everything.

The tech that came out was super nice and apparently had to come down my way all the way from north east orlando, so I thanked him again and again for that. He got everything going and did some testing on my lines and apparently I was +10db over normal acceptable ranges, so he threw a splitter or some other device on there that brought it down to normal range. So he got everything set up and put me into bridged mode because I already have a WRT-54G set up with another Linksys in the living room bridged wirelessly so I can have the components in my entertainment center (tv, western digital tv, htpc/boxee and acer easyStore) hooked up on a wired connection since they all share data between one another and it'll be faster.

So after realizing that my whole network was limited to Wireless-G, he went ahead and unbridged the modem and I got what I could online, did some tests and was running about 17-20mbps through wireless - which was about 4x as fast as before (my "turbo" maxed out around 5mbps) - Then I decided to run to Best Buy to buy a Wireless-N router that would be able to handle the higher throughput.

After getting home and unboxing, setting up and rewiring, I get into this new routers admin area only to find out that I can not bridge it wirelessly with the surfboard modem, there went $160 -- So I gotta go back to BB tomorrow and pick up a Linksys Wireless-N bridge to put in the living room while the new fancy router (Linksys E3000) is going in the office and the Motorola Surfboard modem is going back into bridged mode.

All in all I'd say I'm pretty happy, I did the 3x tests on speedtest.cfl.rr.com and averaged out to about 25mbps download and just under 5mbps upload.. so perhaps there's some traffic in my area or that +10db is more of an issue than I thought. Once I get my new network setup going I'll plugin to the new router and check my speeds, but as for now I'm happy with what I've got and am excited to see what kinda fun stuff I can get into with this blazing fast internet.

Great guide, ispgeek! Thanks for taking the time to write this up. :]

said by BHNtechXpert:

If you call them again, make sure you are speaking to your local office and they can give you that information. The National Help Desk can't give it to you however your local office can. Unfortunately I can't help you on that one.

said by QubeIt:

Finally got someone that knew where to look to gain access to the Motorola modem. He gave me the user name and password and all is right with the world now.

Thanks again!!

said by steelingbox:

What exactly would a gigabit lan card do for anyone that a 10/100 card cant do? i mean really the service that BHN is providing is not even half of the maximum throughput of a 10/100 ethernet card. This is pure FUD dude! Even if someone put a gigabit card in their machine, does the supplied modem have a gigabit port on it? Or is the rest of the users network gigabit? If not that new gigabit card is worthless!