 beachintechThere's sand in my tool bagPremium
join:2008-01-06
kudos:5 | reply to KevTech
Re: SB6120 logging lost after 1.0.3.0 update Not that I want to get into this discussion again on here, but Motorola makes and designs the firmware, not comcast.
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Tech at the Beach.
I speak for myself, not my employer. |
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KevTechPremium
join:2002-08-22
Seattle, WA
1 edit | said by beachintech:Not that I want to get into this discussion again on here, but Motorola makes and designs the firmware, not comcast. After a long search I finally found the consumer support number and then I spoke to a technician at Motorola this morning by phone for almost 30 minutes. I was told that ISP's have the right to modify the firmware for their particular system.
That they (Motorola) release the firmware in a basic state to ISP's who can change certain things in that firmware if they desire as long as it does not affect what the firmware fixed or improved.
Kinda like Nvidia or ATI release Bios updates and then individual companies modify that Bios for the way they want the card to run.
I was also told that if there is a bug (which this may be) in the firmware that they (Motorola) would have to be told about it by ISP's to fix it.
I really do not care if it was Comcast or Motorola I just want my modem back to the condition it was in before this update. |
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beachintechThere's sand in my tool bagPremium
join:2008-01-06
kudos:5 | I wouldn't hold your breath. There really is no real reason for a customer to have access to anything in the log.
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Tech at the Beach.
I speak for myself, not my employer. |
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 CanezoidEnd of line
join:2001-02-16
Powder Springs, GA
 ·Comcast
 ·AT&T U-Verse
2 edits | reply to KevTech
said by KevTech:said by beachintech:Not that I want to get into this discussion again on here, but Motorola makes and designs the firmware, not comcast. I really do not care if it was Comcast or Motorola I just want my modem back to the condition it was in before this update. Spilt milk, it's gone. |
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netcoolPremium
join:2008-11-05
Englewood, CO
kudos:11 | reply to KevTech
Re: SB6120 logging lost after 1.0.3.0 update said by KevTech:I was also told that if there is a bug (which this may be) in the firmware that they (Motorola) would have to be told about it by ISP's to fix it. Maybe it will be fixed in a newer release but you'll have to sit tight until Moto delivers it.
Check out all the bugs they've fixed so far....
»/r0/dow···CM03.pdf |
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KevTechPremium
join:2002-08-22
Seattle, WA | said by netcool:Maybe it will be fixed in a newer release but you'll have to sit tight until Moto delivers it. Actually this is all this post was about.
Motorola told me to see if others are affected and what does my ISP say about the issue.
If I cannot get this resolved through my ISP then they (Motorola) may send me the original image to flash to see if it solves the problem as models are about to start shipping with this version.
If it does then they (Motorola) would know it is not a bug in the original firmware.
Since it would be the same version number my modem would not be "pushed" with the Comcast firmware. |
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KevTechPremium
join:2002-08-22
Seattle, WA | reply to beachintech
said by beachintech:I wouldn't hold your breath. There really is no real reason for a customer to have access to anything in the log. This is not about whether or not it is deemed necessary.
It is about either a bug or an intentional disabling of a feature of the modem.
Tell me this...Say you bought something because of ALL the features the product had advertised. You liked to use ALL the features but then one of the features that YOU paid for was taken away without asking you if it was OK to remove that feature.
What would you do? |
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 DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8 | reply to KevTech
said by KevTech:said by beachintech:Not that I want to get into this discussion again on here, but Motorola makes and designs the firmware, not comcast. After a long search I finally found the consumer support number and then I spoke to a technician at Motorola this morning by phone for almost 30 minutes. I was told that ISP's have the right to modify the firmware for their particular system. Tech support was wrong about ISPs modifying the firmware.
...but ISPs can configure available modem options through config files and SNMP. |
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netcoolPremium
join:2008-11-05
Englewood, CO
kudos:11 | said by DrDrew:Tech support was wrong about ISPs modifying the firmware. ...but ISPs can configure available modem options through config files and SNMP. Agreed. About the only Comcast does once they receive the firmware is sign it and thats about it.
There are vendor specific TLVs that can be manipulated in the DOCSIS config files as well, that enable/disable features such as telnet/web access.
You could always ask in the Cox, Charter or Cablevision forums to see if users there are experiencing similar issues with the "SB612X-1.0.3.0-SCM03-NOSH" version of firmware.
TI recently updated their base code again so we should see some new firmware very soon on the 6120. |
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KevTechPremium
join:2002-08-22
Seattle, WA | reply to DrDrew
said by DrDrew:Tech support was wrong about ISPs modifying the firmware. ...but ISPs can configure available modem options through config files and SNMP. Sorry but you are incorrect as below is the first response (before I found a tech that would help me) from Motorola. As you can see he talks about the ISP having the ability to modify the firmware.
quote:
Thank you for contacting Motorola Technical Support. I understand that you are unable to view the log information unless a critical error is thrown. I apologize for any inconvenience and I am happy to provide information about this.
I am not aware of any bugs with the firmware released to your ISP for your SB6120. The log and firmware can be modified by your ISP if they deem fit for the network itself. In general, the logs are meant for network engineers and ISP technicians to assist in there troubleshooting of possible issues on the modem and the line in general. We do send out the firmware to the cable providers to implement on their network, but they do have the ability to modify this information as they see fit.
I do apologize for any possible inconvenience, but if the ISP updated to a modified firmware then it will be as such, as they do control all aspects of the firmware and the implementation/modification of such on the network.
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DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8
2 edits | Msg odog see what he says.
But you'd figure if ISPs could modify the firmware.... they'd be renaming it so they'd know their version vs. the modem makers version.
So I stand by what I said. ISPs can't modify firmware, but they can configure the options available on it through config files and SNMP. |
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KevTechPremium
join:2002-08-22
Seattle, WA | said by DrDrew:Msg odog see what he says. But you'd figure if ISPs could modify the firmware.... they'd be renaming it so they'd know their version vs. the modem makers version. So I stand by what I said. ISPs can't modify firmware, but they can configure the options available on it through config files and SNMP. All I know is my logs now work even though I have the same config file...interesting. |
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beachintechThere's sand in my tool bagPremium
join:2008-01-06
kudos:5 | Better get out the tinfoil hat. |
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 sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:14
Comcast HSI
Comcast Cable TV
Team Helix
Distributed Comput..
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1 edit | reply to KevTech
said by KevTech: All I know is my logs now work even though I have the same config file...interesting. When you say your "logs now work," do you mean you can now see what config file you have? The config file which determines your speed tier cap?
Such as d11_m_sb6120_speedtierextreme2_c01.cm for the Blast tier?
I am asking because I have a new Motorola SB6120 installed. I do see the walledgarden config file name (SW download Successful - Via Config file d11_m_sb6120_walledgarden_c01.c) in the logs, but not the one applied to my account. I am disappointed about that as I could see actual provisioned speeds (up and down) with my DOCSIS 2 Linksys modem.
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 denb45Premium
join:2001-02-04
Albuquerque, NM
2 edits | Nope like you this is all I get to see, I cannot see anything about what speed-tier I have?
Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB612X-1.0.3.0-SCM03-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number:
Firmware Build Time: Apr 6 2010 16:34:56
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sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:14 Host:
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| I am looking for the config file name on this page, denb45 ---> »192.168.100.1/cmLogs.htm
You are looking at »192.168.100.1/cmHelp.htm
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denb45Premium
join:2001-02-04
Albuquerque, NM
1 edit | EVEN on this page 192.168.100.1/cmLogs.htm it still gives no info on speed or anything applied to my account
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AMD Phenom™ X3 8400 Triple-Core 2.1 GHz*8 GB* RAM*Windows Windows 7™ Pro x64 |
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sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:14 Host:
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| Yes, I expected that.
The OP, however, said he got a fix from Motorola. What I am trying to find out is if he can now see that config file of which I speak.
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sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:14 | reply to denb45
IOW, this post was directed to KevTech  . |
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