 Xioden
join:2008-06-10
Monticello, NY | reply to matt5
Re: Right or wrong with Best Buy said by matt5:You took it up the butt, really gave up the warranty? I second that. We bought a Packard Bell PC back in 93 or 94. 8 years and 14 computers later we finally got one that worked at didn't get sent back on warranty. We never paid any extra, and all were off of the original 1 year manufacturer warranty. Had to fight it quite a few times (stating because it wasn't the original there was no warranty on the replacements (even though at the one year mark we had spent the last month sending back 3 DOA PC in a row)), but they always honored it. |
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MustangPremium
join:2005-06-27
Fort Lauderdale, FL | This has been interesting and I appreciate everyone's feedback on the subject.
I did get an email from someone in Best Buy Rewards program who claimed this was well below the level of customer service expected from their stores. On my behalf they filed a complaint with the District Manager.
Well that was several weeks ago and I haven't recieved a call or anything. But it has me thinking and while they have won a battle they certainly lost the war. I am in the market for another monitor in the next month or so and possibly laptop by the end of year. Where as I would walk into Best Buy by default, its no longer necessarily so.
Following the advice of Cyclon Red I'll look for company with consumer friendly rules such as a 1 dead pixel policy. And yes I agree that there should be no question that part of a new product doesn't work but it can't be returned.
Sad day for consumers all in all. |
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 Vamp9190Premium
join:2002-02-11
Chantilly, VA
kudos:1 | reply to Xioden
said by Xioden:said by matt5:You took it up the butt, really gave up the warranty? I second that. We bought a Packard Bell PC back in 93 or 94. 8 years and 14 computers later we finally got one that worked at didn't get sent back on warranty. We never paid any extra, and all were off of the original 1 year manufacturer warranty. Had to fight it quite a few times (stating because it wasn't the original there was no warranty on the replacements (even though at the one year mark we had spent the last month sending back 3 DOA PC in a row)), but they always honored it. OK, but were you dealing with a Retail store, or directly with HP(B)? *Most* manufacturers give people better RMA support than trying to deal with it through a retail point of purchase. |
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