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michio
join:2002-06-19
Canada

michio to chaos1105

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Re: [Cable] Scarlett Cable Hub is very slow? Anyone else?

Just activated ts cable today;
I am on scarlett and getting pretty subpar speeds
Mendes11662
join:2010-08-27

Mendes11662 to supreme2k

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Similar here..


shubjero8
join:2008-12-06
Toronto, ON

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What a disgrace:


HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

Welcome to my world, been dealing with this on/off for the past month on McNicoll...

Was good for a week, and it hit the crapper again last night.

shubjero8
join:2008-12-06
Toronto, ON

shubjero8

Member

Didn't McNicoll get upgraded to 10Gbps?
Adam3216
join:2010-09-06

2 edits

Adam3216 to supreme2k

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--- 69.196.136.34 ping statistics ---
200 packets transmitted, 196 packets received, 2.0% packet loss
round-trip min/avg/max/stddev = 11.181/25.450/57.851/9.817 ms

Fun times heh ...
scarlett POI

*sigh* wish I could have stable net again. Such a pain trying to work with this.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to shubjero8

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to shubjero8
said by shubjero8:

Didn't McNicoll get upgraded to 10Gbps?
It did... worked fine for a week after the upgrade... Now its shitting the bed again.

shubjero8
join:2008-12-06
Toronto, ON

shubjero8

Member

And what does Teksavvy have to say about it?
said by HiVolt:

said by shubjero8:

Didn't McNicoll get upgraded to 10Gbps?
It did... worked fine for a week after the upgrade... Now its shitting the bed again.

AOD
Premium Member
join:2008-01-24
M9B

AOD to supreme2k

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to supreme2k
I've noticed a slowdown as well I'm on a different POI and started my own thread

»[Cable] Slowdown on Bloor

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to shubjero8

Premium Member

to shubjero8
said by shubjero8:

And what does Teksavvy have to say about it?
Nada, so far...
jwpeddle0
join:2010-09-04
Toronto, ON

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Just called in to TekSavvy on this issue, assured that an upgrade is coming this week
InvalidError
join:2008-02-03

InvalidError to shubjero8

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to shubjero8
said by shubjero8:

And what does Teksavvy have to say about it?
IIRC, they said somewhere else that the 10G link is fine and that the new issues were caused by something else they had yet to figure out. Gotta love unexpected complications, keeps things interesting.
HeadSpinning
MNSi Internet
join:2005-05-29
Windsor, ON

HeadSpinning to Davesnothere

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to Davesnothere
said by Davesnothere:

I was hoping that it might be some sort of redundancy/load-sharing loop/ring among the various Toronto POIs, as each POI would have to lead either to 151 Front or directly to Chatham anyway, yes ?
There would be no need to connect anything to Chatham, as all their bandwidth comes from 151 Front.
Adam3216
join:2010-09-06

Adam3216 to jwpeddle0

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to jwpeddle0
So a week+ of packet loss?
koreyb
Open the Canadian Market NOW
join:2005-01-08
Etobicoke, ON

koreyb

Member

said by Adam3216:

So a week+ of packet loss?
Teksavvy is at the murcy of Rogers and their fiber supplier I think on these installs.
Adam3216
join:2010-09-06

1 edit

Adam3216

Member

Doesn't help me.. I would just hope they would plan ahead.

I feel your pain HiVolt, working with 5% packet loss is painful. Latency on wireless here is killer as well so I'm pretty stuck.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to Adam3216

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to Adam3216
said by Adam3216:

So a week+ of packet loss?
We went thru 3 weeks of it on McNicoll. It worked fine for a week after the upgrade, and the last two days have been back to the same issues...
justsomeguy8
join:2007-10-08
N5M3Z3

1 recommendation

justsomeguy8 to koreyb

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to koreyb
said by koreyb:

said by Adam3216:

So a week+ of packet loss?
Teksavvy is at the murcy of Rogers and their fiber supplier I think on these installs.
Teksavvy has complete control of when they choose to order upgrades, and they could have ordered them a lot sooner (i.e before customers get angry.)

So dont act like teksavvy is the victim here.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere to HeadSpinning

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to HeadSpinning
said by HeadSpinning:

said by Davesnothere:

I was hoping that it might be some sort of redundancy/load-sharing loop/ring among the various Toronto POIs, as each POI would have to lead either to 151 Front or directly to Chatham anyway, yes ?
There would be no need to connect anything to Chatham, as all their bandwidth comes from 151 Front.
-
Had a feeling that would be the case.


BACONATOR26
Premium Member
join:2000-11-25
Nepean, ON

BACONATOR26 to justsomeguy8

Premium Member

to justsomeguy8
said by justsomeguy8:

said by koreyb:

said by Adam3216:

So a week+ of packet loss?
Teksavvy is at the murcy of Rogers and their fiber supplier I think on these installs.
Teksavvy has complete control of when they choose to order upgrades, and they could have ordered them a lot sooner (i.e before customers get angry.)

So dont act like teksavvy is the victim here.
They might have very well ordered upgrades in advance but it took Rogers 2-3 weeks to sign a new contract last time. They've also said they didn't anticipate the strong growth. Not much they could do there if the sign up rate was too quick.

nitzguy
Premium Member
join:2002-07-11
Sudbury, ON

nitzguy

Premium Member

said by BACONATOR26:

They might have very well ordered upgrades in advance but it took Rogers 2-3 weeks to sign a new contract last time. They've also said they didn't anticipate the strong growth. Not much they could do there if the sign up rate was too quick.
I'm sure that TSI could have halted new cable subscribers from coming on. Its something that can be done to ensure the stability for those current users on the system.

TSI chose to forego that. That is completely TSI's issue, not Rogers, not ARINs, but TSIs. Don't try and square the blame on Rogers' for these issues.
BloorWestr
join:2010-09-06

BloorWestr

Member

I completely agree.

Pretty bummed getting disconnects, I have to say...as happened a half hour ago.

Feels close to dialup at times, too...which is also very disappointing.

I'm wondering if TSI is discounting the cable while they know this problem is ongoing? Seems odd to pay full price for 1/10th the speed advertised..if it's not a full-on disconnection.
Adam3216
join:2010-09-06

2 edits

Adam3216

Member



--- 69.165.216.57 ping statistics ---
200 packets transmitted, 189 packets received, 5.5% packet loss
round-trip min/avg/max/stddev = 11.587/53.682/256.918/45.895 ms

Wonder when "this week" the fix is supposed to happen. I made a huge mistake going to cable.

BTW.. nice fast busy signal on the tech support line, 24/7 indeed.

You're making it awful difficult to like you guys.
ReggieX
join:2010-08-30
Toronto, ON

ReggieX

Member

Checked this morning:




Dunno what you're doing, but keep it up!

Bskll
join:2004-02-02
Toronto, ON

Bskll

Member

there is no point in checking the morning speeds, obviously that's when congestion dies down.

pay attention to times of congestion like after 7pm.
Adam3216
join:2010-09-06

1 edit

Adam3216 to ReggieX

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to ReggieX
Lets hope the 10G update makes a difference. Though we've had no new news for our poor POI
ReggieX
join:2010-08-30
Toronto, ON

ReggieX

Member

said by Adam3216:

Lets hope the 10G update makes a difference. Though we've had no new news for our poor POI
True; I was just amused by the speedtest results.

Teknowiz
join:2010-06-21
Canada

Teknowiz to TSI Gabe

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Any updates on upgrade schedule for this hub, speeds are still bad.

said by TSI Gabe:

Yes Scarlett is saturated at this point. Sorry guys.

The upgrade orders were put in 2 weeks ago for all the POIs and our 10gig cross connect is almost ready, should be up by the end of this week.
ultracat
join:2008-01-30
Edmonton, AB

2 edits

ultracat

Member

I'm getting the same result right now. It was over 8Mbps for me earlier tonight.

edit: 10Mbps now....just in time to go to bed lol.

edit 2: up to 14Mbps briefly this morning with speed boost. Seems to be slow when congested, not all the time at least that's something...

Would love to hear from TSI an ETA on the Rogers upgrade. It would be nice to not have speed dips at certain times of day.
BloorWestr
join:2010-09-06

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Best speed I've seen all weekend.