MustangPremium
join:2005-06-27
Fort Lauderdale, FL | reply to Xioden
Re: Right or wrong with Best Buy This has been interesting and I appreciate everyone's feedback on the subject.
I did get an email from someone in Best Buy Rewards program who claimed this was well below the level of customer service expected from their stores. On my behalf they filed a complaint with the District Manager.
Well that was several weeks ago and I haven't recieved a call or anything. But it has me thinking and while they have won a battle they certainly lost the war. I am in the market for another monitor in the next month or so and possibly laptop by the end of year. Where as I would walk into Best Buy by default, its no longer necessarily so.
Following the advice of Cyclon Red I'll look for company with consumer friendly rules such as a 1 dead pixel policy. And yes I agree that there should be no question that part of a new product doesn't work but it can't be returned.
Sad day for consumers all in all. |
