They provide a Verizon Direct forum manned by people who actually understand English and know something about the product. It's the only way I got a couple complex issues solved that left the phone techs clueless then denying there was an issue. The techs here goit me fixed up pretty fast. Try it. -- The new Sony rootkit-Using the ability to remove features you paid for. What's next? Boycott Sony products »[Rant] ps3 update = no more Linux
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