Reviews:
 ·Comcast
1 edit | missing bandwidth meter Has anyone else lost their bandwidth meter since comcast upgraded their homepage? I have not had it since they did the upgrade to the layout of the My Account page..... asked about it in the direct forum and comcast steve said they can see it on their end, but I can not on my end in multiple web browsers (IE8, FF 3, Safari 5) while logged in as the primary account... just wondering if anyone else lost it?.... all i have is a blank column where it use to be on the users and settings page....
Mod Note: See also ---> »Did Comcast remove the bandwidth meter? |
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RickC
join:2008-11-24
Boston, MA | Same here, Its missing from my page also. |
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| reply to neufuse
I was never able to see the meter. |
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 ctgreybeardOld dogs can learn new tricksPremium
join:2001-11-13
Bethel, CT | reply to neufuse
If you mean the usage meter we have been discussing it here: »Usage meter gone?
I haven't seen my usage meter in a couple of weeks.
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Old dogs can learn new tricks! |
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 RipperPremium
join:2002-02-07
West Palm Beach, FL | reply to neufuse
My meter is still there and working. |
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 EGThe wings of lovePremium
join:2006-11-18
Union, NJ
kudos:9 | Good for you !! |
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Reviews:
·Comcast
| reply to neufuse
I haven't seen mine since the website was updated as I've said in the original post, I wish they'd get this working again. not sure why some see it and some can't... apparently comcast can see it when they look at it on the backend, so no idea why it wont show when I look for it...... |
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 nerdburgPremium
join:2009-08-20
Schuylkill Haven, PA
kudos:1 | reply to neufuse
Mine is still there .....CRAP! 
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-meh |
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Reviews:
·Comcast
| reply to neufuse
I was just looking through the HTML for the users and settings page and found some interesting div tag id's.....
WirelessUsageMeterContainer ?
DMCANotificationLinkId
DeviceListContainer
the device list makes sense but its never populated for me..
but wireless usage meter? WIRELESS??!!
and DMCA notification?
but no bandwidth usage meter div..... |
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ctgreybeardOld dogs can learn new tricksPremium
join:2001-11-13
Bethel, CT | Mine has: <div id="ctl00_ctl00_ContentArea_PrimaryColumn2Content_ctl00_DeviceListUsageMeterNoValidDataOutput_ManagedContentOutput"><!-
-6aa89807-5e45-4dbb-b860-cca520b8944e-->The usage meter is not available for this account.</div>
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Old dogs can learn new tricks! |
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| reply to neufuse
said by neufuse:but wireless usage meter? WIRELESS??!! Wireless probably refers to their WWAN partnership with Clear. |
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| reply to neufuse
DMCA thing also looks interesting... and scary. |
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KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | reply to neufuse
Never had a meter but that is because the prov system does not really see my modem. but Billing does so it stays provisioned. and knowing how picky those systems can be I have never called it in to have they sync things up.
and i can monitor BW in my router.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
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 sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:14 | reply to nysports4evr
(topic move) Without a meter, Comcast can't enforce the capModerator Action
The post that was here, has been moved to a new topic .. »Without a meter, Comcast can't enforce the cap |
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| reply to Kearnstd
Re: missing bandwidth meter said by Kearnstd:Never had a meter but that is because the prov system does not really see my modem. but Billing does so it stays provisioned. and knowing how picky those systems can be I have never called it in to have they sync things up. and i can monitor BW in my router. that is not the reason you do not have a meter. it would be some other technical issue. trust me, comcast can still see how much you are using. also, billing does not "see" your modem. the provisioning system is the one that does. |
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| reply to neufuse
Mine disappeared when it reset on August 1st and I now have a message that the meter is unavailable for this account.
This is the second time my meter has gone missing. The first time was while it was still in the testing phase here in Portland.
At that time I posted in the Comcast Direct forum. ComcastSteve said he did some "clean-up" to my account and to wait for 24 hours to see if that helped.
I waited 3 days and then posted back that the meter had still not come back. That was the last post in my thread as no one from Comcast replied any further and my thread just scrolled off the page.
The meter did re-appear on its own the first of the following month (two weeks later) and I'm hoping that is what will happen again since, based on my experience, Comcast can't do anything about a missing bandwidth meter on individual accounts. |
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 jlivingoodPremium,VIP
join:2007-10-28
Philadelphia, PA
kudos:1 | reply to dervari2
said by dervari2:said by neufuse:but wireless usage meter? WIRELESS??!! Wireless probably refers to their WWAN partnership with Clear. That is correct - Comcast High-Speed to Go -- which is with Clear.
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JL
Comcast |
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 fuziwuziNot born yesterdayPremium
join:2005-07-01
Atlanta, GA | reply to neufuse
The bandwidth meter has NEVER been available on my account page. I have been told it is active for every account in my area, but I have tried to view it using several different computers and several different browsers and it just doesn't show up. No link for it anywhere on my account pages. I have posted in the Comcast Direct forum, got a response from someone who asked for some info, I provided that info but then never got any more response. And months later the meter still does not show on my account.
This is not the only time I've received less-than-ideal response from the Comcast Direct forum. I've posted there a few times and will initially get a response but they never follow up with anything. I guess some people get good service, but my experience leaves me doubtful.
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I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image.
- Stephen Hawking |
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| The issue is that if dozens of BBR forum members cant see the BW meter, that means thousands perhaps millions of Comcasts Customers cant see it.
Jason it is probably worth looking at the root cause of this and trying to fix it in entirety rather than hoping individual customer service attempts will succeed. |
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| reply to neufuse
Mine has been there every time I check it. |
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